need help? browse our faqs

We have answered the most popular questions our clients ask.

Fill in the form and click “Search” button, next to the room you like. Once you indicated your booking details, click on the “Check Availability” button, and all the available rooms with a variety of rates will be shown below.

Yes, the price includes taxes. However, all the city taxes and fees are paid separately on arrival.

It depends on the rate you choose. In general, information about breakfast is provided in rate details.

Click a “Book” button next to the room rate you like. You will be immediately directed to a reservation page. Enter the required details and get your booking confirmation in a moment. You will also receive an instant booking confirmation on your email.

In order to make a reservation, you need to provide the guest’s full name, e-mail address and phone number.
If you choose the rate under prepayment terms, you need to enter the card number, card holder’s name and CVV code. The payment process on our website is secure.
Your personal data and every step of the booking process are protected with international security protocols.

Once the reservation is made, the confirmation page will be shown. Additionally, a letter of confirmation will be sent to your email.

The information concerning payment might vary depending on a room and a rate you choose.
    1: A free cancellation booking can be canceled free of charge before the cancellation deadline.
    2: A non-refundable booking is usually a cheaper option, but requires a cancellation fee.

You can cancel your booking by following instructions in your confirmation e-mail. Please note that if the rate is non-refundable or the cancellation deadline has already passed, then the paid sum cannot be refunded.

If cancellation of your booking involves full or partial refund, the funds will be reimbursed to your credit card within 1-2 days.

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