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We do not offer special rates for children. The rate you pay applies to the total number of guests in your party.

All rooms are guaranteed for the number of guests indicated in the room rate only. If you are planning on bringing the whole family along, you may want to get more than one room. Requests for additional guests or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

You will need to make another reservation in order to add rooms or nights to your stay. Please note, when you make the new reservation, you may not be given the same room for the additional nights.

Same-day reservations are available in most areas, for most of our hotels. You can book a reservation for the same night up until 5am Eastern Time the next day! So you night-owls can rest easy knowing that next time you need a hotel room, we're here for you!

For all hotel reservations, you can book up to 11 months in advance, for a maximum of 21 days.

Please keep a few things in mind when requesting a same-day check-in:

• Availability may be limited
• Some hotels do not allow same-day bookings
• When booking a reservation for immediate check-in after midnight, enter yesterday's date into the check-in date field
• If you book a one-night reservation after midnight for immediate check-in, you will have to check out at the hotel's normal check-out time later that same day.

Most hotels will be glad to accommodate you if rooms are available. If you have disability needs (for example only, you need a wheelchair accessible room or require the use of service animal) you must call the hotel after your booking is made and verify that your needs can be met. We cannot accommodate disability needs in advance of your booking. If your disability needs cannot be accommodated by the hotel, please call customer service.

We do not provide customers with the option to purchase travel that is tax exempt and our partners cannot deduct the taxes from purchases made through our website. If you need to purchase travel that is tax exempt, we recommend that you visit one of our partners and buy from them directly.

If you require a smoking or non-smoking room, you can select a hotel that fits your needs. You should contact your hotel directly after your purchase is confirmed and ask. All special requests, including room-types, are based on availability and honored at the discretion of the hotel.

When you make a reservation, you can select a specific bed type.

All rooms are guaranteed for the number of guests indicated in the room rate. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

Once your hotel room is reserved, you may contact the hotel to request specific bedding. Special requests are at the discretion of the hotel and subject to availability. Keep in mind that if available, there may be an extra charge payable directly to the hotel. Your confirmed hotel's phone number is listed on your itinerary page.

You can purchase a room for someone else as long as you and the person for whom you book the room for meet the hotel's minimum age requirement, which is provided on the check out page for any hotel reservation made on this site, and can present the appropriate identification before check in.

When submitting the request on our website, enter the names of the travelers where required. Under the billing information, enter the billing details of the person paying for the reservation. Initialing the contract page during the request process indicates that the person purchasing reservations and the traveler(s) agree with all Terms and Conditions.

You can sort by specific amenities to include pet-friendly hotels. Some pet-friendly hotels may indicate that they allow pets in the hotel description. However, there may be additional restrictions. To best determine if the hotel you are selecting allows pets and what restrictions may apply, you should contact the hotel directly.

With our hotel reservations, you can sort by specific amenities to include breakfast. Please read the descriptions carefully as not all hotels offer free breakfast. If you have any questions about the amenities listed for your particular hotel you can call them directly. The hotel phone number is listed on your confirmation page.

You'll usually know within seconds if your reservation is confirmed. However, in some instances, it may take up to 15 minutes for us to book your reservation. If you go to your Check Your Request Status page after half an hour, please call our Customer Service team with your offer number in hand.

All rooms booked are guaranteed for the number of guests indicated in the room rate. Additional guests may incur additional fees payable directly to your confirmed hotel. You may contact your confirmed hotel directly to inquire about extra guests.

You may reserve up to 9 rooms at a time, provided they all have the same check-in and check-out dates. For a booking of 5-9 rooms a different name for each room is required.

As long as you meet the hotel's minimum age requirement, which is provided on the check out page for any hotel reservation made on this site, and can present the appropriate identification before check in.

Checking in is easy. You will need a government-issued photo ID (like a driver's license or passport depending on the hotel's location) and your hotel confirmation number - which is on your itinerary.

To print your itinerary, just go to the 'Check Your Request' section of our website. The reservation holder must present a valid photo ID and credit card at check-in.

You may be able to cancel the reservation based on the cancellation policy presented to you at the time of purchase. You can find cancellation policy information in the important information section of your confirmation page.

Please review your reservation information carefully before making your reservation.

If you are going to be later than expected, please contact your hotel directly. You can find your hotel phone number on your Check Your Request Status page. Also, if you will be checking in later than midnight on your confirmed check-in day, please contact your hotel to let them know. Otherwise, they might give your room to someone else!

You can view the amenities for each specific hotel, and even filter by amenity and star level to further refine your search.

Please check the amenities listed for your hotel before you book a reservation. If you have any questions about the amenities, please contact your hotel. The hotel phone number will be listed on your confirmation page.

If you need a crib or other special bedding for your infant or child, contact the hotel directly and arrange these items. Each hotel has their own policy on limitations, availability, and costs.

Freebie deals range from Instant Discounts, Free Nights, Resort Credits, Room Upgrades, Free Breakfast and more when you book a reservation. Best of all, they are included in the rate you see! Not all Freebies apply to all room rates, so book carefully - make sure you select a room description that has a Freebie listed within the room description.

The star rating system is provided for your reference. Like other well-known hotel rating systems, we consider a number of factors in evaluating the quality of participating hotels such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc., to assign a single star rating.

We screen participating hotels carefully and update our information periodically to ensure the validity of our ratings. Our rating system may sometimes differ from those of other rating systems that you may be familiar with.

For reservations where we do not charge your credit card, we pass your credit card information along to the hotel in order to secure your reservation. For those reservations, the hotel will charge your card for the room rate and for taxes.

Some hotels, consisting mostly of hotels outside of the United States, charge a tax inclusive rate that includes your room rate and taxes. If the hotel you select is charging a tax inclusive rate, it will be indicated on your contract page prior to finalizing your reservation.

In order to file a claim, please contact Allianz Global Assistance by any one of the following ways:

• Online: www.etravelprotection.com/ppn/home or via the TravelSmart app
• By Phone: Toll free at 1 (866) 909-4101
• By Email: [email protected]
• By Mail: Allianz Global Assistance, P.O. Box 71533, Richmond, VA 23286-4684