Located only 984 feet from Lille Flandres train station, this 4-star hotel is a 5-minute walk from central Lille, the Palais des Congrès and the Zénith. The soundproofed rooms are spacious and feature modern amenities including a flat-screen TV. They also have air conditioning.
Enjoy traditional French cuisine at the Novotel Café and bar. The café is conveniently open 24 hours a day and serves light snacks on the terrace. Guests at the Novotel Lille Center Gares benefit from access to a well-equipped fitness center.
The multilingual staff at the Novotel Lille will provide a range of professional services 24 hours a day. The Grand Palais is 2133 feet from the hotel while Nouveau Siècle Convention Center is a 14-minute walk away. Up to 2 children (16 years and under) stay free when sharing with parents.
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8.0/10
V. good
277 Reviews
Location was great. Just a short walk from both the Flandres and Europe stations and the centre of town. Easy check in and the room was comfortable
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are not allowed
Getting around
Train Stations
Lille Flandres Railway Station0.2 km
Mairie de Lille Tube Station0.3 km
Rooms Types
Room Details
Executive Double Room with Double Sofa Bed
1 Full bed
24m²
Type: Quadruple
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Executive Double Room with Double Sofa Bed
1 Full bed
24m²
Has window
Type: Quadruple
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. This quadruple room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.
Room Details
Classic Double Room with Sofa Bed
1 Full bed
24m²
Type: Quadruple
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Access to private pool
Select dates to see prices
Classic Double Room with Sofa Bed
1 Full bed
24m²
Has window
Type: Quadruple
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Access to private pool
Room Description:
This room with a private bathroom includes free Wi-Fi internet access.
Room Details
Executive Double Room with Sofa Bed
1 Full bed
24m²
Type: Quadruple
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Executive Double Room with Sofa Bed
1 Full bed
24m²
Has window
Type: Quadruple
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
This room with a private bathroom includes free Wi-Fi internet access.
Room Details
Suite with One Double Bed and Double Sofa Bed
1 Full bed
35m²
Type: Suite
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Suite with One Double Bed and Double Sofa Bed
1 Full bed
35m²
Has window
Type: Suite
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as a tea and coffee maker. The unit has 2 beds.
Guest Score and Reviews
8.0/10
V. good
277 Reviews
Cleanliness
8.4
Facilities
7.8
Location
7.7
Service
8.6
Deborah
young couple
8.0
Location was great. Just a short walk from both the Flandres and Europe stations and the centre of town. Easy check in and the room was comfortable
June 2025
Julia
group
6.0
Location is good near city center, staff is friendly and rooms are fine.
The incredible amount of noise outside. Screaming people all night long, glasses being thrown, etc. For this it was unable to leave the windows open and so it was very hot in the room.
June 2025
Services & Facilities
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Free Wi-Fi
Room service available
Room Service
Air Conditioning
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Activities & Things to do
Game Room
Entertainment Services
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Alternative Meal Arrangement
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Library
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Seating Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Kid Friendly
Babysitting/Child Services
Kid-friendly Dining
Children's Playground
Languages spoken
English
French
German
Portuguese
Spanish
Media & Technology
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Clothes Drying Rack
Room Service
Safety Deposit Box
Air Conditioning
Hair Dryer
Shower
Carpeting
Kitchen
Heating
Smoke Alarms
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Gift/souvenir Shop
Designated Smoking Area
Invoices
Laundry Services
Transportation
Airport Shuttle
Parking Available (charges May Apply)
Parking Available
On-site Parking
Off-Site Parking
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 15 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Check-in begins at 15:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Aeronef, Euralille Shopping Center, Zenith of Lille, Zenith Grand Palais, Lille Grand Palais, Manoir de l'Estracelles, Gare de Lille - Europe, Beffroi de Hotel de Ville, Beffroi, Paris's Gate and others.
The Hotel offers Kitchen, Airport Shuttle, On-site parking.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Kid Friendly
Babysitting/Child Services
Kid-friendly Dining
Children's Playground
Languages spoken
English
French
German
Portuguese
Spanish
Media & Technology
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Clothes Drying Rack
Room Service
Safety Deposit Box
Air Conditioning
Hair Dryer
Shower
Carpeting
Kitchen
Heating
Smoke Alarms
Shared Kitchen
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Mini Bar
Ironing Amenities
Telephone
Sofa
Alarm Clock
Kitchenware
Toiletries Provided
Family Rooms
Linens
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Gift/souvenir Shop
Designated Smoking Area
Invoices
Laundry Services
Transportation
Airport Shuttle
Parking Available (charges May Apply)
Parking Available
On-site Parking
Off-Site Parking
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.0/10
V. good
277 Reviews
Cleanliness
8.4
Facilities
7.8
Location
7.7
Service
8.6
Deborah
young couple
8.0
Location was great. Just a short walk from both the Flandres and Europe stations and the centre of town. Easy check in and the room was comfortable
June 2025
Julia
group
6.0
Location is good near city center, staff is friendly and rooms are fine.
The incredible amount of noise outside. Screaming people all night long, glasses being thrown, etc. For this it was unable to leave the windows open and so it was very hot in the room.
June 2025
Anthea
family with young children
8.0
We received a warm welcome at reception and check in was quick and efficient. Our room was ready at our arrival with everything we needed.
I would have liked English breakfast tea in the room and also milk sachets. More cosmetics for use in the bathroom. Body lotion etc.
Some of the black tables in reception were not clean when I went to sit down.
June 2025
Stephen
young couple
7.0
Location, friendly staff
Uncomfortable pillows
June 2025
Louise
young couple
9.0
Very comfortable bed, noisy air conditioning, excellent breakfast, location area not great but handy for the station
Noisy air conditioning and bathroom fan
June 2025
Michael
young couple
9.0
The room was spacious, good to have a small fridge, tea and coffee facilities, the bed and shower were both good.The water fountain in the lobby was an excellent facility.
The separate toilet needed a wash basin.
June 2025
Romelyn
family with young children
10.0
Super clean and comfy
Nothing
June 2025
Kate
family with young children
10.0
No complaints at all- I wasn’t necessarily expecting too much but it was a great stay. Room was very spacious, comfortable beds, a couple of free juices and coffees. Location wise it was excellent, a short walk from both the rail stations. Bar area was nice and there was a little play area for the kids too. The staff were all lovely with perfect English. I’m surprised it isn’t rated higher on Booking.com based on our experience, which was very positive.
June 2025
Sam
family with young children
8.0
Great location, rooms spacious for 2 adults and 1 kid. Friendly staff, easy to find
nothing in particular. it has the right price/value for the area
July 2025
Amy
family with young children
7.0
Staff were friendly and helpful. The location was excellent and within walking distance of everything we wanted and needed to access in Lille.
The first night there was a lot of noise from the AC unit and then some drilling that started at 745am that woke us all up. The drilling was external to the property. The staff did move us when we asked to move rooms and then I think we were upgraded to a nicer bigger room on a much higher floor. It's rated as a 4* hotel but I really think it's more of a 3* compared to some other 4* we saw as we walked around but the price was fine.
July 2025
Francois
Family with young children
7.0
The room was a bit small for 4 people. The breakfast was ok. Reception staffs were nice, evening barman/waiter was also a very friendly guy. Location is amazing, 5 min walk to the Grand-Place.
No private parking but there is an (expensive) city parking next door.
August 2025
Lisa
family with young children
10.0
Just as pictures show - stylish and super clean, smells nice
Parking was an additional charge of 22 euros/night. This was not clear when booking so factor it in when choosing.
August 2025
Alexander
family with young children
8.0
Clean room, friendly staff, nice breakfast and games/activities for kids in reception. Great location with parking at the train station next door.
We were placed in a room directly above the outside eating/seating area, which was very noisy into the early hours of the morning on both nights. It was so noisy I thought I’d left the window open, but I hadn’t. If you are travelling with young children, I would recommend you request a room as far away from this area as possible. Hotel could do with sound proofing the windows of rooms near this area.
August 2025
Darius
family with young children
9.0
Great location, they accept dogs as well. Nearby the center of the city. Staff were very polite, and the rooms were clean.
The parking entrance could be a little bit more comfortable - it takes a bit to walk to the hotel.
August 2025
Sharon
with friends
9.0
Friendly staff ,hotel near centre of lille
Thin towels and no water in the room
August 2025
Viktor
family with young children
6.0
Location great!
Standard of the Hotel is pretty old.
August 2025
Zoe
family with young children
8.0
The location was brilliant. The rooms were perfect for what we needed (beds for each of us), also well equipped.
The drinks were great, but was underwhelmed by the dinner menu personally. Was a little noisy outside and being a light sleeper meant I lost a lot more than I’d have liked for a busy trip.
August 2025
Kelly
group
8.0
Convenient, clean, friendly staff.
Basic but very good.
August 2025
Jason
young couple
10.0
A very short walk from Eurostar terminal. Safe part of town, clean and tidy.
Breakfast was over priced at 19.50 Euro per person
August 2025
Lorraine
young couple
8.0
The accommodation was in a quiet part of the CBD close to both railway centres and lots of restaurants and a supermarket all walking distance. Breakfast was included with a variety of choices. Modern look to the rooms. Staff very helpfull all the time
We like to open the window for air and unfortunately a large noisy air conditioning plant was outside our room. We were given another room but the noise was still there.
August 2025
Anja
family with young children
10.0
The breakfast had it all
August 2025
Courtenay
family with young children
9.0
Location, comfort, value.
Some aspects need upgrade
August 2025
Daryna
young couple
6.0
Location is great, very close to the train station and also walking distance to the city center. Nearby parking is also convenient for those travelling by car (price per day is slightly cheaper then Indigo parking in the mall).
It's a 4 star hotel on paper but it's actually a 3 star hotel in reality. The rooms are outdated, the AC is so noisy it had to be switched off to be able to sleep. The toilet and bathroom need a deep clean (dirty toilet bowl, mould in the shower, dirty shower head). So for 100 EUR a night it's not worth it, I've stayed in Lille in 3 star hotels for 60-90 EUR a night which were cleaner and newer. Would not be coming back because of the price/quality ratio but overall it's was fine for one time stay.
August 2025
Anan
solo traveller
9.0
Clean freindly perfect
Nothing
September 2025
anan
Solo Traveler
9.0
Clean freindly perfect
Nothing
September 2025
Carolina
Family with young children
8.0
Forgot my Headphones in the room and the staff called me a couple of hours after check out to let me know. Amazing!
We were there for the yearly Market, so streets were noisy and you could listen a little in the room
September 2025
Hany
Family with young children
7.0
Location
Cleanliness
Fair value
Rude and unprofessional room service personnel behavior
September 2025
Jonathan
review category business travellers
9.0
Nice hotel, good location, nice atmosphere
September 2025
Mari
Family with young children
8.0
Everything was great, location, stuff, breakfast. Normally the price is ok but it looks we were there in a very popular weekend, “la braderie”, we paid nearly the double price for a night.
The rest was as I expect as it would be
September 2025
Fiona
young couple
7.0
The location was very good.
The beds were comfortable.
The noise from the outside air conditioning unit was very very loud.
Even with the sound proof windows closed.
We found this intrusion unrelaxing.
We were able to put up with it for one night but if I was staying longer I’d have to ask to be moved to the other side of the hotel.
September 2025
Andrew
family with young children
8.0
Very friendly staff. Nice facilities, especially for kids, including a toys corner and a giant teddy bear. Good decor. Good bar and breakfast. Nice rooms. Close by to the city center.
Parking isn't included, and it's expensive in the closest lot (€24.50 for one night). Plus the lot is incredibly tight and difficult to manoeuvre the car in--be careful in there! Also, the coffee at the hotel was mediocre at best. It definitely wasn't the right way to start the day. I'd give the hotel a 10 if it weren't for these two critical aspects.
September 2025
Nodira
family with young children
1.0
The location
The worst part of my stay was that the toilet and bathroom were separated, and shockingly, there was no sink in the toilet. Having to walk into the bathroom just to wash your hands after using the toilet is not only extremely inconvenient but also unhygienic. This is completely unacceptable nowadays, and it should be clearly stated in the description before booking. The cafe in the hotel is extremely expensive.
October 2025
Isabelle
Solo Traveler
8.0
Location - clean - friendly staff
Very hot in the rooms -no fresh water proposed
October 2025
Saad
family with young children
6.0
Good location with quick access to both stations and old town in easy walking distance.
Hotel rooms are very dated and beds aren't comfortable. Whist the front desk reception staff were very friendly and helpful, the same wasn't true for the bar staff. It was night time and raining and we asked if we could get some milk for our toddler - were told by the bar staff that wasn't possible and the most they could do was give us a small shot of milk from the coffee machine... Never had any issues getting milk from any other hotels we've stayed at so this was pretty poor. For the price point there are many other nearby hotels as an alternative.
October 2025
Wai
family with young children
9.0
Staff are good. Location is good. Car park next to it with charging facilities.
No
October 2025
Annie
family with young children
8.0
The room is clean. Comfy for short stay. Good location and good staff. Close to car park.
The water pressure of the shower is not good.
October 2025
Gilchrist
group
3.0
This hotel is very close to the train station and a short walk to the city centre. The rooms are quite spacious.
We booked the double room with a bed and a pullout sofa. The booking was not clear that the pullout sofa was a single and not a double which made for an uncomfortable stay. There is also a weird situation in the bathroom where the toilet is in a separate closet without a sink, so you have to go from the toilet closet to the main bathroom to wash your hands. The water from the tap in the bathroom has an unpleasant odour, but there is no bottled water in the room or water filling station on each floor. So you have to go all the way down to the lobby for water. There is a thermostat in the room with temperature options, but this did not appear to work. The hotel provides slippers, but I think they do this because they do not clean the floors. There were toe nail clippings littering the carpet when we arrived.
November 2025
Rumana
family with young children
8.0
Staff was incredibly friendly, both with directions, and honoring our request for a late check out. The Hotel‘s staff seemed very kid friendly.
a little bit more cleaner would’ve been good
December 2025
Jon
family with young children
9.0
A well located Novotel for town centre and the EuroStar. The staff were exceptional in every way.
December 2025
Chris
with friends
8.0
Great location, very clean, comfortable beds, fantastic staff.
Drinks at the Bar were very expensive.
Air-con in our room barely worked which meant the room was very, very hot.
December 2025
Racchna
family with young children
8.0
The location was very central to the square,parking and the station was also very close
Temperature in the rooms was too high even though we switched off the heater completely.
Also there was one lady working during breakfast time first of all the hair was loose as of she just got up and was really rude pushing me when I wanted to get coffee while she had to wait to put the cups back. After she knocked me for a second time I looked at her angrily then perhaps she understood that she was being rude and really annoying.. she is not capable of working and she doesnt know the term service with a smile. If next time we visit I see her at breakfast, we are not coming anymore because she just spoiled our day straight away !!!
December 2025
Ani
family with young children
9.0
Very friendly staff. We were able to leave our luggage in the hotel for a few hours for free after check out. Great location! Comfy beds, quiet, no noise, just perfect
December 2025
Dr
family with young children
7.0
The location is very central which is good. You can go anywhere in the Center on foot and you can find many cafes, restaurants and convenient stores.
Although a 4 star hotel unfortunately doesn’t offer much. Breakfast was mediocre, rooms and general condition of the interior was from 80s, the tap water was smelling
December 2025
Richard
family with young children
8.0
The staff were very pleasant and friendly.
Great location for sight seeing.
Parking was expensive.
Noisy at night time, made it difficult to get a full night’s sleep. Family room pull out bed was not very comfortable and left me with a painful back. A third night would have caused me some serious back issues.
December 2025
Eljane
family with young children
8.0
I like the location it’s closed to restaurant, train station and tourist spots.
It’s not completely secure. My husband phone is almost steal in lobby because a beggar goes inside the lobby , seat and try to steal.
December 2025
Marlene
family with young children
8.0
The breakfast had a large variety of food choices. The food was fresh.
December 2025
Caron
family with young children
5.0
The location was close to what we needed.
The room was not as clean as it should’ve been, the bed for our children was not made in arrival even though the booking was for 4 guests.
December 2025
Adrian
family with young children
8.0
Location is great. Close to parking lot. Walk distance from a Mall and City Center
December 2025
Camille
group
7.0
The location is perfect, close to the city center but a bit outside, in a quieter area.
The room was very disappointed considering that the single night cost us over 240€. It was old, the sheets were too small for the mattress. The bathroom was very small, the toilets didn’t flush anything.
January 2026
Marie-agnes
family with young children
9.0
Staff very friendly and professional
Nothing
January 2026
Aurelia
Family with young children
10.0
Reception (aline) was AMAZING so friendly & helpful
January 2026
Julie
young couple
10.0
Lovely staff. Clean and comfy beds.
Nothing
January 2026
Mark
young couple
5.0
Great location, close to train stations and walking distance from city centre. Staff were all really friendly and helpful.
Reception staff charged over £100 for 3 nights breakfast without asking if we wanted it, refunded the money but a bit strange to charge without asking, especially when it wasn’t part of booking. Rooms very dated, carpets not in a good state, toilet a bit unclean, toilet was also difficult to flush.
January 2026
Marika
family with young children
9.0
Close to the centre and railway stations. Great staff and child friendly. Nice bar and space to relax. Excellent breakfast and good choice of food in the restaurant.
Pillows are a bit lumpy.
January 2026
Donna
young couple
8.0
The location was idea as was near the train station, room was quiet and the room was a decent size. The receptionist was lovely.
The bed was hard and the rooms in parts looked worn .
February 2026
Peter
family with young children
9.0
Gares and have had an amazing time. Our room was spacious for three people, the beds were very comfortable and the shower was hot every time we used it. That is all I ask of a hotel. All of the staff have been so friendly and made our stay feel like a home from home. I have to single out Jonathan, behind the bar, who has put up with my Del Boy attempts at the French language and has kept me hydrated with crazy 10% Belgian beer. We ate in the restaurant on the last night and all of the food we had was very nice. I can particularly recommend the pork tenderloin in speculoos sauce. it was so good. In the evenings we made good use of the free table football in the lobby and spent alot of Euros on the electronic darts game and the Kiss pinball machine. Being so close to the two main railway stations and the Westfield Shopping Centre, I can highly recommend this hotel for any visitors to Lille in the future.
Room and bathroom is a little dated but perfectly functional.
February 2026
Daan
family with young children
4.0
Extremely warm in the room
Very warm in the room; leftovers from previous guests on the floor
People at breakfast extremely unfriendly
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