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Hôtel Innes by HappyCulture

13 Bis Rue Matabiau | Toulouse, 31000, FR
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Hôtel Innes by HappyCulture - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of Toulouse
Excellent room comfort & quality
Most popular facilities
Coffee shop
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Shared lounge/TV area
Free Wi-Fi

Hôtel Innes by HappyCulture - Toulouse

Hôtel Innes by HappyCulture welcomes you to Toulouse city center, next to the Jeanne d'Arc metro station. This property offers free Wi-Fi and a coffee corner in the reception lobby. Hôtel Innes by HappyCulture provides air-conditioned accommodations.

Featuring contemporary decor, all units include a private bathroom, a television, and a courtesy tray. The hotel's reception is open 24/7. You can enjoy a buffet breakfast daily.

The hotel has 7 floors. Please note that the elevator only serves up to the 6th floor; the 7th floor is accessible by stairs between the two levels. We offer private on-site parking.

This parking is narrow, subject to availability, and cannot be reserved. Additionally, a municipal parking lot, Parking Jeanne d’Arc, with which we have a partnership, is available approximately 328 feet away. Located a 5-minute walk from Saint-Sernin Basilica, Hôtel Innes by HappyCulture is an ideal base for exploring the city of Toulouse and the Garonne.

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Rooms Types
Classic Double Room room in Hôtel Innes by HappyCulture
Room Details
Classic Double Room
1 Queen bed 15m² Type: Double
Internet facilities Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Shared bathroom DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Shared toilet Kitchen Sauna Oven Toaster iPad Game console - PS2 Game console - PS3 Game console - Nintendo Wii Lake view Additional bathroom Adapted bath Infinity Pool Pool with a view Shallow end Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Privacy curtain Carbon monoxide detector Free gym access

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Classic Twin Room room in Hôtel Innes by HappyCulture
Room Details
Classic Twin Room
2 Twin bed 15m² Type: Twin
Internet facilities Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Shared bathroom DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Shared toilet Kitchen Sauna Oven Toaster iPad Game console - PS2 Game console - PS3 Game console - Nintendo Wii Lake view Additional bathroom Adapted bath Infinity Pool Pool with a view Shallow end Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Privacy curtain Carbon monoxide detector Free gym access

Select dates to see prices

Comfort Double Room room in Hôtel Innes by HappyCulture
Room Details
Comfort Double Room
1 Queen bed 16m² Type: Double
Internet facilities Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Spa tub Shared bathroom DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Shared toilet Satellite channels Kitchen Sauna Toaster iPad Game console - PS2 Game console - PS3 Game console - Nintendo Wii Lake view Additional bathroom Books, DVDs or music for children Adapted bath Infinity Pool Shallow end Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Carbon monoxide detector Free gym access Access to private pool

Select dates to see prices

Guest Score and Reviews
8.7 /10

V. good

400 Reviews

Cleanliness
8.1
Facilities
8.7
Location
9.2
Service
8.4

Ingrid

Couple

9.0

The convenient location is definitely a plus. It's only about a 13-minute walk from the train station, and the staff is incredibly helpful.

Upon our arrival, we found the hotel quite crowded, and the restaurant lacked space for breakfast. It would be beneficial to implement a system with time slots to ensure that there is enough room for everyone in the restaurant.

September 2024

Ivor

Couple

5.0

Staff were exceptional. Every person was helpful Breakfast was good. Hotel was clean and spotless.

Only 1 lift and if this was not in service a long trip to the 6 th floor. I would not want be in the hotel when at full capacity. The stairs were spiral and very tight. We had a 23 kg bag and would not have been able to carry up to the 6th floor. If the hotel had to be vacated very difficult for all to use the stair cases if guests were under stress. The room was too cosy, smallest I have ever stayed in

October 2024

Services & Facilities

Most popular facilities
Coffee shop
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Shared lounge/TV area
Free Wi-Fi
Room service available
Room Service
Air Conditioning
More Amenities
Accessibility
Audible Alarm
Activities & Things to do
Board Games/puzzles
Food & Drinks
Bar
Coffee Shop
Food Delivery
Restaurant (special Diets Available)
Snack Bar
Takeout Dining Services Available
Wine/champagne
Vending Machine
General
Pets Allowed
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Pets Allowed (charges May Apply)
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Cashless Payment Available
Concierge Services
Laundry Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
On-site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Business facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 11:00

Front Desk Hours: 24/7

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

Pets

Pets are allowed. Charges may be applicable.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 3 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Hôtel Innes By HappyCulture FAQs

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Activities & Things to do
Board Games/puzzles
Food & Drinks
Bar
Coffee Shop
Food Delivery
Restaurant (special Diets Available)
Snack Bar
Takeout Dining Services Available
Wine/champagne
Vending Machine
General
Pets Allowed
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Pets Allowed (charges May Apply)
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Cashless Payment Available
Concierge Services
Laundry Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
On-site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Business facilities
Fax/photocopying
All Guest Score and Reviews
8.7 /10

V. good

400 Reviews

Cleanliness
8.1
Facilities
8.7
Location
9.2
Service
8.4

Ingrid

Couple

9.0

The convenient location is definitely a plus. It's only about a 13-minute walk from the train station, and the staff is incredibly helpful.

Upon our arrival, we found the hotel quite crowded, and the restaurant lacked space for breakfast. It would be beneficial to implement a system with time slots to ensure that there is enough room for everyone in the restaurant.

September 2024

Ivor

Couple

5.0

Staff were exceptional. Every person was helpful Breakfast was good. Hotel was clean and spotless.

Only 1 lift and if this was not in service a long trip to the 6 th floor. I would not want be in the hotel when at full capacity. The stairs were spiral and very tight. We had a 23 kg bag and would not have been able to carry up to the 6th floor. If the hotel had to be vacated very difficult for all to use the stair cases if guests were under stress. The room was too cosy, smallest I have ever stayed in

October 2024

Mckenzie

Couple

10.0

Perfect room right by the centre of Toulouse. Clean, friendly staff and great breakfast.

October 2024

Sarah

Couple

9.0

Great location with parking. Very modern, clean and with everything you need. Breakfast was good and plentiful.

Nothing. The parking is a bit tricky if you have a big car but a bonus to be right in the centre of town.

October 2024

Austin

Couple

8.0

Nice hotel, good location - very central, clean, decent room, quiet with little noise internal or external. Close to metro, bus station and airport buses. Great local bar not far from the hotel (Bar Le Concorde). Toulouse is just great!

Air conditioning is centrally controlled by reception, took us a while to figure that out but it came good in the end. Although the bus station is just along the street, that is not where you catch the Airport shuttle bus - it would have been better had the reception staff made that clear, just a language barrier issue.

October 2024

Joe

Couple

10.0

Beautiful hotel in central Toulouse! Great décor, good breakfast, comfortable rooms and the staff were professional, friendly and efficient. Highly recommend!

October 2024

Brett

Couple

8.0

Good breakfast, short walk to the centre of town

Car parking was a tight squeeze

October 2024

Fiona

Solo Traveler

10.0

Well presented throughout. Friendly bi lingual staff. Excellent location for the event I was attending. Really comfortable bed. Good choice at breakfast. Clean. USB sockets in the room proved very useful and efficient. It was also surprisingly peaceful

N/A

October 2024

Remo

Couple

9.0

Location close to city center, quiet neighborhood, helpful friendly staff, good breakfast.

Room was a smaller than expected. A small refrigerator would have been helpful.

November 2024

Sean

Couple

8.0

Great central location with parking.

November 2024

Adila

Family with young children

10.0

Fantastic boutique hotel walking distance from town centre. We were only here for one night before our flight home but the room was small and cozy, beds were comfortable and the shower was powerful. Breakfast was perfect for our needs.

Next time we will stay longer and explore Toulouse more!

November 2024

André

Couple

8.0

Location, very close to center (5 min walking), comfy bed, no noise in the room, coffee/tea appliances.

Kinda small room, weird bathroom layout (toilet in a room separated from the rest), TV only with french channels

December 2024

Thomas

Solo Traveler

9.0

A very easy downtown hotel with great staff & fine breakfast! Recommend to all travelers!

Nothing comes to mind

December 2024

Kurosaki

Family with young children

5.0

Nothing in particular it’s ok, nothing special about it

The room size too small, no real hairdryer and the wardrobe misplaced and tiny as well.

December 2024

Julie

Family with young children

8.0

Easy walk to the main square where the Christmas market was, restaurants very close by and easy walk from bus stop and metro station. Free coffee and water in reception area and friendly helpful receptionists. Good price for a 3 night stay

Room was smaller than expected and bathroom very tired. Reception area much smaller than shown on line. Although close to amenities the hotel wasn't in the best area however price reflects this

January 2025

Paulo

Solo Traveler

9.0

Very comfortable and very friendly staff.

Nothing.

January 2025

Georgina

Group Traveler

10.0

The location. Near the train station and the bus station.

January 2025

Ivan

Group Traveler

10.0

Breakfast was excellent, location was excellent

Sound proofing to the rooms, I could hear people in the room next door

January 2025

Michael

Couple

8.0

Good location between the railway station and the city centre, airport shuttle bus stop at the end of the road.

January 2025

Rebecca

Couple

10.0

Lovely little eco hotel Nice touch with the help yourself to water/ coffees & syrups etc

Nothing

January 2025

Inês

Group Traveler

8.0

The location and the staff!!

February 2025

Anna

Couple

9.0

Clean hotel, nice staff and great cozy breakfast

February 2025

Edward

Family with young children

10.0

Friendly,helpful staff. Nice & clean room with good facilities ; tea,coffee,kettle & TV.

February 2025

Enver

Family with young children

8.0

Location, staff!!!

I think that the hotel need some reinovation

February 2025

Tochukwu

Solo Traveler

9.0

I stayed two nights, and the facility was just suitable for my needs during this period. I found it clean, with good wifi, great location with proximity to the centre and 10 minutes from the Train station. And then most importantly, the charming disposition of the staff (both the reception team and the kitchen team) they were all nice and courteous. The personalized welcome note from Clara was just topnotch, that was a great concept, and I commend the hotel for that. It is important to note that the hotel is an ecological conscious establishment, hence this impact certain things they offer or may not offer you, so be aware of this. In all, I highly recommend this hotel for your stay in Toulouse.

March 2025

LivWins108

Couple

8.0

I really liked the size of my room and the modern installations. It was a great place to stay for a few days! The location is great. Penelope was super helpful, including a guide of the city to give us an idea of the order to see things in the city. Penelope is the best receptionist!

We put the sign on the door the night before to have the room cleaned, and we left the next morning and the cleaner was in a room next to ours when we left. We assumed ours would be cleaned next. We came back at 7 pm and nothing had been cleaned in our room unfortunately.

March 2025

Kyle

Group Traveler

9.0

Receptionists were super helpful with tips on what to see in Toulouse. Location was convenient, near the Matabiau train station, Jeanne d'Arc metro station and local buses.

Nothing, everything about our stay was great

March 2025

Astrid

Business Traveler

8.0

Good breakfast and nice personal and quiet.

The view out of the window is not impressive

March 2025

Francesmm

Couple

8.0

Friendly helpful staff; great location 10 minutes walk from Le Capitole; our superior double was small and comfortable; tea and coffee gratuit in reception; we didn't take breakfast as we were close to cafés in the centre and Victor Hugo Market; we travelled by train to Toulouse, very easy 10 minutes walk from the station. Overall great for a stay in the centre.

March 2025

Marguerite

Couple

10.0

Great location. Easy access to all facilities. Penelope was so helpful and made us feel very welcome. The coffee machine was great

All good. Nothing to complain about

March 2025

Timstravels

Family with young children

8.0

Location good, short walk to the city centre

Minor thing, but a twin room would have been perfect

April 2025

Eileen

Couple

8.0

We had one overnight stay here on our way to Airport - near train station , and a short walk to Place Capitole . Room was a bit small, but fine for a short stay . Did not have breakfast, but it looked fine .staff very pleasant

April 2025

Christopher

Couple

9.0

We chose the hotel for the location, and the parking. You have to be there early to get into the parking, which is very tight, but we'll worth it in a very busy city. We don't normally stay in hotels, but this one was very good, and more than justified the choice. The staff were exceptional.

April 2025

Karen

Couple

9.0

Really clean and comfortable room with friendly and helpful staff

April 2025

Johan

Family with young children

7.0

Small but functional hotel. Incredibly friendly staff and good breakfast

April 2025

Lisa

Couple

9.0

Spotlessly clean, good shower, very pleasant, fresh decor. An easy 10 min walk to the railway station. The staff were a delight, the breakfast was simple but very well done. One thing to note though (it’s in the small print!) is that if you book a classic room, you may be on the 7th floor (as we were) and the lift only goes to the 6th floor. Hence it was a climb up a spiral staircase with two heavy suitcases!

April 2025

Vanessa

Solo Traveler

10.0

Very comfortable and enjoyable stay . I travelled alone so felt safe . Have booked again

Nothing

April 2025

Peter

Business Traveler

6.0

The hotel is within walking distance of the city center and reasonably close to the main train station, which made it convenient for exploring the city. Our room was clean.

Despite the positive aspects, the overall experience did not align with the current rating (8.6, April 2025). The street where the hotel is located lacks atmosphere and can feel somewhat uninviting, especially in the evening. The interior of the hotel feels dated and slightly neglected, with a very minimal lobby and limited amenities. The biggest issue was the lack of sound insulation. We could hear the television from the neighboring room, and the walls were so thin that we felt the need to speak quietly ourselves. This significantly affected our sense of privacy and comfort. Additionally, each time the toilet was flushed, a loud mechanical noise followed—likely from a pump system—which disrupted the quiet.

April 2025

Tracy

Family with young children

10.0

Great place to stay! Friendly staff, eco ethos, quiet and comfortable. ?

April 2025

Gwen

Family with young children

5.0

The reception staff on night duty on 15th April was exceptional. He went out of his way to assist us with everything we needed.

The room was disappointing, very small, no room for the second suitcase and barely room for the first. My mother is 82 and had to climb over the suitcase to get into the bathroom.

April 2025

Mandy

Couple

9.0

Comfortable beds, large towels, large window into room, nice toiletries, nicely decorated, excellent wifi, good staff at reception- Penelope, Paula & Louann all very polite, welcoming and helpful. The location is absolutely fabulous. Wouldn’t hesitate to stay here again

The toilet space in the room was tiny, however I’d still return.

April 2025

Katie

Couple

10.0

Could location and simple walk

Parking- but that was due to our car not fitting (it was very big)

April 2025

Ruud

Business Traveler

10.0

Everybody is very friendly, top service with a smile Free excellent coffee and drinks as much you want Breakfast also very good and all is clean

April 2025

June

Solo Traveler

8.0

Superior room was spacious. Good bathroom. Very lovely staff

Nothing really

April 2025

Nicholas

Solo Traveler

10.0

Beautiful room, luxurious and artful bathroom

May 2025

Nancy

Solo Traveler

10.0

Clean, excellent breakfast, and lovely staff

My room above the front door was where people talk and smoke so leaving the window open was not possible most times.

May 2025

Catherine

Family with young children

7.0

Location was easily within walking distance of center city.

Parking was not very good - the entrance was extremely tight even for a medium sized car. The room was pretty basic and not up to the standard I expected.

May 2025

Chimene

Family with young children

10.0

Great location, very confortable and cosy room, the staff ? special dédicace to Penelope!!!

Nothing

May 2025

Fikret

Couple

9.0

Clean Next to old town Near city center Nice and kind staff with a smile all the time Coffee free all the time Snacks in the afternoon Easy check in and check out Kept luggage’s for a couple of hours for us 24 h reception

Toilet located in a separate but small room

May 2025

Jenny

Couple

8.0

We did not have the breakfast but liked the cleanliness, quiet and comfort. The room was small but fine for our needs. The location was excellent

June 2025

Nune

Family with young children

8.0

Coffee maker in the lobby, breakfast

The room was very small for standard twin room.

July 2025

Dominique

Couple

9.0

The breakfast was one of the best we've experienced: organic everything (or nearly), very wide range of offerings, fresh viennoiseries, charcuterie, cheese, breads, very clean, pretty cutlery and tableware, possibility for zero waste (I was tempted by a whole milk yogurt - creamy and delicious so one plastic cup). Excellent value for the money. Penelope (front desk) was super friendly and helpful. They have all these little details like quality water dispensers with pitchers and glasses to take to your room, candy and snacks, mini fussball, reading areas with material. Too many amenities to list and enjoy because our stay was too short. The location is great too! I'm not giving the 10 Innès deserves because the only time I gave a well deserved 10, Booking did not believe me.

The room was a tad small. I did not favor the carpeting in the hall on our floor (but the room had new "wood" floor which easy to clean.) I can't think of anything else I did not like.

July 2025

IBBRAHIM A. D.

Couple

6.0

The staff at the reception were very helpful especially Paola, location were good, breakfast could have more varaities as it was limited ,

Room sizes and bathroom sizes The reception and breakfast areas were not spacious

August 2025

Danielle

Group Traveler

9.0

Clean, bright & cheery, AC, water available at all times, snacks given in the afternoon, coffee/tea always available, friendly & helpful front desk staff!!

August 2025

Dennice

Group Traveler

10.0

It is a wonderful small hotel with every amenity. The front desk employee was first rate; very helpful, always pleasant… just excellent in every respect, Thank you, we are so sorry we did not get his name.

Nothing!

September 2025

Shawn

Couple

10.0

Very helpful and friendly staff.

September 2025

Kerri

Couple

10.0

The staff at the hotel - From Lorenço who checked us in, to Paula at breakfast, Penelope on the night crew and Luanne who checked us out - this is the A+ best of staff. They were all so warm and welcoming and went out of their way to make you feel welcome and that you had the information you needed. Well done, all!

September 2025

Miriam

Couple

10.0

The staff was amazing, they exceeded our expectations.The rooms, common areas were nice and the breakfast was exceptional. The location is excellent, close to the Capitole and 10 min from the train station.

September 2025

Boris

Family with young children

10.0

Everything!

September 2025

Walter

Couple

8.0

Excellent room and exceptional breakfast. Very friendly personnel.

A 4 star hotel without refrigerator in the room (although they have built the space for it! But it was empty)?

September 2025

L

Couple

8.0

Good location

October 2025

Nil

Family with young children

8.0

The staff were so helpful and attentive. Most of the points go to them. It was very convenient to have parking on the premises.

The breakfast was understaffed. The only woman working there had to clean the tables, replenish food and get the room numbers. The bacon had just ended when we arrived and it was replaced by a different cut which was very salty. One of our rooms had only one window in the roof. It felt quite claustrophobic. The other room where we stayed with our dog was really small that i had to move the chair every time i had to leave my side.

November 2025

Manuel

Couple

10.0

The hotel is well located between the train station and the old town. We used the station a lot to do day trips. The room is not big but it’s super well insulated from any noise from the street. But the best part was the staff at the reception. They were all so so nice, but like truly nice, not “I have to be nice”. I wanted all of them to be my friends!! I really felt so welcomed here.

I liked everything for the price and category of the hotel. The bus from the airport also stops very closed to the hotel. Honestly everything was great.

November 2025

INEZ

Family with young children

9.0

Bright and very comfortable hotel.

November 2025

Banu

Couple

10.0

Good Location and friendly staff.

December 2025

Maria

Couple

10.0

Beautiful hotel and location, very friendly staff, very tasty breakfast…

Nothing

December 2025

boaz

Couple

9.0

I liked the water and soda fountain that you can take bottles to your room. Very good breakfast. Nice staff

Room was rather small

December 2025

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