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Grand Istana Rama Hotel

Jl. Pantai Kuta | Kuta, 80361, ID
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Grand Istana Rama Hotel - image 1
Highlights
Front desk [24-hour]
Airport transfer
Great for activities
Located in heart of Kuta
Most popular facilities
On-site accessible restaurants/lounges
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows

Grand Istana Rama Hotel - Kuta

Grand Istana Rama Hotel offers top-notch services and amenities, ensuring guests experience utmost comfort.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.

Services offered by taxi and car hire at the resort ensure effortless exploration of Bali.The resort offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services.

Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the resort's tours. Repeatedly enjoy your best-loved attire with the aid of the laundry service available at Grand Istana Rama Hotel.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.

For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the resort.The resort is completely smoke-free.In limited designated zones, smoking is exclusively permitted.

Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at resort are equipped with linen service, blackout curtains and air conditioning.At Grand Istana Rama Hotel, guests can choose from a variety of room configurations, some of which feature separate living room and balcony or terrace.

For certain chosen rooms, guests can enjoy in-room amusement like television, in-room video streaming and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries, bathrobes and towels for your convenience.

Each morning at Grand Istana Rama Hotel, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at resort to enhance your experience.

Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Experience unparalleled comfort as groceries can be brought right to your room at Grand Istana Rama Hotel through their distinctive delivery assistance. Do you possess exceptional culinary skills? Prepare your meals personally within the resort at its BBQ facilities.

Grand Istana Rama Hotel provides a superb assortment of leisure amenities for guests to enjoy.During your stay, the resort provides direct access to a beach, ensuring you remain near the sea throughout your visit.Treat and spoil yourself by stopping at massage and spa for a memorable experience.

Begin your holiday perfectly by taking a plunge into the swimming pool.At the resort, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail.Eliminate those holiday calories by stopping by resort and making use of their well-equipped exercise amenities.

License Number(s): 55110.

Rooms Types
Superior Double or Twin Room without Balcony room in Grand Istana Rama Hotel
Room Details
Superior Double or Twin Room without Balcony
2 Twin bed 32mยฒ Type: Twin/Double
Internet facilities Shower Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Desk Shared bathroom DVD player Microwave Extra long beds (> 6.5 ft) Satellite channels Towels/Sheets (extra fee) Wardrobe or closet Toaster Game console Game console - PS3 Lake view Additional bathroom Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources

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Superior Deluxe Double or Twin Room  room in Grand Istana Rama Hotel
Room Details
Superior Deluxe Double or Twin Room
2 Twin bed 32mยฒ Type: Twin/Double
Internet facilities Shower Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Desk Shared bathroom Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Satellite channels Towels/Sheets (extra fee) Sauna Wardrobe or closet Toaster Game console Game console - Xbox 360 Game console - PS3 Lake view Additional bathroom Entire unit wheelchair accessible Toilet with grab rails Adapted bath Roll-in shower Bottle of water Streaming service (like Netflix) Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources

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Superior Double or Twin Room with Balcony room in Grand Istana Rama Hotel
Room Details
Superior Double or Twin Room with Balcony
2 Twin bed 32mยฒ Type: Twin/Double
Internet facilities Shower Bathtub Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Suit press Desk Shared bathroom DVD player Microwave Extra long beds (> 6.5 ft) Satellite channels Towels/Sheets (extra fee) Wardrobe or closet Toaster Game console Game console - Xbox 360 Game console - PS3 Lake view Additional bathroom Entire unit wheelchair accessible Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources

Select dates to see prices

Grand Deluxe Double or Twin Room room in Grand Istana Rama Hotel
Room Details
Grand Deluxe Double or Twin Room
2 Twin bed 42mยฒ Type: Twin/Double
Internet facilities Shower Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Spa tub Desk Shared bathroom Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Satellite channels Towels/Sheets (extra fee) Sauna Wardrobe or closet Toaster Game console Game console - Xbox 360 Game console - PS3 Lake view Additional bathroom Entire unit wheelchair accessible Toilet with grab rails Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources

Select dates to see prices

Guest Score and Reviews
8.2 /10

V. good

646 Reviews

Cleanliness
8.4
Facilities
7.6
Location
7.9
Service
8.8

Mel

Family with young children

10.0

location,staff

nothing

January 2025

Oscarlito

Group Traveler

8.0

Excellent location. Close to everything. Breakfast was good. Staff were friendly and helpful.

It could use a little update

January 2025

Services & Facilities

Most popular facilities
On-site accessible restaurants/lounges
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
More Amenities
Accessibility
On-site Accessible Restaurants/lounges
Facilities For Disabled Guests Available
Wheelchair Accessible
Activities & Things to do
Entertainment Services
Nightclub/DJ
Fitness Activities
Fitness Center
Yoga Room
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Poolside Bar
Alternative Meal Arrangement
General
24-Hour Front Desk
Elevator
Non-smoking Property
Private Check-in/check-out
Air Conditioning In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Infirmary
Sterilizing Equipment
Professional Cleaning Services
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Children's Playground
Kids' Pool
Languages spoken
English
Indonesian
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Closet
Tile/marble Flooring
Complimentary Drinking Water
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Currency Exchange Service
Wake Up Call
Cashless Payment Available
BBQ Facilities
Grocery Delivery
Xerox/fax In Business Center
Concierge Services
Massage Services
Designated Smoking Area
Spa Services
Swimming & Soaking
Outdoor Pool
Transportation
Airport Shuttle
Free Parking
Taxi Service
On-site Parking
Shuttle Service
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: before 12:00

Front Desk Hours: 24/7

Internet

WiFi is available in public areas and is free of charge.

Parking

Free public parking is possible on site (reservation is not needed).

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. People 6 years old and over stay for Rpย 450,000 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Grand Istana Rama Hotel FAQs

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All Amenities
Accessibility
On-site Accessible Restaurants/lounges
Facilities For Disabled Guests Available
Wheelchair Accessible
Activities & Things to do
Entertainment Services
Nightclub/DJ
Fitness Activities
Fitness Center
Yoga Room
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Poolside Bar
Alternative Meal Arrangement
General
24-Hour Front Desk
Elevator
Non-smoking Property
Private Check-in/check-out
Air Conditioning In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Infirmary
Sterilizing Equipment
Professional Cleaning Services
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Children's Playground
Kids' Pool
Languages spoken
English
Indonesian
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Closet
Tile/marble Flooring
Complimentary Drinking Water
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Refrigerator
Room Towels Provided
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Mini Bar
Ironing Amenities
Telephone
Trash Cans
Kitchenware
Toiletries Provided
Family Rooms
Linens
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Currency Exchange Service
Wake Up Call
Cashless Payment Available
BBQ Facilities
Grocery Delivery
Xerox/fax In Business Center
Concierge Services
Massage Services
Designated Smoking Area
Spa Services
Laundry Services
Desk/workspace Available
Convenience Store
Shops On Site
Tour Services
Swimming & Soaking
Outdoor Pool
Transportation
Airport Shuttle
Free Parking
Taxi Service
On-site Parking
Shuttle Service
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.2 /10

V. good

646 Reviews

Cleanliness
8.4
Facilities
7.6
Location
7.9
Service
8.8

Mel

Family with young children

10.0

location,staff

nothing

January 2025

Oscarlito

Group Traveler

8.0

Excellent location. Close to everything. Breakfast was good. Staff were friendly and helpful.

It could use a little update

January 2025

Nigel

Family with young children

9.0

Friendly and efficient staff

January 2025

Bernard

Couple

7.0

While under extensive renovations it was clean, usually quiet and ALL staff went out there way to be friendly. Big ground with lovely gardens and extra features like food to feed the fish were appreciated. The breakfast at $10pp seems expensive but was excellent and really good value. The pool was refreshing and used daily Beds was comfortable and enjoyed choice of TV channels esp the HBO movies. Having a small fridge with an ice tray was invaluable. Enjoyed the occasional Towel feature on our bed!

Our room 951 was at the very back of the block and up 4 flights of stairs which were a challenge when you climbed them 5-6 !times a day. The fact it was signposted the tsunami rescue point, was not wasted on us. Showers were Luke warm at best. After 3 days reporting our bathroom sink plug was faulty we gave up and used a facecloth to be able to shave etc. If staying more than a few nights Recommend a room on ground level closer the front. Staff name tags are tiny so hard to say hello to or acknowledge, so made it less personal. After 9 nights there was no one I could say I knew. Or to seek out next visit. We arrived after 3pm to be told we had to wait 40 minutes for our room to be readyโ€ฆ we actually got in within 10 but only after Porter was overly theatrical about taking our bags up the 4 flights. Of stairs we were disappointed as it implied he wanted a big tip so we gave him $5 but really it should be free.

January 2025

Mussato

Couple

9.0

The breakfast is amazing with a lot of variety. The play is quite, I couldnโ€™t heard any noise from the beach walk. The swimming pool is nice and clean All the hotel is well maintained. The staff are friendly Cocktails are nice too The massage is very good and relaxing

Bar 69 buffet waited so long and then the food have arrived wasnโ€™t mine one. Second time the food arrived right but they added a sweet sounds without asking

January 2025

Bany

Couple

7.0

Location and staff

Beach extremely dirty, pack of motorcycles, vendors everywhere

January 2025

T-s

Family with young children

6.0

Lots of variety for breakfast. Nice outside swimming pool.

Old room facility especially at bathroom.

January 2025

Erin

Solo Traveler

7.0

Lovely grounds

Just didnโ€™t feel warm and friendly, wasnโ€™t as clean as expected. Very noisy been next to the stairs

February 2025

Lee-anne

Solo Traveler

7.0

I liked the location, across the road from the beach, shopping centre very close, a very good spa nearby. The restaurant food was good. The staff were very friendly.

The room was small and dowdy, there was supposed to be a bath - no bath provided, no hot water. There was power tools noise everyday. I had ordered/paid for breakfast - apparently I didn't. Breakfast food choices were limited - did not have bacon.

February 2025

Musab7ph

Family with young children

8.0

Location near by biggest mall in bali

Old

February 2025

Son

Couple

10.0

Good location

February 2025

Mahon

Couple

6.0

Being close to Kuta

The staff were not as friendly as other locations. Food in restaurants need more variety. No option for alternative TV only YouTube for when weather wet.

February 2025

Ankit

Group Traveler

8.0

Staff, Facility

There were stains behind bathroom doors and bathroom floors were also dirty not not that filthy. If they could improve the cleanliness it would be great. But i will book this property again.

February 2025

Lilian

Family with young children

10.0

All facility, staff and food were pretty good.

February 2025

Andra

Business Traveler

8.0

Front beach, large terrace

February 2025

Sudheer

Group Traveler

9.0

We had a One Night stay at this property. This is a nice property with proximity to Kuta Beach. Breakfast with variety of spreads and we explored authentic balinese cuisine.

We stayed at 2nd floor and not having lift at the property was a slight disappointment.

February 2025

Daniel

Couple

4.0

The location to the beach and surrounding areas was perfect. Only a short journey from the airport too

Building work taking place all over the property and across the street in the shopping centre in the middle of the night.

March 2025

Anne

Couple

9.0

Great position on the beach. Some renovations happening at the moment but didn't really affect out holiday. Staff were very friendly and helpful. Bar staff at the pool were entertaining and fun as well as being very professional especially Endra.

March 2025

Patrick

Couple

10.0

Amazing staff, nice clean and big rooms.

Nothing

March 2025

Laurenjmck

Family with young children

9.0

Buffet breakfast and pool were lovely, the grounds were very nice

Aging a little, some rooms are being renovated

March 2025

Matthews

Family with young children

10.0

Great holiday- good value

Water

March 2025

Neil

Solo Traveler

6.0

Pool was good bed was good staff were great

Food was very average drinks were well over priced. Food over priced no bacon for breakfast. Rotten ool chairs nearly killed me . Would not stay there again

March 2025

Annapuranie

Solo Traveler

10.0

Great location right on Kuta beach , lovely dumpling restaurant on the property, has every facility needed too! Highly recommend this affordable, good value for money gem! Pretty decent breakfast too ( added to the post )

Nothing

March 2025

Carleigh

Couple

8.0

Lovely staff who went out of their way to help and make us feel welcome. Gorgeous gardens and beautiful rooms.

Rooms are slightly dated and the air conditioner could be colder. A fan in the room would help the airflow as some days the rooms smelt damp.

March 2025

Lee

Family with young children

7.0

Comfortable rooms, very polite and helpful staff at reception

Rooms were not cleaned properly during the stay, bed made and bins emptied but bathroom /toilet not touched at all.

March 2025

Lauren

Group Traveler

10.0

Beautiful place to stay. Very clean Staff were lovely

April 2025

Miho

Family with young children

4.0

The location is excellentโ€”right next to Beachwalk Shopping Mall and just across from the beach. It is very convenient for shopping and beach access.

The quality of the linen and towels was disappointing. The towels were stiff and had turned greyish, likely due to the local water quality. While I understand this can happen in Bali, a hotel in this price range should replace old towels with new ones. The bed linen was also quite worn and should be updated. We requested a late check-out due to a family member feeling unwell. The charge was Rp.100,000 per hour from the first hour, which we found unusual.

April 2025

Jarmyn

Family with young children

8.0

The water bar is great. Great location, friendly staff

April 2025

Yohan

Solo Traveler

10.0

Stunning place and sadly I couldnโ€™t get enough of this place . Returning back In July

April 2025

Nihal

Solo Traveler

10.0

Good location, close to the beach and shopping mall, i loved that i could take shower in the swimming poolโ€™s shower area after my check out, thank you.

April 2025

Tania

Couple

10.0

We have stayed at this Hotel three times and as always from the reception to housekeeping 100%. Room, garden area and pool area even where you have something to eat SO SO SO clean. Never had a complaint thank you to all the staff ?

April 2025

David

Couple

8.0

Great location, comfortable room and varied breakfast

Nothing

April 2025

Lubomir

Couple

8.0

The staff, clean all hotel facilities

The beach in front of the hotel was very dirty

April 2025

Youssef

Solo Traveler

9.0

Everything itโ€™s fine

Nothing

April 2025

Chris

Couple

8.0

The room was comfortable and clean. The beds were comfortable. The gardens are manicured and the property is in good condition. The pool area is very relaxing and the pool is clean and spacious. Breakfast choice is quite large and the quality was good.

May 2025

Joycelyn

Family with young children

9.0

The room and garden are maintained to a high standard of cleanliness. The swimming pool is an attractive feature. The location is highly accessible, and the staff members exemplify professionalism through their friendly and approachable nature.

May 2025

Jayadeep

Family with young children

7.0

Property was decent.room service is good . Breakfast is also good

When traveling with family, hotels should make an effort to arrange rooms promptlyโ€”instead of making families wait in the lobby for hours. I was charged an additional SGD 20 just to get the room at 12:30 PM instead of the standard 2 PM check-in time. This policy should be reconsidered.

May 2025

Jan

Solo Traveler

10.0

Nice location and property kept in good condition.

Nothing

May 2025

Haylie

Couple

8.0

Good location friendly helpful staff

Bathrooms werenโ€™t the best aircon not amazing once your in the room

May 2025

Steve

Couple

8.0

The accommodation was impressive. security on the complex was good. We felt safe and very spaciousness public areas, very well maintained. The pool was really nice. The gardens are very pretty and tended daily. The staff were always friendly, accommodating and engaging, most spoke english. TV had English TV channels as well as bali and foreign channels. Daily water delivered to the room, and house keeping replaced the towls daily if placing the towls on the bathroom floor. We chose a room with a balcony, was very nice. Squires to watch on a tree and fish to feed with stocked free food in the complex by the fish. Reception were always helpful and was a 24 hours desk. Any issues were investigated immediately. Pool bar and restaurant were attentive to guests. Free towls for swimming in the pool. The pool had three levels infants, Pool bar and gradient main pool. The restaurant was nice, spacious, and the choice breakfast fresh juices was good. Choice of breakfast foods were good. Restaurant staff were attentive and always friendly. I would recommend this resort and will consider booking it again.

The food in the restaurant was a little average in my opinion. Staff tried hard to please.. The buffet breakfast had boiled sausages, not fried, you could request these be fried, but this took time as it is busy. Bacon by request, and again this took time. Getting a hot breakfast was a little challenging. Lots of food choices though, we ate breakfast there every day as we prepaid, it was ok. Tea and Coffee was never really hot. We ate lunch twice, and twice the kitchen lost our order. We had to enquire each time to get our order after a wait, at the pool we only got half an order until we asked is the rest of the order coming soon as we had finished part of the order delivered. We were advised it was a printer issue the first time this happened, no reason the second time.. In the restaurant we ate dinner once, an 'All you can eat Buffett' based on billboards at the restaurant which looked great. it was dreadful and nothing like the images. We spoke to the supervisor about our concerns who appeared to understand and offered to not take payment for the meal, I accepted on this occassion. it was a great disappointment that the food was not better as we would happily have eaten most meals at the resort if the food was better organised and tasted better. The breakfast coffee and tea were only warm. The fresh juice selection was good. The pastry and bread selection was good. The restaurant appeared clean. Availability of seating was good. The whole resort is smoking permitted. Not great. In the restaurant no non smoking areas, this spoiled our experiences occassionaly in the restaurant as we are non smokers, this was not a big deal though. On balance friendly staff trying very hard to make guests feel welcome and achieving this successfully, consistently friendly and mostly attentive to guests needs. Summary Food ok, service good if a little disorganised. eating in different locations recommend but not essential.

May 2025

Naived

Solo Traveler

8.0

Location was a 10/10 for being on the beachfront in Kuta. Food at the restaurants was reasonably priced and good value especially the all you can eat packages for breakfast/lunch/dinners

The rooms were dated, dusty, and not noise-proofed. Also the showerhead had blocked nozzles.

May 2025

R E.

Couple

10.0

I do recommend this property for all those couples and family who are planning for a trip to Kuta Bali Its close to the Beach and very calm surroundings with a greenery for a better mornings ..!!!

May 2025

Erwin

Solo Traveler

8.0

Good staff in the hotel, good location.

Staff in the restaurant, rooms can use an update, but not bad.

May 2025

Feeney

Group Traveler

10.0

Location , room

The service was excellent โ€“ friendly and attentive staff made the experience enjoyable. The food could use a bit of improvement, but overall, it was a pleasant visit."

May 2025

Priyaphon

Solo Traveler

10.0

Bed was comfy, large balcony

Shower is a bit old

May 2025

Mitja R.

Couple

9.0

Staf and location are excellent! ?

May 2025

Maria I. J.

Family with young children

9.0

Good location - near restos in a mall and stand-alone. Very helpful and friendly staff. Considerate allowed us to extend a few hours at discounted rate. Marchya helped us in our local tours. Made, our driver was very patient and helpful. Reasonable car rates.

Beach is not really within the property. Need to cross a busy street. Beach is naturally rough with huge waves.

June 2025

Cheryl

Family with young children

9.0

The location is convenient to restaurants and the mall. The staff are friendly and helpful. I love the massage spa at the hotel.

What we

June 2025

Raelene

Family with young children

9.0

The Sim sum restaurant is fantastic

August 2025

Deborah

Solo Traveler

6.0

The location is perfect - right in the heart of Kuta! The massages at the spa are awesome!

I arrived on an early flight (7am) and was not able to get into my room till 2pm!

September 2025

Sareh

Couple

8.0

Everything was good

The hotel doesn't have elevator

September 2025

Mihaela

Group Traveler

8.0

I liked the proximity to the beach. In the morning we had a surprise with flowers on our doorstep ?

The breakfast was not very rich in selections, but it was good.

October 2025

Heather

Family with young children

9.0

Lovely area - great pool - buffet breakfast is a nice and great value - staff are professional and nice -

We stayed on 3rd floor and there are Renoโ€™s happening and our place was slightly run down but Iโ€™m picky about rooms and it was fine.

October 2025

Carlos

Couple

5.0

The hotel is beautiful, with spacious rooms and balconies. However, the air-conditioning unit is only 12,000 BTU, which is not large enough to properly cool the room. As a result, it is constantly running at maximum capacity and the thermostat never reaches the set temperature. Additionally, if you leave the bathroom extractor fan onโ€”even with the door closedโ€”the room will not cool at all; it took us a full day to figure this out. Housekeeping prepared a special decoration for our arrival, and every day they left an elephant, a praying figure, or a monkey made out of towels. The room was consistently cleaned and well presented. The security staff, although they did not speak English, always approached me with courtesy and kindness. Both departments delivered exceptional service

During our check-in, the front desk agent was rude. She handed me only one key even after I explained that my wife would be staying in the room for several days while I would be going in and out. Later that night, I asked the receptionist, Vian, about the Galungan celebration on the 19th, since we were interested in learning more about the local culture. His response was, โ€œThere is nothing for you to see, it is a local celebration, not for tourists.โ€ His tone was rude and dismissive. At the St. Kitts Marriott, where I work, we would never address a guest in that manner. We also made a reservation with him for a massage the following day at 12:00 p.m. He filled out a form and instructed us to be on time. The next day, we arrived at the spa and found it closed for renovations. When we returned to reception, the same receptionist told us the spa was closed and that we should go to room 419 instead. I asked why he hadnโ€™t informed us the day before when we made the reservation. He said the spa had been closed for a long time and that they only use room 419. We arrived at room 419 exactly at 12:00 p.m. and knocked. A young lady opened the door and asked us to wait five minutes outside. We waited three minutes in the heat and humidity. Then another staff member came out and told us we needed to wait an additional ten minutes. I asked why we needed to wait outside again, under this heat, simply because they were not prepared. Why ask guests to make an appointment in advance if they will not be ready at the scheduled time? I told her to cancel the service because I was not going to wait any longer. She then asked, โ€œAnd the bill?โ€ I responded that there was no bill to pay because no service had been providedโ€”due to their lack of preparation. The reception and spa staff are a complete disaster; they need proper training on how to treat guests. We are not there to bother themโ€”we are on vacation. They should learn from this quote: โ€œThere is only one boss: the customer.

November 2025

Jeffric J.

Group Traveler

10.0

The propertyโ€™s location is in the heart of Kuta beach and one can easily enjoy the beach. The concept stayed true to the Indonesian culture which we were hoping for instead of the modern design of other resorts. The rooms and facilities were exceptional and the staff were very friendly and accommodation. One of their restaurants also offer the cheapest but delicious food we have seen so far in the area.

November 2025

Tomas

Couple

10.0

Right on harbour. Close to ferry.

December 2025

KATERINA G.

Group Traveler

10.0

The room was spacious and modern. Water bottles were being provided complimentary by the Hotel. Umbrellas were also being provided by the hotel! The swimming pool was big and the pool area was fabulous. The breakfast was great! I liked the courteous & helpful staff, especially the Receptionist, Mrs Manice, was very polite & willing to assist with all our inquiries!

December 2025

Richard

Group Traveler

9.0

We have been staying there for over 10 years, we love the the service, we also like the restaurants and pool. Every one is very nice to talk too. And have always been very helpful.

That KUTA Beach is eroding away, and nothing been done to save the trees.!

December 2025

Salem

Couple

6.0

Breakfast not continental food very limited but location is good location

Restaurant staff not helpful and every body ask your room number for no reason , for cleaning rooms staff must ask to clean your room

December 2025

Sasha

Couple

10.0

This was my 4th stay at the Grand Istana Rama, and once again I could not fault anything! The location is excellent right across from the beach and easy walk to main shopping areas and restaurants. The staff are absolutely first class, always attentive, friendly and happy to help, breakfast buffet has many great choices to cover all bases and the bar staff make excellent drinks. I couldnโ€™t love this hotel more and will continue to return every year.

January 2026

nigel

Solo Traveler

8.0

Everything was as described and very pleasant

All good

January 2026

rita

Couple

10.0

Great stay. Very accommodating. Renovation in progress. Will come back.

January 2026

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