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Wai Ora Lakeside Spa Resort

77 Robinson Avenue Holden's Bay | Rotorua, 3042, NZ
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Wai Ora Lakeside Spa Resort - image 1
Highlights
Great for activities
Located in heart of Rotorua
Excellent room comfort & quality
Most popular facilities
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Swimming Pool
Beachfront

Wai Ora Lakeside Spa Resort - Rotorua

Located on the shores of Lake Rotorua, this luxury hotel is just a 3-minute drive from Rotorua Airport. A free chauffeur is available and there is an outdoor swimming pool. All accommodations includes a private balcony or courtyard.

Free Wi-Fi and a flat-screen TV and DVD player are provided. Free parking is available for guests. Guests can enjoy a relaxing massage and sauna in the resort's award-winning Wai Ora Day Spa.

The outdoor pool overlooks the lake. There is also an indoor hot tub. The classy Mokoia Restaurant serves fine dining, Pacific Rim cuisine using fresh local ingredients.

Breakfast, high tea and lunch are also available. The Wai Ora Lakeside Spa Resort is only a 7-minute drive from the city center of Rotorua and is a short drive from Whakarewarewa Hot Springs and the Tikitere Hell’s Gate Thermal Pools.

Rooms Types
Deluxe Double or Twin Room room in Wai Ora Lakeside Spa Resort
Room Details
Deluxe Double or Twin Room
1 King bed 24.5mΒ² Type: Twin/Double
Internet facilities Bathtub Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Kitchenette Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Private Bathroom Extra long beds (> 6.5 ft) Walk-in closet Towels/Sheets (extra fee) Sauna Private pool Toaster iPad Game console Lake view Laptop Additional bathroom Entire unit wheelchair accessible Detached Adapted bath Roll-in shower Emergency cord in bathroom Rooftop pool Heated pool Bottle of water Game console - Wii U Childrens' cribs Shower cap Inner courtyard view Fire extinguisher Key access Privacy curtain Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Transfer shower

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Superior Suite room in Wai Ora Lakeside Spa Resort
Room Details
Superior Suite
1 King bed 49mΒ² Type: Suite
Internet facilities Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Iron Kitchenette Balcony Suit press Spa tub Radio Refrigerator Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Dishwasher Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Towels/Sheets (extra fee) Sauna Private pool Toaster Bidet iPad Game console Ocean view Lake view Mountain view Laptop Additional bathroom Entire unit wheelchair accessible Detached Private apartment in building Adapted bath Roll-in shower Walk-in shower Emergency cord in bathroom Infinity Pool Pool with a view Bottle of water Game console - Xbox One Inner courtyard view Fire extinguisher Key access Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources Complimentary afternoon snacks and drinks in the executive lounge Access to private pool Transfer shower

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Suite with Lake View room in Wai Ora Lakeside Spa Resort
Room Details
Suite with Lake View
1 King bed,1 Sofa bed 49mΒ² Type: Suite
Internet facilities Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Iron Kitchenette Balcony Suit press Spa tub Radio Refrigerator Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Dishwasher Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Towels/Sheets (extra fee) Sauna Private pool Toaster Bidet iPad Game console Game console - Xbox 360 Ocean view Lake view Mountain view Laptop Additional bathroom Upper floors accessible by stairs only Entire unit wheelchair accessible Detached Private apartment in building Sofa bed Adapted bath Roll-in shower Walk-in shower Emergency cord in bathroom Infinity Pool Pool with a view Bottle of water Game console - Xbox One Inner courtyard view Fire extinguisher Key access Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources Complimentary afternoon snacks and drinks in the executive lounge Access to private pool Transfer shower

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Guest Score and Reviews
7.5 /10

Good

1685 Reviews

Cleanliness
7.4
Facilities
8.2
Location
7.2
Service
8.2

Falesoa

solo traveller

10.0

Clean, great location, relaxed environment

Nothing to dislike really

February 2026

Carol

young couple

8.0

Lovely staff and nice lake views

Bit far out of town but that was our mistake.

February 2026

Services & Facilities

Most popular facilities
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Swimming Pool
Beachfront
Hot tub/Whirlpool
Free Parking
On-site parking
More Amenities
Accessibility
Facilities For Disabled Guests Available
Audible Alarm
Accessible Parking
Activities & Things to do
Light Therapy
Food & Drinks
Bar
Restaurant(s)
Snack Bar
Takeout Dining Services Available
Wine/champagne
General
Elevator
Non-smoking Property
Electronic Room Key
Private Check-in/check-out
Key Access
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Daily Disinfection
Physical/social Distancing Guidelines
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Kid-friendly Dining
Media & Technology
Free Wi-Fi
Outdoor Recreation
Garden
Sun Deck
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Outdoor Furniture
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Concierge Services
Massage Services
Designated Smoking Area
Invoices
Spa Services
Laundry Services
Picnic Area
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Open-air Bath
Beachfront
Hot Tub/Whirlpool
Outdoor Pool
Spa/sauna
Transportation
Free Parking
Shuttle Service (charges May Apply)
On-site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 10:00

Front Desk Hours: 24/7

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Free private parking is possible on site (reservation is not needed).

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for NZDΒ 60 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Wai Ora Lakeside Spa Resort FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Audible Alarm
Accessible Parking
Activities & Things to do
Light Therapy
Food & Drinks
Bar
Restaurant(s)
Snack Bar
Takeout Dining Services Available
Wine/champagne
General
Elevator
Non-smoking Property
Electronic Room Key
Private Check-in/check-out
Key Access
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Daily Disinfection
Physical/social Distancing Guidelines
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Kid-friendly Dining
Media & Technology
Free Wi-Fi
Outdoor Recreation
Garden
Sun Deck
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Outdoor Furniture
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Concierge Services
Massage Services
Designated Smoking Area
Invoices
Spa Services
Laundry Services
Picnic Area
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Open-air Bath
Beachfront
Hot Tub/Whirlpool
Outdoor Pool
Spa/sauna
Transportation
Free Parking
Shuttle Service (charges May Apply)
On-site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
7.5 /10

Good

1685 Reviews

Cleanliness
7.4
Facilities
8.2
Location
7.2
Service
8.2

Falesoa

solo traveller

10.0

Clean, great location, relaxed environment

Nothing to dislike really

February 2026

Carol

young couple

8.0

Lovely staff and nice lake views

Bit far out of town but that was our mistake.

February 2026

Jeff

group

7.0

Good location right by the lake. Really nice venue

Really nice resort but doesn’t appear to be maintained. Great shower but the rest of bathroom very tired and needs refresh. Pool area could also do with an upgrade, full of weeds, and sun loungers falling apart. Two out of three hot tubs and one of the two saunas didn’t work.

February 2026

Paul

young couple

8.0

This hotel has lovely lake views . And a nice swimming pool. The rooms were spacious and well equipped .

The restaurant is closed on Monday evening, and it is quite a way to drive to the town to eat . Also the spar bath wasn't working in the bathroom. And we didn't find out until we had filled it up .

February 2026

Emma

Couple

9.0

Clean, comfortable and quiet. Really enjoyed our dinner at the restaurant. Nice views of the lake. Was a nice spot to escape the children for a night!

February 2026

Linda

young couple

10.0

The location was perfect. Right on the lakeside with the possibility of swimming in the lake if you wanted to. The staff were kind and friendly.

There was nothing I didn’t like it was lovely.

February 2026

Beata

Couple

7.0

Really friendly staff and excellent chef - the food was great!. It is situated in a beautiful place!

The pools were dirty, pump and filter was not working. Furnitures outside were broken and dirty - it was a pity because the pool area is really very nice

February 2026

Nazia

young couple

10.0

The location was lovely and the Resort was a charm

February 2026

Craig

young couple

5.0

The bed was good

They advertise it as a resort,that’s false advertising

February 2026

Ash

young couple

4.0

The view , what little view we had . Bed was comfortable

The curtain rail was hanging off the wall, we were given one towel each, one ply toilet paper and only one full roll. The trout flies were disgusting and sky stopped working completely . The jug didn't close and didn't turn off which was dangerous. The lawns and gardens were well over grown and around the pool looked awful with all the weeds . Really disappointed and we paid good money per night.

February 2026

Brian

Couple

9.0

Room was spacious and comfortable. Staff were excellent and very helpful for any needs we had even when the A/C did not work. Pool was amazing and easy access to the lake.

Car required for shops.

February 2026

Russell

young couple

8.0

Easy of use and location

Leaving

February 2026

Giorgio

group

2.0

The room was spacious and clean,

Breakfast was absurd: the coffee machine was broken, and it didn't allow coffee, cappuccino, etc. Only low-quality, savory foods. No sweets. The restaurant was closed on Mondays (and therefore no breakfast). The bar (and only living room) was closed before 8:00 a.m. and after 9:00 p.m. We asked if we could play cards after 9:00 p.m. for two hours: we were refused. On the day of departure, reception opened at 8:25 a.m., complicating our journey to Auckland Airport.

February 2026

Marlies

young couple

6.0

Amy was very friendly . Food in restaurant was nice and tasty . Unfortunately we had very bad weather which means we couldn’t utilise the facilities

Hated the trout flies . Very compact room . There was some bolts sticking out of the concrete which was a trip hazard.

February 2026

Sports

young couple

1.0

Nothing worse service

Read my google views

February 2026

Carmel

young couple

5.0

The room was spacious and comfortable.

We booked a room with "an uninterrupted view of the lake." This suggests a balcony with nothing in between us and the lake except open space. The were 'glimpses' of the lake off to the left, but the view was of the pool and other guests balconies. The balcony was unusable as it was flooded due to rain and the drain was not working.

February 2026

Johnson

young couple

3.0

Car parking was easy.

The shower pressure was poor. The TV didn't work properly and the pool was out of working order.

February 2026

Kayla

young couple

7.0

Comfortable bed. Friendly and helpful staff. Close to the lake. Quiet.

The mould in the shower. You could clearly see the patches on ceiling where there use to be lights. Hardly any channels worked on the TV. Trout flies we were warned about and told to keep the doors shut then entered the room and they were already in the room.

February 2026

Barecouple48

young couple

7.0

Lakeside view. Large comfortable room.

Room wasn't ready at check-in so had to wait as needed to be cleaned, but the bar was opened for us and we were given a free drink each. The pool, which was one of the main reasons we booked the hotel, was not available due to maintenance.

February 2026

Moyra

Couple

10.0

Staff friendly and helpful, we asked to launder clothes and they did it for us. Breakfast ( extra) was plentiful and tasty. Bed comfortable and room was a good size. Menu available for evening meals which looked good also. Plenty of eateries further along the road if needed. Lovely lake views.

Proximity to Rotorua, you'd need a car. I heard some people calling an Uber. No microwave.

February 2026

Bowler

young couple

5.0

It was an overnight stopover, location was good

Arrived and delayed booking in, as other rooms were not ready, as no sheets were available. No cups or milk available in room Was advertised as Sky channel, and only one local TV channel available, extremely disappointing.. Place resembled Faulty Towers tv show, owner needs to lift their game, entire place needs maintenance. Staff doing well, within trying conditions..

February 2026

John

young couple

6.0

Service from staff

It was tired

February 2026

Nikita

young couple

7.0

The location was good and central.

The steam room didn’t work, the sauna didn’t work, the heated pool didn’t work and was dirty. Very basic accommodation, more like a motel than a resort.

March 2026

Parsons

group

7.0

Not to far from town

The property could do with some tlc

March 2026

Jenifer

Couple

8.0

We loved our room.

There was very little staffing. The few people that were working did many different jobs. No one seemed to know basic information about the area to guide us. We’ve never experienced anything like it. Somedays things were working other days not. The pools were closed. Hot tubs dirty. Grounds neglected. We had a medical emergency and couldn’t get an ambulance to come there. Also we were β€œlocked in”. No evening staffing. Long way out of town and tourist activities.

March 2026

Lesley

young couple

10.0

Spotless rooms. Pool available. Lakeside location access to long walks around the lake. Staff super accommodating. On site Restaurant excellent value for money and great food.

Just be aware of non biting trout flies.they can be a little irrirating when you leave the door open with a light on. The hotel gave good advice on combating these!

March 2026

Geoff

young couple

9.0

On the waterfront.

March 2026

Brooklyn

group

8.0

I liked the area, it was beautiful by the lake. The rooms were clean

In one of the rooms I booked, the shower head needs to replaced. It’s leaking from multiple places. In the second room I booked, the roof in the shower really needs to be cleaned and treated.

March 2026

Kanoie

young couple

7.0

The location

It was the filthiest shower I’ve ever come across. No doors on cabinet. Dangerous pipes coming up from cement. Trip hazard.

March 2026

Diana

young couple

5.0

Close to beach. Fixed any problems we had quickly

The rooms are not well maintained. Unfinished bits in the rooms, general lack of care to detail in room fixtures. Staff friendly makes up for a lot.

March 2026

Loren

young couple

6.0

Staff were friendly and helpful and room size is decent

The whole place has a run down feel. What once was nice is now tired and needing maintenance. Bathroom shower grout looks black in many places, room needs a repaint and sections of garden are just let go, not mown or weeded.

March 2026

Natalie

young couple

8.0

Terrific location, bed was so comfortable. Staff were very friendly and helpful. Food was amazing.

March 2026

Julie

young couple

2.0

Location near the lake. The bed was comfortable.

Run down and a bit shabby, we had to ask for towels there weren’t any in the room. The towels we got were thread bare and with holes in them. Next morning we find there’s no hot water so we couldn’t have a shower. They didn’t even offer an apology.

March 2026

Bayliss

young couple

1.0

Nothing at all

Room was wet bed was un sleep able asked for a refund didn't give money back

March 2026

Happydazz

solo traveller

10.0

Wonderful greeting upon arrival and throughout my short stay. Upgraded thanks to Booking.com and my points. The room was luxurious, clean,and quiet. The bed was medium soft and the room spacious.

Leaving!

March 2026

Ash7010

young couple

4.0

We recieved an upgrade as we didn't like the original room we had.

The owner and Asian man who was rude to his staff and us when we were being checked inn

March 2026

Robert

solo traveller

10.0

Excellent quiet location by the lake. Superb evening meal. Comfortable room

March 2026

Andrew

young couple

7.0

Great spot and staff very helpful

Place a little aged, but tidy

March 2026

Paardenpas

group

8.0

Rooms are lovely

One morning there was no breakfast - without any warning! My television wasn't working - so I wanted to call reception - but the phone wasn't working. I walked to reception (luckily still there) and they tried but could not fix. They offered me a room upstairs but that would involve packing my suitcases again and carrying them up the stairs. Spa jacuzzi was also not working well, after we did get it going, it didn't turn off.

March 2026

Carlos

young couple

10.0

Bedroom - very comfortable, simple but effective.

Would have been nice for breakfast option to be available on the Monday morning.

March 2026

Lila

young couple

9.0

Friendly and helpful staff. Beautiful meals at the the restaurant.

Bed was uncomfortable, but good for hubby.

March 2026

Noela

young couple

8.0

Clean and modern Well maintained

Smokers next door

April 2026

Val

young couple

8.0

Nice location and comfortable.

Lake flies!

April 2026

Navnil

with friends

7.0

Staff was so friendly

Room size

April 2026

Glenn

young couple

8.0

Breakfast and dinners were great. Layout of room was thoughtful.

A bit understaffed but it was start of their low season.

April 2026

Unique

family with young children

4.0

The best part was the entrance as that is the most well looked after place within the whole building

In all honesty we got the Temu version of the photos a lot of scam in grim in our room were missing parts to the Remote spa was dirty (I have called and advanced for it to be cleaned) I have all very disappointed with our stay

April 2026

Janine

solo traveller

10.0

Great staff, great value for money

April 2026

Olinto

young couple

6.0

The staff is overworked but are pleasant & helpful. The room was fine. Bed comfortable. No coffee provided in room. Hot tub was low in water. Lightning very poor in area. We would give this motel another try.

April 2026

Phoenix

solo traveller

10.0

Liked how comfortable, spacious our room was , loved the spa & pool as well will definitely be returning

April 2026

Roz

review category business travellers

7.0

location is great...rooms are nice

spa temperature needs to be hotter and covers smelly Had meal delivered to room and was not satisfactory

April 2026

Kristy

young couple

7.0

Great communication and support for rescheduling requests were very appreciated, check in staff were lovely and accomodating with requests and checkin. The shower had great pressure and was spacious but that’s probably about it with regard to the stay overall. Spacious room. Comfy bed. Had a private spa in our bathroom.

The pools weren’t hot pools as first thought. Room was average and could do with some TLC. Curtains were hard to open and close as the hooks on the rail were sticking. Car park is far from the room/ wings

April 2026

Alwyn

solo traveller

8.0

Nice and quiet. Magnificent meals. Great facilities

A little bit out of town if you are looking for nightlife

April 2026

Grace

young couple

10.0

Can't smell the sulfur from where you are staying. Really nice place to stay for a getaway out of town with peace and quiet.

Nothing, can't fault the property at all.

April 2026

Reweti

solo traveller

8.0

Stuff were great

Leaving lo

April 2026

Jennifer

solo traveller

10.0

Friendly staffs, great food at the restaurant, spa and massage was great and overall very nice place to stay.

April 2026

Wiki

young couple

7.0

I liked the location, our room and the restaurant.

The spa pool area really needs some work. The area needs cleaning. I remember this property having a large heated pool which was a huge feature.

April 2026

Peter

young couple

9.0

Very comfy bed. Nice and quiet location with lovely lakefront walks right outside. Free use of spa pool. Delicious breakfast. Solid furniture. Nice strong shower. It's a good location outside of the busiest part of town but a quick drive when you want to go there and the redwoods on the way.

April 2026

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