With a top-floor pool featuring glass walls and roof, Mercure Lisboa offers spacious accommodations, a 5 minute walk from Lisbon Zoo. It features free Wi-Fi access and provides child services. The air-conditioned rooms at Hotel Mercure Lisboa all feature large double-glazed windows and a sitting area.
They include a TV, radio and a private bathroom with bathtub. Guests can enjoy traditional specialties and some continental classics at the restaurant. The on-site lobby bar serves fresh drinks, renowned Portuguese wines and local spirits.
Popular nearby attractions include the Gulbenkian Museum, a 5 minute walk from the Mercure Lisboa Hotel. Sete Rios Metro Station is 330 yards away and has direct services to central Rossio Square. License Number(s): 323/RNET.
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8.0/10
V. good
383 Reviews
The reception was friendly and warm. Great atmosphere upon arrival and advice on nearby places to eat. I would highly recommend staying here.
Show All Reviews
Good to know
Check-in
from 14:00
Check-out
until 14:00
Pets Policy
Pets are not allowed
Getting around
Train Stations
Campolide Station0.6 km
Picoas Train Station1.9 km
Rooms Types
Room Details
Standard Double Room
1 Queen bed
23m²
Type: Double
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
Free toiletries
Microwave
Extra long beds (> 6.5 ft)
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Carbon monoxide detector
Access to private pool
Select dates to see prices
Standard Double Room
1 Queen bed
23m²
Has window
Type: Double
Room all facilities
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
Free toiletries
Microwave
Extra long beds (> 6.5 ft)
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Carbon monoxide detector
Access to private pool
Room Description:
This modern room is equipped with a work desk, a sofa and a coffee table. The room also includes free WiFi access, an LCD TV and minibar.
Room Details
Standard Twin Room
2 Twin bed
23.5m²
Type: Twin
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
Free toiletries
Microwave
Extra long beds (> 6.5 ft)
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Carbon monoxide detector
Access to private pool
Select dates to see prices
Standard Twin Room
2 Twin bed
23.5m²
Has window
Type: Twin
Room all facilities
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
Free toiletries
Microwave
Extra long beds (> 6.5 ft)
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Carbon monoxide detector
Access to private pool
Room Description:
This modern room is equipped with a work desk, a sofa and a coffee table. The room also includes free WiFi access, an LCD TV and minibar.
Room Details
Superior Double Room
1 Queen bed
23.5m²
Type: Double
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Books, DVDs or music for children
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Superior Double Room
1 Queen bed
23.5m²
Has window
Type: Double
Room all facilities
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Books, DVDs or music for children
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
Modern room with a work desk, a sofa and a coffee table with an espresso machine. There is also free WiFi access, an LCD TV and a minibar.
The private bathroom comes with bathrobes and slippers.
Room Details
Superior Twin Room
2 Twin bed
23.5m²
Type: Twin
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Books, DVDs or music for children
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Superior Twin Room
2 Twin bed
23.5m²
Has window
Type: Twin
Room all facilities
Shower
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Terrace
Private apartment in building
Books, DVDs or music for children
Baby safety gates
Adapted bath
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
Modern room with a work desk, a sofa and a coffee table with an espresso machine. There is also free WiFi access, an LCD TV and a minibar.
The private bathroom comes with bathrobes and slippers.
Guest Score and Reviews
8.0/10
V. good
383 Reviews
Cleanliness
8.4
Facilities
8.0
Location
8.2
Service
7.7
Felicity
Group Traveler
10.0
The reception was friendly and warm. Great atmosphere upon arrival and advice on nearby places to eat. I would highly recommend staying here.
July 2024
Jana
Business Traveler
9.0
The overall hotel is very good, there is a pool - if you go there in the middle of the day, the water will be very warm from the sun. The breakfast is quite good, you won't go hungry. Both the shopping center and the metro station can be reached by boat (7-10 min).
The hotel needs renovation, everything is clean but old. But despite that, I liked everything. My room had a very beautiful view from the window where a water aqueduct and a large monument of Jesus Christ could be seen.
July 2024
Services & Facilities
Most popular facilities
On-site accessible restaurants/lounges
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
More Amenities
Accessibility
On-site Accessible Restaurants/lounges
Facilities For Disabled Guests Available
Wheelchair Accessible
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
General
Accessible By Stairs
24-Hour Front Desk
Elevator
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Staff Trained In Safety Protocol
Languages spoken
English
French
German
Portuguese
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Window
Clothes Drying Rack
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Air Conditioning
Hair Dryer
Bathtub
Shower
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Massage Services
Designated Smoking Area
Invoices
Laundry Services
Desk/workspace Available
Swimming & Soaking
Indoor Pool
Outdoor Pool
Transportation
Parking Available (charges May Apply)
Parking Available
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 14:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible on site (reservation is not needed) and costs EUR 11 per day.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds.
Check-in begins at 14:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Amoreiras Towers, Museum Calouste Gulbenkian, Campolide, Praca de Espanha Metro, Aqueduct of the Free Waters, Center of Modern Art Calouste Gulbenkian Foundation, Calouste Gulbenkian museum, Gulbenkian Museum Museu Calouste Gulbenkian, Sao Sebastiao Metro, El Corte Ingles and others.
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Staff Trained In Safety Protocol
Languages spoken
English
French
German
Portuguese
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Window
Clothes Drying Rack
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Air Conditioning
Hair Dryer
Bathtub
Shower
Coffee/tea Maker
Heating
Mirror
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Mini Bar
Ironing Amenities
Telephone
Sofa
Blackout Curtains
Toiletries Provided
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Massage Services
Designated Smoking Area
Invoices
Laundry Services
Desk/workspace Available
Swimming & Soaking
Indoor Pool
Outdoor Pool
Transportation
Parking Available (charges May Apply)
Parking Available
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.0/10
V. good
383 Reviews
Cleanliness
8.4
Facilities
8.0
Location
8.2
Service
7.7
Felicity
Group Traveler
10.0
The reception was friendly and warm. Great atmosphere upon arrival and advice on nearby places to eat. I would highly recommend staying here.
July 2024
Jana
Business Traveler
9.0
The overall hotel is very good, there is a pool - if you go there in the middle of the day, the water will be very warm from the sun. The breakfast is quite good, you won't go hungry. Both the shopping center and the metro station can be reached by boat (7-10 min).
The hotel needs renovation, everything is clean but old. But despite that, I liked everything. My room had a very beautiful view from the window where a water aqueduct and a large monument of Jesus Christ could be seen.
July 2024
Magdalena
Family with young children
9.0
Big comfortable hotel, with nice spacious rooms, good service, very nice professional staff. Swimming pool on the roof, near the metro and train station.
nothing to complain about, one small thing power sockets in incoveniante places.
July 2024
Sergejs L.
Couple
9.0
Nice room with all the essentials. The rooftop pool is pretty small, but it was still nice to have an option to go for a swim. Breakfast was fine.
The hotel restaurant is not a good option for dinner, luckily there are a lot of other options around. The were no power sockets near the bed.
July 2024
Elspeth
Solo Traveler
8.0
Convenient
Great pool on roof
Dining room was a clinical & not welcoming downstairs
August 2024
Stacey
Family with young children
10.0
Location, staff, pool and rooms
Nothing was great
August 2024
Martins
Couple
10.0
Clean, nice location
Bathroom a bit old style, but clean
August 2024
Isabel
Solo Traveler
10.0
the nice view. the insulation. the pool. the staff. the coffee facilities in room. the shower gel is excellent.
the minibar price.
August 2024
Jeffrey
Couple
9.0
Friendly staff
Pillow too soft I
September 2024
Ruslan
Solo Traveler
10.0
Overall exceptionally great.
September 2024
Agniesza
Group Traveler
6.0
Location, close to metro
Air conditioning did not work in two rooms I was offered. For the amount I paid I should not be forced to change rooms several times. There was a bad smell coming from the bathroom in room 803- albo not repaired.
Simple breakfasts, no vegetables like tomatoes, cucumber, pepper, salad etc. Also no fish.
September 2024
Olga
Solo Traveler
1.0
Nothing !!!!
October 2024
Adriaan
Business Traveler
9.0
Nice room in a convenient location
Nothing
October 2024
Muhammad
Business Traveler
8.0
Location
Environment
Breakfast
Staff
Nothing
October 2024
Rebecca
Business Traveler
5.0
Breakfast quite good and staff very nice
Smell of drains in the room. Plug in the bath did not work. Towels not very good quality.
October 2024
Iris
Business Traveler
8.0
Breakfast was good. The smoking outside was disgusting and hit you as you stepped out.
October 2024
Mariano
Business Traveler
8.0
Good room, excellent bed, good breakfast
No gym
November 2024
Rob a. L.
Couple
8.0
It was very clean. Rooms were large. Hotel was very nice and located close to the subway. Overall it was a very nice hotel.
Did not find anything about this hotel I disliked.
November 2024
Prajwaljit S.
Couple
1.0
view from my window of the bridge
Very impolite staff didn’t like the way they treat guests and move over the pool timing are very bad you don’t get a chance to swim. Room service not available I have to go down all the way from 7th floor and collect my towels.
November 2024
Claire
Solo Traveler
8.0
I like the comfortable beds and mattresses, the breakfast, and the big tv :)
The curtains are worn out and seemed to be not washed. I have allergies to dust mites so I am very sensitive. Also, the room I was in can be slightly seen from the outside so I had to clip the curtain so as not to be seen at night. One of the sockets is not working but it´s a good thing I brought my own extension. There were no sockets near the bedside to charge one´s phone.
November 2024
Irina
Couple
10.0
Good price. The location was far from the center but close to the bus station for going to Porto. Breakfast was excellent.
November 2024
Mandy
Business Traveler
3.0
It was clean
It’s not even close to a 4 star rating.
November 2024
Yihua
Solo Traveler
8.0
Great location, clean room, friendly staff
Internet is slow, lift sometimes doesn’t work property, no bedside charging sockets, facilities could be a little bit on the old side
December 2024
Bruno
Solo Traveler
5.0
Location was okay.
Breakfast was clumsy, not very clean! Cheese tasted like something else that was on the same fridge.
December 2024
Joyce
Couple
10.0
The bed was comfortable and the shower was great!
I would have liked to have the means to make coffee in my room (tea bags were provided). My flight was early so I could not get breakfast which wasn't available until 7:30 am...so having a coffee would have been appreciated either in the room or in the lobby prior to 7:30 am.
December 2024
Gyula A.
Solo Traveler
9.0
Good location, close to airport and public transport. Clean, modern, and good size room with comfortable bed. Friendly staff.
A little off the city center, not too many dining options nearby.
December 2024
Maryanne
Solo Traveler
9.0
Great location, friendly staffs
It was all good
December 2024
Neo
Couple
9.0
The staff was great
Nothing
January 2025
Nefeli
Family with young children
1.0
They didn’t even provide slippers because we weren’t a premium room, which is ridiculous from a 4 star hotel. Additionally we had a few things stolen from our room such as new makeup products and an electric toothbrush and the manager came to our room blaming us because we were girls saying that we must have misplaced them. Cleaners are thieves and management covers up for them, saying they are new etc. Only good thing is the location but definitely wasn’t worth the money.
January 2025
Frank
Solo Traveler
9.0
The staff was wonderful. You got a sense they enjoy their work, which makes all the difference. I loved the layout and decor of the room, the comfy bed and the different lighting options. Great breakfast. There was a big TV with hundreds of channels in many languages (e.g. Portuguese, Spanish, German and English). I didn't check out the rooftop swimming pool. Maybe next time.
That their WiFi network was an open one. It didn't require a password. For a secure connection I needed to install a VPN app.
January 2025
laura
Group Traveler
10.0
Very kind staff
January 2025
Oktay
Group Traveler
6.0
Overall not a bad choice.
I expect 4* hotel must have sleepers.
January 2025
Gwendelien
Solo Traveler
8.0
Excellent hotel, very good location. Nice staff, nice room and pool was great. Water was warm and pool was covered during winter, which makes it comfortable.
Breakfast was bad and very poor for the money paid, it was expensive. Many things missing, just basic breakfast and not tasty at all. Better not to eat hotel breakfast and spend the money to eat outside at some other place instead.
February 2025
Pegah
Business Traveler
7.0
Location, breakfast
Cleanness, view of the rooms, time table of the pool
February 2025
L.
Business Traveler
9.0
Staff was really helpful & also the fact that Hotel is really environment-friendly.
N/A
February 2025
Wonmo
Couple
9.0
Clean and comfortable
When showering, water slipped underneath the glass door from the bathtub to the floor, which is actually pretty common in many hotels.
March 2025
Philippa
Couple
8.0
Friendly staff, good location for our trip, liked the pool!
No comfortable bar area, no gym
March 2025
Üzeyir
Solo Traveler
10.0
Cleanliness and friendly staff were super!
March 2025
Polly
Group Traveler
10.0
Location near travel hub. Proximity to eye clinic by taxi. Superbly attentive, polite and caring staff who sent to extra lengths to help one disabled lady and her friend. Excellent choice for breakfast, select choice of lunch and dinner meals, in-room facilities very good (no plastic here!), and room was on the quieter side. Weather was shocking (heavy rain and strong winds) but we were cosy indoors. Particular thanks due to the reception and catering staff.
Nothing to add here.
March 2025
Laura
Solo Traveler
8.0
Very comfortable and convenient for the bus station.the staff were friendly and helpful
April 2025
Caroline
Family with young children
10.0
Lovely hotel, pool nice, good handy location too
April 2025
Kelly
Couple
7.0
Able to get food on arrival at 2100hrs
April 2025
Paulo
Business Traveler
10.0
Como sempre correspondeu as expectativas
April 2025
Paul
Solo Traveler
9.0
Lovely room, good breakfast, friendly staff, nice swimming pool!
April 2025
Sayler-Brown
Solo Traveler
8.0
Close to where I needed to be, nice view of the aqueduct
April 2025
Shelley
Couple
10.0
Location, close to the bus terminal, metro and several good restaurants, and away from the hoards of tourist places closer to old town.
Can’t think of a thing!!
April 2025
Pam
Family with young children
6.0
Comfortable beds and clean rooms.
Pool ladders were scorching hot to hold and in a state of disrepair which made it difficult to enter or exit the pool. Also the air conditioning was insufficient in cooling the rooms to a comfortable temperature. We're were uncomfortable with the temperature specifically when sleeping.
April 2025
Anne
Solo Traveler
7.0
Straight forward for a short stay and having a pool was a bonus
The restaurant and bad area were dimly lit
April 2025
Giorgio
Solo Traveler
6.0
Nice staff, okay breakfast, clean
VERY noisy rooms. Poor noise isolation (could hear outside with cristal clarity despite being on the 8th floor). very Loud mini fridge, very loud ventilation.
May 2025
Benedicte
Couple
8.0
Clean room with all the necessary basics available.
Breakfast was very good.
Good value for money.
We also used the parking under the hotel, 11 euro per night.
Close to the metro.
Some of the staff were less friendly while others were very friendly.
May 2025
Pavlina
Solo Traveler
9.0
I stayed at the hotel for four nights. The entire staff was incredibly helpful and friendly throughout my stay. The room was big enough, and the bed was very comfortable. The Wi-Fi was reliable throughout the entire time. The breakfast was delicious. The hotel is not too far from the airport, which made the transfer for an early flight relatively easy.
It would be nice to have hand wash, shampoo, and conditioner available in small containers in the bathroom, but that's more of a nice-to-have than a must-have.
June 2025
Adelina
Solo Traveler
10.0
The room was clean , staff was friendly, the dinner was great for the value. The breakfast was awesome. The pool was amazing and clean plus the towels were huge!!!!
July 2025
Ruben
Couple
10.0
Professional staff, quick and friendly service at the front desk and at the bar. The pool! It was the best pool experience of all our stays throughout Europe! André the bartender, gave us great restaurant recommendations too!
No Jacuzzi, maybe in the future?
September 2025
MARY A.
Solo Traveler
3.0
Good accessibility to the Sete Rios bus station and Metro.
Breakfast was reasonably ok for the price.
No thermostat.
They do not provide creamer with the coffee items.
The cutlery and crockery at breakfast time was smelling, so I am a bit doubtful about what they do with dishwashing.
50% of staff were rude and unhelpful - at first I thought it was a language thing but then I realize it is not.
Pathetic toiletries in the name of being eco friendly. They can reduce the room rate if they are going to be so ecofriendly.
The location on the map is not correct and if you don't place the tag towards an opposing building it takes you to the wrong location.
October 2025
Kerry
Group Traveler
8.0
The staff was excellent.
there are few "hotel bonuses" not enough USB plugs, dinner Menu was very week with few options. Only 1 person working the coffee bar/restaurant. He did a good job with no assistance from anyone.
February 2026
Pamela
Couple
5.0
The restaurant staff, Diego was the highlight.
The building is very rib down, bathroom.cwilinf tiles are dorty, no outlets near the bed..
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