Valverde Sintra Palacio de Seteais - The Leading Hotels of the World
Rua Barbosa Do Bocage 8 | Sintra, 2710-517, PT
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of Sintra
Excellent room comfort & quality
Most popular facilities
Coffee shop
24-Hour Front Desk
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Valverde Sintra Palacio de Seteais - The Leading Hotels of the World - Sintra
Valverde Sintra Palácio de Seteais - The Leading Hotels of the World is an elegant 5-star hotel set in the mountainside of Sintra with privileged views of the Moorish Castle and Pena Palace. It features a swimming pool. The richly decorated rooms at the Valverde Sintra Palácio de Seteais - The Leading Hotels of the World come with air conditioning, a mini-bar and satellite TV.
Each features in-room internet access, private Nespresso machine and a rain shower in the bathroom. Many offer views across the Sintra Cascais Natural Park. The Restaurant Seteais serves a fusion of Portuguese and International cuisine in a stylish and refined setting where guests may dine in one of the palace's ballroom bringing together stylish flavors and an beautiful scenario for an unforgettable night.
Guests can relax on the pool-side sun terrace. Valverde Sintra Palácio de Seteais - The Leading Hotels of the World also offers an ideal location for hiking, with the National Park and Moorish Palace both within walking distance. Valverde Sintra Palácio de Seteais - The Leading Hotels of the World can arrange a variety of local tours, including sailing, golfing and wine-tasting.
The hotel is located 22 mi from Lisbon Airport. Free private parking is available on site. License Number(s): 360.
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9.0/10
Superb
198 Reviews
I really enjoy this palace hotel. Great location. Service is extraordinary
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are not allowed
Getting around
Rooms Types
Room Details
Deluxe Garden
1 Queen bed
33m²
Type: Double
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Select dates to see prices
Deluxe Garden
1 Queen bed
33m²
Has window
Type: Double
Room all facilities
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Room Description:
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as garden views. The unit offers 1 bed.
Room Details
Deluxe Double Room with Pool View
1 Queen bed
29m²
Type: Double
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Detached
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Select dates to see prices
Deluxe Double Room with Pool View
1 Queen bed
29m²
Has window
Type: Double
Room all facilities
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Detached
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Room Description:
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as garden views. The unit offers 1 bed.
Room Details
Deluxe Room with Valley View
1 Queen bed
34m²
Type: Double
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Select dates to see prices
Deluxe Room with Valley View
1 Queen bed
34m²
Has window
Type: Double
Room all facilities
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Room Description:
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as garden views. The unit offers 1 bed.
Room Details
King Room
1 King bed
34m²
Type: Double
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Select dates to see prices
King Room
1 King bed
34m²
Has window
Type: Double
Room all facilities
Shower
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Toaster
Game console - Xbox 360
Additional bathroom
Terrace
Entire unit wheelchair accessible
Books, DVDs or music for children
Adapted bath
Roll-in shower
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Complimentary access to conference room/business areas
Room Description:
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as garden views. The unit offers 1 bed.
Guest Score and Reviews
9.0/10
Superb
198 Reviews
Cleanliness
8.7
Facilities
9.8
Location
8.4
Service
9.3
Hui
Family with young children
9.0
I really enjoy this palace hotel. Great location. Service is extraordinary
December 2023
Craig
Family with young children
10.0
Service was outstanding
December 2023
Services & Facilities
Most popular facilities
Coffee shop
24-Hour Front Desk
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Family Rooms
Swimming Pool
Free Parking
More Amenities
Accessibility
Audible Alarm
Accessible Parking
Activities & Things to do
Live Entertainment
Cooking Class
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Restaurant (special Diets Available)
Snack Bar
Themed Dinner Nights
Wine/champagne
Fruits
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Private Check-in/check-out
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Professional Cleaning Services
Kid Friendly
Babysitting/Child Services
Kid-friendly Dining
Media & Technology
Mobile App For Room Service
Free Wi-Fi
Outdoor Recreation
Garden
Golf Course
Hiking
Cycling
Bike Tours
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Concierge Services
Massage Services
Spa Services
Laundry Services
Tour Services
Picnic Area
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Pool With View
Outdoor Pool
Transportation
Free Parking
Shuttle Service (charges May Apply)
On-site Parking
Off-Site Parking
Airport Shuttle (charges May Apply)
Car Rental Available
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for € 0 per person per night when using an available cot.
Children up to and including 12 years old stay for € 0 per person per night when using an available extra bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Valverde Sintra Palacio De Seteais - The Leading Hotels Of The World FAQs
Check-in begins at 15:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Quinta da Regaleira, Palacio Nacional de Sintra, Moors Castle Castelo dos Mouros, National Palace of Pena Palacio Nacional da Pena, Toy Museum Museu do Brinquedo, Penha Longa, Congress and Cultural Center Olga Cadaval Sintra, Cultural Center Olga Cadaval, Museum of Modern Art Museu de Arte Moderna, American International School of Lisbon and others.
The Hotel offers Outdoor pool, Free Parking, On-site parking.
Yes, Free Parking facility available on-site.
Yes, guests have enjoy Outdoor pool .
Yes, hotel offers Meeting/Banquet Facilities, Fax/photocopying.
Valverde Sintra Palacio de Seteais - The Leading Hotels of the World
Featured (3)
Exterior (1)
Rooms (4)
Dining (2)
Public Areas (1)
Other (5)
All Amenities
Accessibility
Audible Alarm
Accessible Parking
Activities & Things to do
Live Entertainment
Cooking Class
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Restaurant (special Diets Available)
Snack Bar
Themed Dinner Nights
Wine/champagne
Fruits
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Private Check-in/check-out
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Professional Cleaning Services
Kid Friendly
Babysitting/Child Services
Kid-friendly Dining
Media & Technology
Mobile App For Room Service
Free Wi-Fi
Outdoor Recreation
Garden
Golf Course
Hiking
Cycling
Bike Tours
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Concierge Services
Massage Services
Spa Services
Laundry Services
Tour Services
Picnic Area
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Pool With View
Outdoor Pool
Transportation
Free Parking
Shuttle Service (charges May Apply)
On-site Parking
Off-Site Parking
Airport Shuttle (charges May Apply)
Car Rental Available
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
9.0/10
Superb
198 Reviews
Cleanliness
8.7
Facilities
9.8
Location
8.4
Service
9.3
Hui
Family with young children
9.0
I really enjoy this palace hotel. Great location. Service is extraordinary
December 2023
Craig
Family with young children
10.0
Service was outstanding
December 2023
Cynthia
Couple
7.0
The breakfast was lovely
The coffee took a while to get
A great variety and selection of foods presented beautifully
the beds and linens were super comfortable
the bath fixtures were top notch
We had requested a queen bed but they took us to a double bed in a small room with a small wooden chair. We had to pay more to get a larger bed with an armchair in a regular size room
the staff is more focused on their Procedures rather than the guest
the front desk or concierges were not very helpful as far as options to get back from town or tours to take or special tours to take
or taxi from the airport was great
the taxi back to Lisboa was dirty......we were unable to get back into the hotel after walking in the garden by the pool and park area
the staff was not helpful to open a door because they were focused on a future wedding
December 2023
Leisure t.
Couple
10.0
Extremely elegant and comfortable. The location is stunning and peaceful. Perfect to disconnect, recharge and feel grounded.
Restaurant staff could be more efficient but provided an excellent experience nonetheless.
January 2024
Piera
Solo Traveler
9.0
I didn’t have breakfast.
It’s noisy between rooms.
I prefer windows that stay open. For fresh air.
The hot water takes a long time to get hot.
The bathroom sink was plugged when I got here and when it filled up, hairs from the last person who was here came up!
February 2024
Sue
Couple
10.0
The staff was very helpful and friendly
March 2024
Jorge
Family with young children
10.0
They were very accommodating
Nothing
March 2024
bari
Solo Traveler
9.0
The property is gorgeous! The rooms could use more updating. Was not impressed at all with the somm. Lovely staff otherwise.
The sommelier. The room could use updating.
March 2024
Fraser
Couple
10.0
The location is fabulous, the Palace is full with history. Very comfortable room, nr 7. The staff from reception, restaurant, housekeeping and management were exceptional. Very friendly, helpful and did everything to make our stay as good as possible. The restaurant served excellent food. Very comfortable bed.
Going home!
March 2024
Chenhao
Couple
6.0
Great service from the staff, location is excellent and views from the terrace of the room were amazing. Very comfy bed.
Hotel is being renovated due to change in management, but was not told beforehand. But even then, the room itself needs major improvement - carpets to room needed changing, walls need a repaint, terrace needs a power wash, safe didn’t work, sink plunger didn’t work etc.
April 2024
William
Couple
10.0
We had a few issues with the room. Management quickly resolved them and compensated us, along with a bottle of wine, and a cheese platter.
All staff were very professional and friendly.
The restaurant had impeccable service and excellent food.
The room needed an update
April 2024
Vincent
Couple
9.0
Beds - unbelievably comfortable. Staff were incredible and location was excellent.
Shame about the pool malfunction and could not roam some of the grounds.
April 2024
Valentina
Family with young children
9.0
Fantastic location walking distance from main attractions, beautiful well kept palace, clean, outside garden very nice, great friendly staff, fantastic breakfast and great dinner, very nice vibe in the place. Fantastic for family with young kids like ours.
One evening palace ran out of hot water, other than that everything was great
April 2024
Deborah
Couple
8.0
The palace was beautiful. A once in a lifetime trip. We enjoyed being able to see the sites nearby. The museum in Sentra is wonderful.
It was a very hard place to find. There is no signage in front, and if you pass it, there is no way to turn back. It was listed as having an elevator, but our room was in a section without one.
April 2024
Ingrid
Couple
6.0
The staff were very attentive and the location was good. The breakfast area was nice.
We were slightly disappointed in the hotel. It needs a lot of refurbishment most of the pictures advertising it were no long applicable, some were three years out of date, the gardens, pool area and tennis courts were in a state of disrepair which was not obvious on the photos all taken some years back. Its a lovely building that needs a lot of work done to it. I would not say it is a five star hotel. Also air conditioning didnt work in our room, we were given a fan.
May 2024
Martina
Couple
9.0
The hotel, an old palacio, was gorgeous, in lovely grounds. The rooms were decorated with frescoes and old furniture matching the style of the palace. The staff were very friendly and helpful. The included buffet breakfast had many great options to chose from (or have it all!). The tasting menu dinner was delicious and an evening drink on the terrace watching the sun go down was beautiful. There is a path opposite the hotel that shortcuts the hill walk up to Pena Palace or Moorish Castle. It is fairly rough but fine for those who are steady on their feet. Not far from Regaleira palace and Sintra town either.
Probably being fussy here but the furniture is not as comfortable as modern furniture! Looks beautiful but not so functional. It would be difficult to use the room as a place to work.
May 2024
Rhonda
Couple
9.0
Location, historic and elegant. Staff was wonderful, beds were comfortable.
First night had to move rooms, after unpacking due to faulty air-conditioner. Last night had no hot water- NONE. WAs so looking forward to bath after long day sightseeing…. One night stay was comped, but you cant get the lack of comfort, back. We were there early in season… so maybe they hadn’t worked out the kinks.
May 2024
Aiesha
Couple
10.0
The food and service were amazing. Also, having available dinning options throughout the day was great.
May 2024
Ilan
Family with young children
10.0
Wonderful hotel, excellent location, amazing service, we loved it and will come back again. highly recommend
June 2024
Jayne
Group Traveler
10.0
Stunning place to stay in a stunning location. Staff were amazing without exception. Room facilities were excellent.
On a one way street so to drive to the village you had to drive an additional 20 minute journey and drive on very narrow and winding roads. It only took 10 minutes to walk!
June 2024
Hussam
Couple
10.0
Oh god , the beat place ever
June 2024
Charles
Couple
10.0
Stunning hotel with magic views and great food and service.
Liked everything.
June 2024
Lachlan
Couple
7.0
Our room was extremely hot with minimum air-conditioning. The location and building are stunning however the hotel staff could be better.
July 2024
Amanda
Couple
5.0
Bfast fine.
Location great
Hotel was in much need of a refresh. No handle on toilet, sink blocked
We booked a balcony room. There were just 2 fold up chairs out there.
July 2024
Alexandra
Solo Traveler
8.0
The staff was beyond amazing. They treat you so well. Definitely 5 star staff. Levi at the front desk was amazing. Jose the head of the restaurant was impeccable. Fabulous dinner. I recommend going for dinner and staying in Sintra instead.
I unfortunately went during a very busy season. Wayyyy to many tourists for my personal taste. I went for a quiet getaway and got anything but. Was the night of a loud wedding. As soon as I settled to relax by the pool..sound check for their DJ. The room didn’t look like anything in the promotional photos. Was a bit shabby for 440$ a night. Do not go in July and do not get a garden facing room unless you want to be in all the tourists’ photos and hear all the delivery trucks idling in the morning. It seemed a bit loud for a palace with solid walls. The walk to Sintra was a nightmare. Just way too many people. I was told to come in October. And the bed was a bit lumpy for a “luxury hotel”.
July 2024
Stefan
Couple
8.0
Very central location in Sintra, quite, great view, historic building, very good and nice service, good bistro and restaurant, excellent breakfast.
We were wondering how to describe the experience in the hotel best, and we came to the following conclusion: A typical french "chateaux" type of hotel, with excellent service and restaurant.
Typical french "chateaux" refers to suboptimal 5-star experience, the location and rooms are in an OKish state, but not good or perfect: No shower at the pool, shower in the room is worse than 4 star hotel, walls under renovation, garden somehow dry (?), .... So we did not got 5-star rooms, but then the price was OK for that.
August 2024
Dr
Couple
6.0
Need serious renovation
Room does not fit the category of a 5* hotel
August 2024
Gwen
Couple
8.0
The property is at the top of the mountain! The views are simply spectacular! The food was outstanding and the staff are lovely. The pool is relaxing, the grounds were being updated, but this did not reduce the allure. Even though they are in the midst of updating, which one really needs to appreciate…,if you are going to Sintra, give this place a chance.
Room 24 is so wonderful. The view out the side window… ?
The road to get there is riddled with traffic, frequent one ways, and a little frustration. Totally worth all that.
August 2024
Areej
Couple
10.0
The best staff I’ve ever encountered in a hotel! Everyone was nothing but wonderful. The palace was absolutely gorgeous and authentic.
I would stay there for sure next time I’m in Sinatra. Highly recommend
Nothing!!
August 2024
Andrew
Couple
10.0
The hotel was magnificent. The staff were first class and efficient.
Nothing.
August 2024
Kevin
Couple
10.0
The property is extraordinary. Lush gardens, historic decor, and breathtaking views.
September 2024
Tanya
Couple
10.0
What’s not to like about wandering up the wide drive of a palace and knowing you have bed for the night? From the hand-painted walls and ceilings to the serene swimming pool that offers a glimpse of the sea, there is just so much here to love. The staff is extremely welcoming, kind and funny. It was divinely quiet and so very comfortable.
Can’t think of a thing.
September 2024
Simon
Couple
10.0
Beautiful public spaces. Wonderful staff. Outstanding breakfast. Walking distance into Sintra (assuming you are in reasonable shape).
Only issue is that it is hard to get to if you are driving and the one way system means you need to build in extra time to your trip planning.
November 2024
Silvia
Family with young children
7.0
Localization, building
Ancient , history, view
November 2024
Overbey
Family with young children
10.0
The property was historical, beautiful, and unique with a great view. The location was amazing.
November 2024
Catherine
Couple
10.0
The palace is stunning. The staff treated us like royalty. We are so near everything g by short walking. The room is so large with large wi does and service. Port wine and dessert served to our room. We will be back
Nothing
January 2025
Brflyer
Couple
10.0
Amazing and unique place with very comfortable rooms and unbeatable service. I enjoyed specially the sumptuous breakfast and the delicious dinner which I had twice during my three-night stay. Easy walk to the city centre.
January 2025
Timothy
Couple
10.0
Absolutely perfect stay. Everything is beautiful, luxurious, and friendly. The restaurant is fantastic and so reasonable for the quality of the food and service. Staff is impeccable. Will definitely return.
February 2025
Mimi
Couple
10.0
Beautiful estate
Close to the very unique and beautiful Sintra
The royal atmosphere
February 2025
Luciana
Couple
8.0
Stunning palace and views, beautiful building, especially the upstairs dining room (very memorable). Grand rooms with comfortable bed and linens. Spa was wonderful. Staff was very friendly, responsive, accommodating and helpful. Especially the breakfast staff!
Bed frame was a bit small and furniture was overall not very comfortable. We were underwhelmed by dinner. Cannot temperature regulate the air conditioning/heating system in the room. We woke up to 3 very large spiders on our last day (we were on the ground floor).
February 2025
Laurie
Couple
10.0
Staff went above and beyond
February 2025
Lynleigh
Couple
10.0
The staff were joyful and fun and full of mischief! Just how I like it! The beds were comfy and the dining hall was magical! The location was perfect - close to everything but whispering quiet!
The fact that we only stayed for one night ?
February 2025
John
Couple
10.0
Exceptional staff, beautiful facility and location. Restaurant was also terrific.
February 2025
Opi
Business Traveler
10.0
The service
Nothing
March 2025
Malia
Couple
9.0
The breakfast was 10/10. Huge buffet with everything you could want, plus a menu for specialty items. The french toast was the best I have ever had! The staff was fantastic as well.
The bellman did a great job unpacking and packing our luggage into our car and offering excellent suggestions for our itinerary, but oddly (to me) stopped short of opening the car door for me (a female). He hovered around and was shocked when my guy finally came out of the hotel and around the car to open my car door for me - "oh, what a gentleman!". I guess my guy just spoils me. Lucky me. lol
March 2025
Ralph
Group Traveler
8.0
The hotel itself is magical! It was nested in a beautiful garden full of trees and birds. The pool is beautiful and heated, perfect for a dip if it gets too hot.
The staff were not the friendliest. At breakfast, we were surprised that we were not allowed to order any bottles of water. I had to take my medicine which I needed to dissolve in a bottle of water, and even after I explained multiple times, they were very adamant on only giving me a cup of water. Not sure what their issue is with the bottles of water, maybe they wanted us to purchase the bottles from the room service? The hotel is at the upper price bracket, so water bottles shouldn't be a point of contention.
April 2025
Brenda
Couple
10.0
The property was historically beautiful, full of wonderful ambiance! It was also in a perfect location to enjoy the area. The service was impeccable! Wonderful staff!
We loved everything
April 2025
Lawrence
Couple
10.0
We felt truly spoilt when we’re welcomed by the front staff with typical Lisbon drinks and snacks. We hadn’t booked some tickets to the palaces and the concierge (sorry I forgot your name) promptly booked them and our restaurant for lunch. He provided us with information about sintra and gave us a tour of the hotel. We spotted their white peacock on their property. Gorgeous Breakfast and our sunny room with a view was wonderful. The staff was exceptional. Perfect location for visiting sintra Thank you for taking care of us.
April 2025
Doron
Couple
10.0
An amazing palace renovated and turned into a hotel.
None. Perfect
April 2025
Sandra
Couple
10.0
Beautiful property, situated in close proximity to main area of Sintra.
Staff very accommodating
May 2025
Joseph
Couple
10.0
We had an amazing stay in this beautiful palace. The architecture, gardens, and staff were exceptional.
Nothing to not like
May 2025
Eyal R.
Couple
10.0
It's a palace. REALY!
All was very good
June 2025
James
Couple
8.0
The grounds
The air conditioning in the room was not able to keep the room cool enough
June 2025
taylor
Solo Traveler
10.0
Not only friendly and helpful, staff was patient and smart. Inviting me as a guest to the ballet on the London Ballet on the lawn resurrected my vacation.
Easier access to and service at the cafe restaurant.
July 2025
Hendrik
Couple
4.0
Location is amazing, palace very beautiful, great views, good internet, good shower/bath.
Very very nice breakfast with lovely breakfast staff.
Nice fast internet.
Staff were not organised at all. We had to call reception multiple times and go there multiple times to try and book massages as they never returned our calls or queries.
Biggest issue - the hotel does NOT have air conditioning in the rooms. It was 25 degrees Celsius in the room when we arrived, we called reception when it became clear the room control was heating and circulation only, no cooling, but reception did not return our call. Upon calling again we were told maintenance would come next day, so we asked to change room. They didn't have another room with AC, but they did move us to a different room that was a bit fresher and was acceptable for the stay. Absolutely horrendous considering it's supposed to be a luxury 5 star palace hotel.
August 2025
Mark
Couple
10.0
Simply majestic. Beautiful hotel. Perfect location. Adds to the splendor of Sintra.
August 2025
Kristen
Couple
8.0
Beautiful regal location, nice breakfast
Not in the best area, have to go around mountain to leave
September 2025
Mary
Solo Traveler
10.0
From the moment I walked into the breakfast room, I was awed by the beauty of the layout and the fresh beautiful fruits. The staff, from the time I first arrived until I left, were so amazing and I felt like they were dear friends. The views from the property were the best. I’ve had Sintra on my bucket list for 20 years and it did not disappoint.
I hated to have to leave…
October 2025
Halyna
Couple
9.0
Beautiful, historic place. Exceptionally clean. Great down pillows! Fabulous staff - very friendly and very helpful. Excellent breakfast! Beautiful grounds, great views!
The room would have been perfect if it had two lounge chairs by the table at foot of the bed.
October 2025
Nicole
Couple
8.0
Staff were very attentive and the breakfast Buffet was beautifully set out.
Our room was a little noisy with the terrace and rest room below
November 2025
Yarina
Group Traveler
10.0
Excellent staff
November 2025
Sigal
Couple
10.0
It’s so beautiful. The staff were kind and attentive. There was a lovely piano player, stefano, on Christmas Eve. He sang and played our favorite songs which felt festive and welcoming. The bed was super comfortable. The view was amazing. Breakfast was a very rich spread.
Everything was great. Real five star service
December 2025
Patricia
Couple
10.0
It felt magical. Very well maintained, cleand and with all details proper to a Palace. We were treated like royalty.
It’s just a recommendation: to add full body mirrors in the room.
January 2026
Keith
Couple
10.0
The level of service was beyond 5 stars. They were there for everything.
January 2026
Sara
Family with young children
8.0
Beautiful property. So elegant. Very old Palace.
No gym. Slow service to get a drink, pool service was practically non existent when the pool was busy. We would walk up to the restaurant to buy drinks, there was no one in the restaurant, we were surprised staff wasn’t down at the pool serving guest.
January 2026
Sandy0707
Family with young children
7.0
Beautiful hotel set in a restored palace.
Was shocked to observe that the waiters had a sense of arrogance and were treating guests with disdain. Would expect them to be trained to respect customer needs and be more service oriented.
January 2026
Uri
Solo Traveler
8.0
Fantastic warm hospitality. Breakfast was delicious
The mattress was too soft; we woke up with back pain.
Other than that, everything was wonderful.
February 2026
Oren
Couple
10.0
Such an amazing piece like in a movie
May 2026
Lynne
Group Traveler
10.0
Beautiful location; friendly and attentive staff
They need to tell guests, when driving on their own, how to get down the street that is blockef
May 2026
Lorenzo
Couple
10.0
Beautiful place with an awesome staff that genuinely treats you better than probably any hotel I have ever been to.
May 2026
Mikael
Solo Traveler
6.0
Location
History
Restaurant
Gardens poorly maintained
Comforter dirty with huge yellow stain ?
Fan in disrepair.
Fan needed due to air conditioning not cooling down from 25 degrees.
Called for assistance but that person was unable to fix the problem.
May 2026
PETRUKHINA
Couple
8.0
In general, everything is good. Staff in the restaurant is very nice, the general manager of the restaurant is very attentive
But you don’t feel like home
June 2026
unknown
Couple
10.0
Everything. From the moment you're welcomed until you leave, they treat you wonderfully.
July 2026
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