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Best Western Plough and Harrow Hotel

135 Hagley Road | Birmingham, B16 8LS, UK
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Best Western Plough and Harrow Hotel - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of Birmingham
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Shared lounge/TV area
Free Wi-Fi
Room Service
Family Rooms

Best Western Plough and Harrow Hotel - Birmingham

Set within its own grounds just one mile from Birmingham city center, the Best Western Plow & Harrow Hotel combines Victorian character with modern comfort in a convenient location for both business and leisure travelers. The hotel's striking red-brick Victorian architecture, lawns, gardens and outdoor terrace create a relaxing setting just minutes from the city center. The Edgbaston Village tram stop is only 656 feet away, providing easy access to Birmingham's key attractions, business districts and transport hubs.

Each spacious bedroom with attached bathroom features complimentary Wi-Fi, a flat-screen TV, tea and coffee-making facilities, a work desk and comfortable furnishings. Selected rooms enjoy views over the hotel's grounds. Guests can enjoy a hearty breakfast each morning featuring locally sourced and regional produce.

Evening meals are served from 5:30pm to 8:30pm, Monday to Thursday, while the lounge bar and outdoor terrace provide an ideal place to relax with a drink during warmer weather. The hotel is less than a mile from the International Convention Center (ICC), Utilita Arena Birmingham and Broad Street, while the Bullring shopping center and Birmingham New Street Station are just a short drive away. On-site parking is available for a charge of ยฃ15 per night.

Whether visiting Birmingham for business, sightseeing or a city break, the Best Western Plow & Harrow Hotel offers a welcoming stay in elegant Victorian surroundings with excellent city center connections.

Rooms Types
Superior Double Room with Double Bed - Non-Smoking room in Best Western Plough and Harrow Hotel
Room Details
Superior Double Room with Double Bed - Non-Smoking
1 Full bed 36mยฒ Type: Twin/Double
Internet facilities Bathtub Pay-per-view channels Telephone Fax Wake-up service/Alarm clock Hot tub Kitchenette Refrigerator Shared bathroom Sitting area DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Stovetop Toaster Game console - PS3 Additional bathroom Adapted bath Roll-in shower Pool with a view Bottle of water Smoke Alarm Fire extinguisher Open-air bath Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access

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Deluxe Double Room - Non-Smoking room in Best Western Plough and Harrow Hotel
Room Details
Deluxe Double Room - Non-Smoking
1 Full bed 36mยฒ Type: Twin/Double
Internet facilities Bathtub Pay-per-view channels Telephone Fax Wake-up service/Alarm clock Hot tub Kitchenette Refrigerator Shared bathroom Sitting area DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Stovetop Toaster Game console - PS3 Additional bathroom Adapted bath Roll-in shower Pool with a view Bottle of water Smoke Alarm Fire extinguisher Privacy curtain Open-air bath Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access

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Family Room with sofa bed room in Best Western Plough and Harrow Hotel
Room Details
Family Room with sofa bed
1 Full bed 40mยฒ Type: Quadruple
Internet facilities Bathtub Safe Telephone Fax Wake-up service/Alarm clock Hot tub Kitchenette Refrigerator Shared bathroom Sitting area DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Toaster Bidet Game console - Xbox 360 Game console - PS3 Additional bathroom Adapted bath Roll-in shower Pool with a view Bottle of water Game console - Xbox One Fire extinguisher Privacy curtain Open-air bath Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access

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Standard Double Room with Two Single Beds - Non-Smoking room in Best Western Plough and Harrow Hotel
Room Details
Standard Double Room with Two Single Beds - Non-Smoking
2 Twin bed 36mยฒ Type: Twin/Double
Internet facilities Bathtub Safe Telephone Fax Wake-up service/Alarm clock Hot tub Kitchenette Refrigerator Shared bathroom Sitting area DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Toaster Game console - PS3 Additional bathroom Adapted bath Roll-in shower Pool with a view Bottle of water Fire extinguisher Privacy curtain Open-air bath Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access

Select dates to see prices

Guest Score and Reviews
7.5 /10

Good

1152 Reviews

Cleanliness
7.5
Facilities
7.5
Location
8.2
Service
7.1

Mandy

family with young children

8.0

Great room and large bath

Needs decorating and updating. Room smelled smokey when we walked in.

December 2025

Sean

family with young children

9.0

In general it was outstanding. Very nice place

December 2025

Services & Facilities

Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Shared lounge/TV area
Free Wi-Fi
Room Service
Family Rooms
On-site parking
Business Center
More Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Toilet
Audible Alarm
Wheelchair Accessible
Auditory Guidance
Accessible Parking
Activities & Things to do
Live Entertainment
Food & Drinks
Bar
Food Delivery
Restaurant (special Diets Available)
Takeout Dining Services Available
Wine/champagne
Fruits
Happy Hour
General
24-Hour Front Desk
Non-smoking Property
Electronic Room Key
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Kid-friendly Dining
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Garden
Golf Course
Room Amenities
Room Service
Safety Deposit Box
Trouser Press
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Designated Smoking Area
Invoices
Laundry Services
Tour Services
Picnic Area
Transportation
Parking Available (charges May Apply)
On-site Parking
Health Services
First Aid Kit Available
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: before 11:00

Front Desk Hours: 24/7

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 12 years old stay for free when using an existing bed. Children up to and including 12 years old stay for free when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Property Surroundings

135 Hagley Road | Birmingham, B16 8LS, UK

Best Western Plough And Harrow Hotel FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Toilet
Audible Alarm
Wheelchair Accessible
Auditory Guidance
Accessible Parking
Activities & Things to do
Live Entertainment
Food & Drinks
Bar
Food Delivery
Restaurant (special Diets Available)
Takeout Dining Services Available
Wine/champagne
Fruits
Happy Hour
General
24-Hour Front Desk
Non-smoking Property
Electronic Room Key
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Kid-friendly Dining
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Garden
Golf Course
Room Amenities
Room Service
Safety Deposit Box
Trouser Press
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Designated Smoking Area
Invoices
Laundry Services
Tour Services
Picnic Area
Transportation
Parking Available (charges May Apply)
On-site Parking
Health Services
First Aid Kit Available
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
7.5 /10

Good

1152 Reviews

Cleanliness
7.5
Facilities
7.5
Location
8.2
Service
7.1

Mandy

family with young children

8.0

Great room and large bath

Needs decorating and updating. Room smelled smokey when we walked in.

December 2025

Sean

family with young children

9.0

In general it was outstanding. Very nice place

December 2025

Danilo

young couple

2.0

Good location, close to public transport. Car park is paid, but hassle free. Once moved to a new room, this is was more comfortable.

I suffered a fraud attempt which included my booking number, full name and date of booking. Original room we were placed at had no heating and was very very cold. We were placed in a more comfortable room with functional heating. As we went out the morning to explore the city, all our things were moved to the reception without our consent or an attempt of contact. We clearly left a โ€œdo not disturbโ€ sign on the door and had another night left in our booking. As we made our way back to the hotel to get ready for a night out all our things were in the reception and had been dealt with. One souvenir we bought during our stay in Birmingham is missing. Needless to say I do not recommend the hotel and shall not be booking it on future visits to Birmingham.

December 2025

Rheinberg

Solo Traveler

10.0

I was upgraded to a very good suite which was a welcome bonus. The food and service were excellent

December 2025

Philomena

young couple

5.0

Location although our room was next main road and very noisy

Heating not working and radiator buzzed all night Staff in the morning were very helpful in reception. Evening staff a bit grumpy

December 2025

Caroline

family with young children

7.0

Friendly staff and a good breakfast

Dated and rather run down. There was no atmosphere despite it being only 10 days until Christmas.

December 2025

De

young couple

10.0

Every thing was good, however we were charged ยฃ15 for car parking as we booked through you and would not be charged this if we booked direct. This was not mentioned on your website so I will not be booking this hotel through you again

See comment above

December 2025

sara

Family with young children

7.0

We enjoyed our stay. Staff lovely . Nice large room plenty of storage space . Great bar/lounge area . Warm ,cozy and welcoming . Very clean everywhere I had booked a twin room for my mum and I but the receptionist said the sofa bed would not be very comfortable for myself so he kindly put us in another room . Thank you .we were also a bit cold in the room and the staff gave us a fan heater. Have to say again all the staff were wonderful . All have a good Christmas

Just a couple of things to sort out. Our window would not close fully ,the toilet seat just needs adjusting and a bedside lamp flickered all the time . Get these things sorted and I have no complaints .

December 2025

Barry

solo traveller

9.0

My second time staying here. It is a good location for me, with parking on site for ยฃ15.00

Definitely could do with some USB points!

December 2025

barry

Solo Traveler

9.0

My second time staying here. It is a good location for me, with parking on site for ยฃ15.00

Definitely could do with some USB points!

December 2025

Ella

group

10.0

Hotel gave us a free upgrade when we arrived to an absolutely beautiful suite. Was lovely and clean hotel- lovely decor

January 2026

Lucas

young couple

8.0

location and new, well-maintained rooms.

Access during night hours is not easy

January 2026

Doretta

solo traveller

1.0

The receptionist was really nice and tried to sympathise with me and agreed to my issues

The whole of the hotel was without heating and being -4 was unbearable, they should not be open !!

January 2026

Gea

family with young children

8.0

Great breakfast, friendly and accommodating staff. Pity the hotel didn't inform us in advance that the restaurant was closed over the holidays.

January 2026

Graham

young couple

6.0

The night manager was courteous and accommodating in spite of running the entire property single handed

The general manager of the property chose to close the bar and facilities aswell as turning the heating off, clearly to reduce costs

January 2026

Craig

solo traveller

8.0

Lovey old world charm

Nothing

January 2026

Tbrydson

family with young children

10.0

The whole vibe was lovely and friendly

Nothing

January 2026

Drew

review category business travellers

8.0

Nice historical old hotel building in good location outside city centre.

Heating wasn't working quite so well, but okay. We managed.

January 2026

Shazia

Solo Traveler

7.0

Location was perfect not far from city attractions with many transport facilities to get to places. Staff very accommodating.

The room was comfortable but cold I thought, could have done with some spare blankets in the room.

January 2026

Dominic

solo traveller

8.0

Location was good for the Accenture arena

The bar closed at 11

January 2026

Duncan

young couple

8.0

Location Good room comfy bed

Bar closed at 9

January 2026

Louise

solo traveller

9.0

Excellent staff

January 2026

Azlan

family with young children

9.0

Breakfast was satisfying and staff were helpful

As I have a knee injury, a lift would have been preferred.

February 2026

Wayne

review category business travellers

10.0

The staff were so helpful and friendly. Highly recommend

Having to leave

February 2026

Samantha

review category business travellers

9.0

Friendly and helpful staff. They were a bit overworked. One staff member for reception, bar and kitchen. Really comfortable bed

There was a drain smell from the bathroom sink. It made the whole room smell. This is likely part of a bigger problem, not necessarily the hotelโ€™s fault.

February 2026

S

young couple

8.0

Very comfortable, clean room. Very good cooked breakfast. Great location close to restaurants and pubs in Edgbaston Village and tram to city centre. All the staff were professional and helpful.

Nothing.All good.

February 2026

James

review category business travellers

8.0

Friendly staff and welcome. Room was very spacious, clean and comfortable. Good breakfast and great location.

Bit of noise during the night but otherwise a nice stay

February 2026

Richard

group

9.0

Nice vibe. Very friendly and helpful lady on reception and helping at breakfast (she was Ukrainian) Breakfast was excellent too - great choice of cold items and hot/ English breakfast

Nothing really. The room was a bit warm, but I should have asked to have it turned down.

February 2026

Paul

solo traveller

3.0

Good location, comfy bed,

Very noisy so much so I had to move rooms in middle of night, very hot rooms and second room had no working shower.

February 2026

Ann

Solo Traveler

5.0

Staff are helpful and passionate to help clients The hotel environment is clean and elegant, very classic. The breakfast with discounted price and rich in supply.

No heating for the two nights stay in room, itโ€™s very cold when staying in the room. I checked the switch of the heating of the room, it has a notice on the wall stating that in order to save energy, the heating will switch off automatically when sensing no one at the room, but will switch on again once it sensed the occupancy of people in the room. So I tolerate for no heating hoping that the heating will start again, but up till 3:00am overnight still no heating, and also the duvet of the bed is thin which canโ€™t keep my warmth, so I canโ€™t fall asleep for the 1st night. Even more uncomfortable is while I am having my breakfast in the dining hall next morning, itโ€™s chilly cold too. I just think maybe the 2nd night the heating system of the room and even the whole hotel has been sorted out when I return back from outside in the evening, so I go to my conference later on. However, when I come back in the evening and enter the room, no heating still ! I canโ€™t stand for the chilly room temperature anymore, so I report this case to the receptionist and she arrange the room service to give me a mobile heater to solve this situation first. At last, I felt asleep for the 2nd night ! In the last day when I check out in the front desk, I tell the staff about the heating issue, her answer is normally the handyman is off during weekend, so no one repair the heating system during the weekend ?! I am very disappointed about this, I got running nose starting from the first nightโ€ฆ

February 2026

Euclides

family with young children

8.0

The only negative is that you have to pay ยฃ15 for parking. And A/C needed in the summer

Only one night but we love the decorations. Very nice.

February 2026

Isabelle

family with young children

8.0

The breakfast

Parking was expensive on top of the cost of the hotel room

February 2026

Emma

family with young children

8.0

Great for where we needed to be! Secure car park with loads of spaces and friendly receptionists!

The walls in our room were quite thin, so we could hear next door clearly.

February 2026

Adam

young couple

8.0

Clean and spacious room. Great breakfast.

Charge for parking

February 2026

Hannah

review category business travellers

4.0

Secure parking Large bedroom

The bedroom was boiling when I got there and I had to get the duty manager to come and turn the heating off as it was too hot to go to bed. The hotel water pipes began banging at 1.30am and continued until 4.30am so I got only a few hours sleep.

February 2026

Louis

young couple

9.0

Very friendly staff, room was a very good standard and large, surprised how nice the bathroom was.

The restaurant could be upgraded the tables were very unsteady.

February 2026

Jeremy

solo traveller

5.0

Location and comparative quietness of the room.

I didnโ€™t expect my room to be in an extension a long way from reception in a building akin to a 1970s school! There should be a lift. I struggled up two flights of stairs with a suitcase and a bag. The directions should be more clearly marked. I had to ring reception to ask the way back to reception! There should be a central light in my room (Room 207). The bathroom basin taps didnโ€™t work properly, neither did the fluorescent light above the mirror. The banging on the wall (heating and or water pipes) in the early hours of the morning woke me and continued to be disturbing.

February 2026

David

solo traveller

7.0

The room was large and the bed comfortable.

The room was very hot and the window only opens a little.

February 2026

Wendy

solo traveller

8.0

Visiting my hinds hospital and very close to the Queen Elizabeth Hospital.

Nothing

February 2026

Smitha

young couple

9.0

Beautiful hotel entrance with period features, big clean superior double room with comfy bed, amazing dinner and breakfast at the hotel and friendly welcoming staff. Couldn't have asked for more!

Bathroom facilities could be better

March 2026

Martin

solo traveller

10.0

I didn't have breakfast the staff were fabulous

March 2026

Alison

family with young children

8.0

Location, parking, price.

Rooms and general decor tired in places.

March 2026

Victoria

review category business travellers

5.0

Comfortable and clean if tired

Service from all the staff was poor and the bare minimum.

March 2026

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