This modern 4-star hotel is 1640 feet from Birmingham New Street Rail Station and the Bullring shopping center. It has stylish rooms with free Wi-Fi. The hotel is located within a 39 story glass skyscraper.
The International Convention Center is 0.9miles (4593 feet) away from the hotel (ICC) and the business district. The Mailbox and Birmingham's shops, theaters and galleries are a 5-minute walk away.
The large, modern rooms each have a flat-screen satellite TV, a safe, mini-bar and tea/coffee facilities. Front-facing rooms have striking city views. The on-site Collage restaurant is open every day for breakfast.
Additionally, The Lobby Bar offers a variety of cocktails and beer.
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8.2/10
V. good
4140 Reviews
The location was the only positive aspect of my stay. Everything else was disappointing or below expectations
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are not allowed
Getting around
Train Stations
Five Ways Train Station1.0 km
Curzon Street Station1.4 km
Rooms Types
Room Details
Standard Room
1 Full bed
28mยฒ
Type: Twin/Double
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Refrigerator
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Oven
Stovetop
Toaster
Game console - PS3
Lake view
Additional bathroom
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Standard Room
1 Full bed
28mยฒ
Has window
Type: Twin/Double
Room all facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Refrigerator
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Oven
Stovetop
Toaster
Game console - PS3
Lake view
Additional bathroom
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
This room features an en suite bathroom with free toiletries, bathtub or shower, tea and coffee making facilities, mini fridge and a 43-inch flat-screen HD TV with Chromecast mirror casting. An in-room safe, hair dryer and iron and ironing board are also provided.
Room Details
Premium Room
1 Full bed
42mยฒ
Type: Double
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Private pool
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Premium Room
1 Full bed
42mยฒ
Has window
Type: Double
Room all facilities
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Private pool
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
This double room features a Nespresso coffee machine, a mini fridge, a laptop safe. Bathrobes, slippers and toiletries are provided. A 48-inch flat-screen HD TV with Chromecast mirror casting and free WiFi are featured in this room. An in-room safe, hair dryer and iron and ironing board are also provided. There is also a complimentary tray charge for room service.
Room Details
Suite with City View
1 Full bed
51mยฒ
Type: Suite
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Private pool
Wardrobe or closet
Stovetop
Toaster
Bidet
Game console - Xbox 360
Game console - PS3
Ocean view
Lake view
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Game console - Xbox One
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Suite with City View
1 Full bed
51mยฒ
Has window
Type: Suite
Room all facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Private pool
Wardrobe or closet
Stovetop
Toaster
Bidet
Game console - Xbox 360
Game console - PS3
Ocean view
Lake view
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Game console - Xbox One
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
This king room with city views features a separate living room with sitting area, a Nespresso coffee machine, mini fridge, laptop safe, a 48-inch flat-screen HD TV, Apple TV with Chromecast. The bathroom includes a walk-in shower along with separate bath, bathrobes, slippers and upgraded toiletries. Complimentary Wi-Fi, an in-room safe, hair dryer and iron and ironing board are also provided.
Room Details
Superior Room with City View
2 Twin bed
28mยฒ
Type: Twin/Double
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Private pool
Oven
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Superior Room with City View
2 Twin bed
28mยฒ
Has window
Type: Twin/Double
Room all facilities
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Private pool
Oven
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
This twin/double room has city views. It features a 43-inch flat-screen HD TV with Chromecast mirror casting, a mini fridge. An in-room safe, hair dryer and iron and ironing board are also provided.
Guest Score and Reviews
8.2/10
V. good
4140 Reviews
Cleanliness
7.6
Facilities
8.2
Location
8.3
Service
8.7
Mashari
Solo Traveler
3.0
The location was the only positive aspect of my stay. Everything else was disappointing or below expectations
The air conditioning was extremely poor, and when I complained, the response was simply โtake a fan.โ The plumbing clearly needs maintenance โ for example, the sink was leaking. The pillowcase was dirty (I have photos as proof). Service was average at best.
Honestly, I did not like this hotel at all, and if I ever visit Birmingham again, I will absolutely not stay here.
January 2026
Lucy
Solo Traveler
10.0
Good and more than I expected
January 2026
Services & Facilities
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
Hair dryer
Bathtub
Shower
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Seating Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Arabic
Greek
Italian
Polish
Portuguese
Romanian
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Window
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Radio
Hair Dryer
Bathtub
Shower
Coffee/tea Maker
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Bicycle Parking
Designated Smoking Area
Invoices
Laundry Services
Desk/workspace Available
Transportation
Parking Available (charges May Apply)
Parking Available
Off-Site Parking
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 2 years old and over stay for ยฃ30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Check-in begins at 15:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Horsefair Mural, Alexandra Theatre, China Palace, Hippodrome Theatre, Birmingham Hippodrome, Glee Club, O2 Academy Birmingham, Birmingham Back to Backs, Hurst Street, The Arcadian Centre and others.
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Arabic
Greek
Italian
Polish
Portuguese
Romanian
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Window
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Radio
Hair Dryer
Bathtub
Shower
Coffee/tea Maker
Trouser Press
Carpeting
Room Towels Provided
Kitchen
Mirror
Smoke Alarms
Fire Extinguishers
Mini Bar
Ironing Amenities
Telephone
Trash Cans
Kitchenware
Toiletries Provided
Family Rooms
Linens
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Bicycle Parking
Designated Smoking Area
Invoices
Laundry Services
Desk/workspace Available
Transportation
Parking Available (charges May Apply)
Parking Available
Off-Site Parking
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.2/10
V. good
4140 Reviews
Cleanliness
7.6
Facilities
8.2
Location
8.3
Service
8.7
Mashari
Solo Traveler
3.0
The location was the only positive aspect of my stay. Everything else was disappointing or below expectations
The air conditioning was extremely poor, and when I complained, the response was simply โtake a fan.โ The plumbing clearly needs maintenance โ for example, the sink was leaking. The pillowcase was dirty (I have photos as proof). Service was average at best.
Honestly, I did not like this hotel at all, and if I ever visit Birmingham again, I will absolutely not stay here.
January 2026
Lucy
Solo Traveler
10.0
Good and more than I expected
January 2026
Somaya
Family with young children
10.0
The location is amazing and the room size was decent. Also, it is good value for money
January 2026
Rebecca
young couple
9.0
Great location for shopping & nightlife.
Rooms were large and had everything you needed.
The temperature thermostats donโt work and it was so hot we had to ask for fans!
Also the parking was complicated and we got stuck in the car park for 45 mins!!
January 2026
Nicola
review category business travellers
9.0
No swimming pool facilities
No pleasure facility
January 2026
Giselle
solo traveller
10.0
Location and facilities were amazing.
January 2026
Josh
young couple
10.0
My day was absolutely amazing Ramona made it feel like home very helpful and friendly will definitely all be staying again
The little amount
January 2026
Andria
family with young children
8.0
Friendly staff, great location for theatres, large rooms.
Buffett breakfast had plenty of choices, as good as any other.
No food available late at night, thin mattress and uncomfortable sofa bed.
January 2026
Molly-rae
young couple
10.0
Location, cleanliness, accommodation and staff.
nothing
January 2026
Kevin
review category business travellers
8.0
Room was great - good space. Breakfast was fab and location was exactly what I was looking for.
Not much, but I was on the top floor and the bedroom next to me - which was unoccupied - the bathroom door creaked all night long - it was like being in a 16th Century sailing ship - probably. Not as much sleep as I'd hoped for, but comfortable despite that..
January 2026
Noelle
young couple
10.0
The hotel staff and location were excellent . We are planning a trip back
January 2026
Cottom
family with young children
10.0
Checking in staff very kind and welcoming
Nothing you can't like
January 2026
Genevive
review category business travellers
8.0
The location was great, close to the train station and the conference that brought me to Birmingham. As someone that has been into Hospitality especially in Dubai, I was so impressed with the service and the staff acknowledgment, smiles and eye contact. One of the best Iโve experienced so far in the Uk. Superb customer service. The gentleman who checked me in (unfortunately i didnโt get his name), he is very great with the guest and very knowledgeable. Ann (I hope i spelt the name correctly) from housekeeping, was amazing with a welcoming smile. I stayed in room number 1520.
Everything was fine except the temperature in the room. Was sneezing all night. Beside this, everything was great.
January 2026
Diarmuid
family with young children
10.0
Very central and value for money
February 2026
Mary
family with young children
10.0
breakfast was very good
bathroom not ideal for disabled
February 2026
Arvindra
solo traveller
9.0
Nice big room, friendly staff
TV , kettle and heater stopped working - possible fuse tripping out. Bed mattress too soft
February 2026
Lowe
young couple
9.0
Fantastic location and lovely clean rooms
I couldn't gain access to the gym, as they were doing some work. They did however provide me with an alternative
February 2026
Sabah
young couple
10.0
Staff were friendly
cleanliness
didnโt have blackout curtains so sun and light was shining in the morning
February 2026
Gabrielle
young couple
9.0
Spacious room
Great facilities in the room
Close the the centre
Parking is close by
February 2026
Rod
family with young children
7.0
Central, comfortable bed, clean,
De nada
February 2026
Claudine
review category business travellers
9.0
Great customer service. Lovely room, comfortable bed. Thank you for the upgrade.
Nothing.
February 2026
Chris
review category business travellers
1.0
I booked a hotel through Booking.com and received confirmation of my reservation, with payment due on arrival. However, when I arrived at the hotel, I was informed that although they had my booking on record, no rooms were available.
The hotel had made no attempt to contact me in advance to advise of any issueโthere was no phone call, email, or message of any kind. When I asked what arrangements they intended to make for alternative accommodation, I was simply told โnothing.โ
After expressing my frustration to three members of staff at reception, one staff member took it upon himself to try to resolve the situation. He contacted approximately four hotels, all of which were fully booked. On the fifth attempt, he thankfully managed to secure me a room at the Crowne Plaza.
Overall, this was an extremely stressful experience that I would not wish on anyone. No compensation was offered, although the hotel did cover the cost of overnight parking at the local NCP car park.
I booked a hotel through Booking.com and received confirmation of my reservation, with payment due on arrival. However, when I arrived at the hotel, I was informed that although they had my booking on record, no rooms were available.
The hotel had made no attempt to contact me in advance to advise of any issueโthere was no phone call, email, or message of any kind. When I asked what arrangements they intended to make for alternative accommodation, I was simply told โnothing.โ
After expressing my frustration to three members of staff at reception, one staff member took it upon himself to try to resolve the situation. He contacted approximately four hotels, all of which were fully booked. On the fifth attempt, he thankfully managed to secure me a room at the Crowne Plaza.
Overall, this was an extremely stressful experience that I would not wish on anyone. No compensation was offered, although the hotel did cover the cost of overnight parking at the local NCP car park.
February 2026
Orestis
review category business travellers
6.0
Staff was super helpful and friendly
Old hotel
February 2026
Terry
family with young children
9.0
The location and hotel was very nice
Staff seemed alittle moody
February 2026
Paula
solo traveller
6.0
The staff are friendly and very helpful. Located close to Birmingham New Street.
The room was cold and the air con/heating seemed to be disabled. The bathroom looked a little tired and scruffy.
February 2026
Charlotte
family with young children
9.0
The staff are incredibly friendly and helpful. We had to call reception late at night as our plug wasn't working in the bath and they found us a replacement and bought it up straight away.
The ice machine wasn't working on our floor (Floor 16) and the fridge unfortunately wasn't cold
February 2026
Alicia
young couple
10.0
Location was perfect! Comfortable room great facilities. Staff super helpful and lovely
Canโt think of anything
February 2026
Simon
young couple
10.0
Perfect location for us
Nothing
February 2026
Matt
family with young children
10.0
We upgraded our room to a premium & it was without a doubt the best hotel room we've stayed in. The bed was really comfortable, there was no noise at night, it was perfect for our visit to the Alexandra and the breakfast was fantastic with the best choice of anywhere we've ever stayed
We didn't want to leave !
February 2026
Melanie
group
6.0
Breakfast quite basic not alot of choice. Coffee machine good.
More variety of food, fruit and eggs not just scrambled and hard boiled. Room not very clean extremely dusty and crack in toilet.
Suprisingly extension leads in use in the room, even if they have been pat tested not good for fire safety.
Getting a drink in the bar on Friday evening was quite a challenge, 1 person serving and many guests waiting not very satisfactory for a busy city center hotel at the start of a weekend.
February 2026
Jayne
young couple
5.0
Location was excellent for our visit.
The room was disappointing, especially the damp, due to the wet carpet and poor maintenance โน๏ธ
February 2026
Zethu
young couple
7.0
Beautiful property
Iโm not a big fan of the breakfast, but thatโs due to personal taste
February 2026
Pina
young couple
8.0
The reception staff were really friendly and efficient and our premium room on the 14th floor was HUGE and very well equipped. Great coffee machine.
The bed. It was really soft and felt like a water bed - the road is also very noisy but they cleverly provide ear plugs which are essential.
February 2026
Chloe
young couple
3.0
The fact my partner was greeted with prosecco for her birthday.
We got evacuated, was told nothing and left outside for 40 minutes!
February 2026
Richard
young couple
8.0
Great view from the 14th floor
In room phone was broken
February 2026
Sonya
young couple
8.0
Close to train - spacious room
No exhaust in bathroom
February 2026
Laura
family with young children
10.0
Proximity to centre and the 02.
Breakfast we opted out of as quite expensive
February 2026
Riahana
young couple
10.0
Excellent hotel and staff are so nice and near to the town.
February 2026
Angela
young couple
2.0
The size of the room was ok. Bathroom was ok. Kettle etc was ok.
Beds were awful. Carpet was awful.
February 2026
Heather
family with young children
5.0
Location was perfect for us for our stay.
Staff could be quite ignorant. Thought it would have been more luxurious especially the bathroom. C
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