Comfortable Accommodations Rooms feature air-conditioning, balconies, private bathrooms, and modern amenities. Additional comforts include bathrobes, sofa beds, and free WiFi. Dining and Leisure The family-friendly restaurant serves Italian cuisine with brunch, lunch, and dinner.
Guests can relax at the rooftop swimming pool, fitness center, sun terrace, and bar. Prime Location Located in Denver city center, the hotel is a short walk from the Colorado Convention Center and Denver Art Museum. Denver International Airport is 14 mi away.
Nearby attractions include an ice-skating rink. Exceptional Service Private check-in and check-out, a 24-hour front desk, concierge service, and multilingual reception ensure a comfortable stay.
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Refrigerator
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Game console
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Select dates to see prices
Deluxe King Room
1 extra-large double bed
39.48mยฒ
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Refrigerator
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Game console
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Room Description:
This room features a private balcony with city views, a spacious work desk with USB ports and floor-to-ceiling glass doors. Also available are 2 bottles of water and early/late check-in/check-out (based on availability).
Room Details
One-Bedroom Suite
1 extra-large double bed, 1 sofa bed
60.39mยฒ
Type: Family
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Private Bathroom
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Bidet
Game console
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Child safety socket covers
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Select dates to see prices
One-Bedroom Suite
1 extra-large double bed, 1 sofa bed
60.39mยฒ
Has window
Type: Family
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Private Bathroom
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Bidet
Game console
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Child safety socket covers
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Room Description:
This suite features a private balcony, a living room with a sofa bed and a minibar. A private bathroom with bathrobes is also included.
Room Details
Deluxe Double Room
2 double beds
39.48mยฒ
Type: Double
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Refrigerator
Shared bathroom
DVD player
Microwave
Private Bathroom
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Game console
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Select dates to see prices
Deluxe Double Room
2 double beds
39.48mยฒ
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Refrigerator
Shared bathroom
DVD player
Microwave
Private Bathroom
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Game console
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Room Description:
This room features a private balcony with city views, a spacious work desk with USB ports and floor-to-ceiling glass doors. Also available are 2 bottles of water and early/late check-in/check-out (based on availability).
Room Details
Classic King Room
1 extra-large double bed
32.52mยฒ
Type: Family
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Refrigerator
Shared bathroom
DVD player
Microwave
Private Bathroom
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Game console
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Select dates to see prices
Classic King Room
1 extra-large double bed
32.52mยฒ
Has window
Type: Family
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Suit press
Refrigerator
Shared bathroom
DVD player
Microwave
Private Bathroom
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Wardrobe or closet
Toaster
Barbecue
Game console
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Electric blankets
Adapted bath
Emergency cord in bathroom
Infinity Pool
Shallow end
Wine/Champagne
Bottle of water
Socket near the bed
Feather pillow
Inner courtyard view
Quiet street view
Fire extinguisher
Key access
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Room Description:
This room features a private balcony with city views and floor-to-ceiling glass doors.
Guest Score and Reviews
8.0/10
V. good
2137 Reviews
Cleanliness
7.7
Facilities
7.5
Location
8.1
Service
8.8
Wally
Couple
10.0
Very nice room view and weight room.
N/A
January 2026
Whittaker
Couple
3.0
I stay here 4 times a year to see my family. I always stay in the month of December because I have always loved how the lobby was decorated, I loved that the staff was cheery and that the magic spirit was in the air. But this year was different.
The homeless population has gotten really bad but I really tried to overlook this because I understood itโs not the hotels fault. However I had to request housekeeping 3 different times to which I was told they would come- no one showed up and I had to call for towels each day I was there. In addition to this- I had to have our room cleaned when we first checked in because there were black hairs in the tub and on the pillow case. Iโm blonde. The heater/AC didnโt work but I was told maintenance would be by to fix it- that too never happened. The heat/AC was broken to which we were told maintenance would be by to fix- that also never happened. The pool is advertised as heated yet when I asked the front desk staff they said they were experiencing issues with the heater and the water may be cold. Itโs December. Of course itโs cold
January 2026
Services & Facilities
Most popular facilities
Wheelchair accessible
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Shared lounge/TV area
Free Wi-Fi
Room service available
Room Service
Air Conditioning
More Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Toilet
Wheelchair Accessible
Accessible Parking
Lower Bathroom Sinks Available
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
Food Delivery
Restaurant (special Diets Available)
Takeout Dining Services Available
Poolside Bar
Wine/champagne
Happy Hour
General
Pets Allowed
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Private Check-in/check-out
Pets Allowed (charges May Apply)
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Golf Course
Sun Deck
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Outdoor Furniture
Outdoor Fireplace
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Designated Smoking Area
Laundry Services
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Heated Pool
Rooftop Pool
Pool With View
Outdoor Pool
Fence Around Pool
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Valet Parking (charges May Apply)
On-site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 11:00
Front Desk Hours: 24/7
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs USD 45 per day.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
Adults stay for US$25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Check-in begins at 16:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Brown Palace, Museum of Western Art, Mount Evans, Colorado State Capitol Building, Colorado State Capitol, Paramount Theatre, Pioneer Monument Fountain, Voorhies Memorial, United Artists Denver Pavilions Stadium 15, Denver Public Library and others.
The Hotel offers Outdoor pool, On-site parking.
Yes, guests have enjoy Outdoor pool .
Yes, Pets Allowed, , but it's always best to call ahead to confirm.
Yes, hotel offers Business Center, Meeting/Banquet Facilities, Fax/photocopying.
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Golf Course
Sun Deck
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Outdoor Furniture
Outdoor Fireplace
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Designated Smoking Area
Laundry Services
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Heated Pool
Rooftop Pool
Pool With View
Outdoor Pool
Fence Around Pool
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Valet Parking (charges May Apply)
On-site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
8.0/10
V. good
2137 Reviews
Cleanliness
7.7
Facilities
7.5
Location
8.1
Service
8.8
Wally
Couple
10.0
Very nice room view and weight room.
N/A
January 2026
Whittaker
Couple
3.0
I stay here 4 times a year to see my family. I always stay in the month of December because I have always loved how the lobby was decorated, I loved that the staff was cheery and that the magic spirit was in the air. But this year was different.
The homeless population has gotten really bad but I really tried to overlook this because I understood itโs not the hotels fault. However I had to request housekeeping 3 different times to which I was told they would come- no one showed up and I had to call for towels each day I was there. In addition to this- I had to have our room cleaned when we first checked in because there were black hairs in the tub and on the pillow case. Iโm blonde. The heater/AC didnโt work but I was told maintenance would be by to fix it- that too never happened. The heat/AC was broken to which we were told maintenance would be by to fix- that also never happened. The pool is advertised as heated yet when I asked the front desk staff they said they were experiencing issues with the heater and the water may be cold. Itโs December. Of course itโs cold
January 2026
Rakietta
Couple
10.0
The room was very clean and the staff was super nice
That it was very clean
January 2026
Fatima
Solo Traveler
1.0
Slow servise
January 2026
Alexander
Couple
6.0
Nice location in Downtown Denver
No microwave and there is no smoking on the balcony! The balcony was the main reason for wanting to stay but once we got there we were told we can't smoke on a balcony ????
February 2026
Rainee
Couple
9.0
Very clean and nice size rooms.
February 2026
William
young couple
10.0
fab breakfast
nothing
February 2026
Jacek
young couple
9.0
It was just a one day and it was very nice
February 2026
Ashley
Couple
10.0
Everything. One of the best places I have stayed. One of my favorites for sure.
Parking cost $$ and spaces
February 2026
Mcswain
young couple
2.0
Centennial breakfast was $18
Surprised with a 250 deposit upon arrival and then wouldn't accept my card and i had to pay cash. Staff was rude about it and not accommodating at all. Parking was horrible. Overall for a second time staying there it was not good.
February 2026
McSwain
Couple
2.0
Centennial breakfast was $18
Surprised with a 250 deposit upon arrival and then wouldn't accept my card and i had to pay cash. Staff was rude about it and not accommodating at all. Parking was horrible. Overall for a second time staying there it was not good.
February 2026
Brian
Couple
10.0
Clean and very nice place close to my business.
N/A
February 2026
Keon
Couple
9.0
The room and staff
Parking fees
February 2026
Kahleila
Couple
10.0
city view and walkable to many locations
February 2026
Joรฃo
family with young children
9.0
All was good :)
--
February 2026
Naomi
family with young children
8.0
The location was central and super close to downtown. The staff was so helpful and the room was perfectly comfy.
Denver had a water shut down? Before we got there and it caused the boiler to not work over night ? So there wasn't hot water until the next morning.
February 2026
naomi
Family with young children
8.0
The location was central and super close to downtown. The staff was so helpful and the room was perfectly comfy.
Denver had a water shut down? Before we got there and it caused the boiler to not work over night ? So there wasn't hot water until the next morning.
February 2026
Gustavo
Solo Traveler
10.0
Itโs clean and even tho thereโs
Construction going on, on both sides of the street, the hotel was super clean
N/A
February 2026
Olga
Couple
10.0
Great location. The room is spacious, cozy and clean. Good and fast reception service. We checked in ahead of schedule, for which I thank you very much.
February 2026
Matthew
Couple
3.0
Room was nice front desk was nice
They took away complimentary breakfast, last time I had it and it was amazing so quite a disappointment to see them get rid of that. Toilet paper is horrible. Front desk was under construction and it looked like a dump
March 2026
Eric
young couple
10.0
Beautiful view and balcony size was enormous. Clean and supplied products perfectly priced or free.
I canโt say except the construction early am.
March 2026
Christopher
review category business travellers
10.0
Overall amazing location. Walking into the lobby feels very classy with comfort.
Enjoy it all. The restaurant bar area was a bit warm not sure if the AC was broken.
March 2026
Jaime
family with young children
9.0
Nice clean large room.
The front desk was being remodeled, so it wasnt perfect, but still nice enough.
March 2026
Amanda
young couple
10.0
Perfect location
March 2026
Mark
young couple
10.0
The staff was very accommodating and always greeted you with a smiling and offering assistance
Nothing comes to mind
March 2026
Lisa
family with young children
6.0
Good service. They are at least trying with the art and refill shower liquids. Had a huge balcony.
Layout wasn't functional. No hooks by door for coats as closet was out and around two corners, shower plumbing needs to be replaced, no luggage stand, frig super small meant for drinks only and mostly filled with their for sale items, TVs were tiny for room size, pillows were smaller than even standard size and not right for a king sized bed.
March 2026
Gregory
family with young children
10.0
The customer service is always professional and courteous to me every time I go to the hotel
Nothing
March 2026
Kala
young couple
10.0
I loved the playboy bunny pictures
I didnโt like the parking situation so I used valet
March 2026
Estevan
young couple
9.0
The location with the price
A bit outdated
March 2026
Sarabpreet
review category business travellers
1.0
Every day I was putting note to change the bed sheets but every day found that it was same. I stayed seven nights, by the day 7 bed sheets were smelling so bad.
Worst staff. Booked from booking.com like always but from this hotel only, they were not giving me hotel folio for the stay. There was an option on the booking.com to ask for invoice but front desk staff was saying they are not responsible to provide. This never happened to me ever as I always booked my hotel through booking.com. After complaining to booking.com they sent me invoice but sent around $213 less than what I paid. This was worst experience for me.
March 2026
Lacie
solo traveller
10.0
Perfect location
Nothing
March 2026
Barbara
young couple
9.0
Lovely comfortable, spacious room, immaculately clean. Despite cold weather, quick swim in outdoor heated pool was delightful. Exercise room wasn't large, but had what I needed. Staff friendly and competent.
someone had spilled something in hallway and wasn't cleaned up-BUT I didn't report it either, and since at way end of hallway regularly staff may not have seen.
March 2026
Elena
review category business travellers
5.0
In general the stay at the hotel was fine, including the restaurant.
This was a business trip and I needed an invoice for reimbursement. Once in Denver the staff at the reception desk of the hotel told me that they could not provide it, that booking should give it to me because the payment was done through booking.com. Booking.com answered me twice that it was the hotel who had to give me the invoice. I wrote the hotel through Booking.com about it and they did not answered me. In all my trips, I have got the invoice from the hotel but this time it did not work. Only, during the check-out when I became very serious, I got some printed information, I could not get the final invoice with the total amount. I do not recommend reserving this hotel through booking.com if you need the invoice. The hotel should have told me this when I booked the room.
March 2026
Konstantinos
review category business travellers
8.0
Comfortable room, WiFi, free coffee and refreshments/drinks throughout the stay.
Cleaning staff could have been more aware regarding the spots dirt is accumulating. The absence of a handheld showerhead made showering a bit complicated.
March 2026
Sondra
family with young children
10.0
Central location, very professional yet personable staff. The rooms are spacious and clean
Construction, but it wasn't that noisy and the rooms were fairly quiet. And that isn't the hotels fault that there is construction noise.
March 2026
Evgheni
solo traveller
6.0
The rooms are noticeably fresh and well-maintained, and more spacious than youโd expect at this price point. As a returning guest, weโve been offered complimentary upgrades on more than one occasion โ a small gesture that goes a long way in making you feel valued rather than just another booking. The balconies are a particular highlight: thereโs something genuinely relaxing about ending the evening outside with a drink, watching the city wind down.
But what keeps us coming back is the staff. Friendly, warm, and unhurried โ theyโll take a moment to actually talk with you, offer a recommendation, or help sort something out without making you feel like an inconvenience. In an industry where hospitality can feel scripted, itโs refreshing when it feels real.
We have been returning to this hotel every year for the past three years. It has been our go-to in Denver โ or at least, it was.
The first thing we noticed this year was the removal of the complimentary continental breakfast, which had always been one of the hotelโs genuine highlights and a meaningful part of the value proposition. It is now sold separately, which is disappointing enough on its own. But the bigger issue is the apparent disconnect between the hotel and the restaurant operating within it โ they seem to function as entirely separate entities, with no coordination on policies or communication. Every morning, the breakfast experience felt disorganized and unnecessarily stressful, made worse by the host stationed at the restaurant entrance who spoke very limited English and offered almost no assistance to guests trying to figure out what was included, what wasnโt, and who to speak to. What should be a relaxed morning ritual became a minor ordeal each day.
But the most serious issue โ and the one that will prevent us from ever returning โ is the handling of our security deposit. We left $350 per person in cash, $700 in total, as a damage deposit. Cash was specifically chosen for the simplicity of the return process. When we checked out on an early Sunday morning, staff informed us they did not have the funds available to return our money. After nearly thirty minutes of back-and-forth, we were offered a check, then told the amount would instead be refunded to a card. It has now been over 40 days. The $700 has not been returned.
This is no longer an inconvenience โ it is a financial dispute with a hotel we trusted.
Warwick, we have been loyal guests for three years. This is not the standard we expected from you, and it is not one we are willing to overlook. We will be taking our future Denver stays elsewhere.
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