1800 Sutter Street | San Francisco, CALIFORNIA 94115, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Francisco
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Kimpton Hotel Enso By IHG - San Francisco
Located in the heart of Japantown, Kimpton Enso Hotel features spacious accommodations and an on-site restaurant and bar. Offering boutique shops and cafes, San Francisco’s Fillmore District is 10 minutes’ walk away. Decorated with Japanese art, the contemporary guest rooms at The Kimpton Enso Hotel are furnished with LDC flat-screen TVs with HD channels.
Other room amenities include mini-refrigerators, a full size desk, a in-room safe. Guests can enjoy dining at the many local, nearby restaurants in Japantown Guests of Kimpton Enso Hotel can discover Japanese restaurants, unique shops, sushi bars and more right outside the hotel’s front door. Watch a movie at the nearby Sundance Kabuki Cinema or take a bus downtown to Union Square, 1.
1 mi away.
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8.6/10
V. good
408 Reviews
Very comfortable bright spacious room in great location. Coffee/tea available in the morning and wine in the evening in the lobby. All of the staff were lovely.
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Select dates to see prices
King Room
1 extra-large double bed
30.19m²
Has window
Type: Double
Room all facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Room Description:
A free evening wine reception is provided each evening. A flat-screen HDTV is provided as well.
Room Details
Queen Room with Two Queen Beds
2 large double beds
30.19m²
Type: Double
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Select dates to see prices
Queen Room with Two Queen Beds
2 large double beds
30.19m²
Has window
Type: Double
Room all facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Room Description:
This room features:
- a seating area
- flat-screen satellite TV
- a small fridge
- free toiletries and a hair dryer
Room Details
King Room with City View
1 extra-large double bed
30.19m²
Type: Double
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
King Room with City View
1 extra-large double bed
30.19m²
Has window
Type: Double
Room all facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
Offering city views, this room includes a flat-screen cable TV, an over-sized desk and guest bathrobes.
Room Details
Essential Queen Room with Two Queen Beds and City View
2 large double beds
30.19m²
Type: Double
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Essential Queen Room with Two Queen Beds and City View
2 large double beds
30.19m²
Has window
Type: Double
Room all facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
iPad
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
Offering city views, this room includes a flat-screen cable TV, an over-sized desk and guest bathrobes.
Guest Score and Reviews
8.6/10
V. good
408 Reviews
Cleanliness
8.7
Facilities
8.8
Location
8.6
Service
9.2
Aaron
solo traveller
9.0
Very comfortable bright spacious room in great location. Coffee/tea available in the morning and wine in the evening in the lobby. All of the staff were lovely.
The room was so spacious that it felt a bit empty. Additional seating and a luggage rack would have been nice.
August 2025
Traci
Family with young children
10.0
The beds were very soft and comfortable. The room was clean. I like when the bathroom has the vanity in the same room as the shower as this one did. The hotel did have their own parking under the hotel, that was good because it made me feel safer about having to park my car in the city. It was a small parking garage though.
Everything was great! We did have to pay for parking, but that is not uncommon in the city.
August 2025
Services & Facilities
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Air Conditioning
Hair dryer
Shower
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Restaurant(s)
Vending Machine
Happy Hour
General
24-Hour Front Desk
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Daily Disinfection
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Languages spoken
English
Chinese [Mandarin]
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Window
Safety Deposit Box
Closet
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Refrigerator
Bathrobes
Carpeting
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Concierge Services
Bicycle Parking
Designated Smoking Area
Invoices
Laundry Services
Desk/workspace Available
Transportation
Parking Available (charges May Apply)
Parking Available
On-site Parking
Electric Vehicle Charging Station
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not possible) and costs USD 49 per day.
Pets
Pets are allowed. No extra charges.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Property Surroundings
1800 Sutter Street | San Francisco, CALIFORNIA 94115, US
Check-in begins at 15:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Nihonmachi Mall Shopping Center, National Japanese American Historical Society Inc, Japan Center Shopping Center, Japan Town, The Fillmore, Kimbell Playground, Fillmore District, Hamilton Recreation Center, Rosa Parks Senior Center, California Historical Society Museum and others.
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Languages spoken
English
Chinese [Mandarin]
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Window
Safety Deposit Box
Closet
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Refrigerator
Bathrobes
Carpeting
Room Towels Provided
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Telephone
Alarm Clock
Trash Cans
Blackout Curtains
Toiletries Provided
Linens
Socket Near The Bed
Allergy-free Rooms Available
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Concierge Services
Bicycle Parking
Designated Smoking Area
Invoices
Laundry Services
Desk/workspace Available
Transportation
Parking Available (charges May Apply)
Parking Available
On-site Parking
Electric Vehicle Charging Station
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.6/10
V. good
408 Reviews
Cleanliness
8.7
Facilities
8.8
Location
8.6
Service
9.2
Aaron
solo traveller
9.0
Very comfortable bright spacious room in great location. Coffee/tea available in the morning and wine in the evening in the lobby. All of the staff were lovely.
The room was so spacious that it felt a bit empty. Additional seating and a luggage rack would have been nice.
August 2025
Traci
Family with young children
10.0
The beds were very soft and comfortable. The room was clean. I like when the bathroom has the vanity in the same room as the shower as this one did. The hotel did have their own parking under the hotel, that was good because it made me feel safer about having to park my car in the city. It was a small parking garage though.
Everything was great! We did have to pay for parking, but that is not uncommon in the city.
August 2025
Masa
Family with young children
10.0
Right in the middle of Japantown, felt very safe. Bed was very comfortable. Although it was connecting room, we did not hear anything from our neighbor.
Nothing.
August 2025
Inkar
Couple
3.0
Spacious rooms and comfortable beds
- Old hotel overall, old in-room amenities like fridge, TV
- Sheets weren’t changed in 5 days we stayed, just the bed was made up
- Smelly carpet ? & AC
- Noisy at night: can very clearly hear doors opening/closing, people/dogs from the hallway
- Didn’t have slippers available at all
- Staff not willing to bring corkscrew or utensils, asked to come down ourselves
- Bathroom not ergonomically thought through, super wide door, water all over the counter, floor outside shower
September 2025
Annemarie
Couple
9.0
The bed was extremely comfortable and the staff was very nice. The area was clean and felt safe.
September 2025
Karen
Family with young children
3.0
It was clean
It was to far from things I wanted to do
September 2025
Ikedar01
family with young children
10.0
Clean, looks updated.
September 2025
ikedar01
Family with young children
10.0
Clean, looks updated.
September 2025
Rayshell
Family with young children
10.0
The location was excellent and the room was very clean, beds very comfortable and rates very good with excellent, secure parking
We loved everything about this hotel
September 2025
Anie
Family with young children
10.0
Upon check-in, staff was friendly and helpful. Lobby was very clean leading to a great first impression.
Our room was spacious and very clean. Thoughtful touches like q-tips and cotton balls set it apart. It was nice and quiet. A calm oasis in a hectic city.
September 2025
Penny
Couple
7.0
Good location
Old and needs updating and expensive for what you get
September 2025
Mary E.
Couple
10.0
Great location, very comfortable, good value
October 2025
Gremx
family with young children
9.0
We loved the hotel in general. It's clean, the rooms are comfortable, and the staff friendly. There is a nice roof garden with chairs, the lobby is cozy and equipped with couches, tables, wifi, and courtesy wine.
Not just about this hotel, but hotels in San Francisco in general (in the USA more broadly) do not include the parking space. And it's never cheap, so you end up paying more than expected for the stay.
October 2025
gremx
Family with young children
9.0
We loved the hotel in general. It's clean, the rooms are comfortable, and the staff friendly. There is a nice roof garden with chairs, the lobby is cozy and equipped with couches, tables, wifi, and courtesy wine.
Not just about this hotel, but hotels in San Francisco in general (in the USA more broadly) do not include the parking space. And it's never cheap, so you end up paying more than expected for the stay.
October 2025
Hester
Family with young children
10.0
Location, transportation around every corner and dog friendly.
No. Not really just time change for complimentary items.
October 2025
Gerardo
Couple
8.0
Location and staff
Parking
October 2025
Deanna
Solo Traveler
10.0
Very comfortable rooms with nice balconys. Enjoyed Japantown and very central in area. Showers and facilities were great. Very nice decor. Coffee and drinks downstairs is handy and nice touch. Staff very pleasant.
All good!
October 2025
Lindsay
Solo Traveler
8.0
Great location and room, older building meant you could hear and feel doors slamming shut.
As I was traveling from oversees, I was unfamiliar with the “extra” fees for processing the room booking. The price received via booking.com vs the price I paid ended up being an extra $400, and I didn’t order anything or charge anything else to the room.
October 2025
Philip
review category business travellers
3.0
Very little to be honest - struggling to think of any redeeming features. Location is solid, that’s about it! Bathroom and walk in shower were quite nice, but finishing wasn’t the best.
More of a Motel than a Hotel, and I knew immediately on check in that I was going to be disappointed. Prices were very high, and that didn’t even get you a bottle of complimentary water in the room - the last thing I wanted to do after travelling for 16 hours + was to go hunting for water! Room was very average relative to the cost, and the sound insulation was so poor, that I could more or hear the phone conversation of another guest in the adjacent room! Breakfast of eggs and avocado featured one hot egg and one lukewarm egg - how is this possible! - and the chef appeared to also be the server, which just gave the impression the property was not appropriately staffed.
Due to stay 4 nights and checked out after on,y one night - even that was painful, with front desk being unable to resolve this basic ask and they had to get the manager involved. Cancellation of additional nights was eventually resolved satisfactorily, but it was not straightforward.
A property to avoid..
October 2025
Jill
review category business travellers
9.0
Clean, happy hour, deck
-
October 2025
jill
Couple
9.0
Clean, happy hour, deck
-
October 2025
Brian
Group Traveler
9.0
Great location in Japantown. Walking distance to a lot of shopping and restaurants.
Parking was not easy as is probably typical for San Francisco. Garage is small and not easy to get in and out of.
October 2025
Willow
family with young children
9.0
Great location, very relaxed, great design, comfy beds, spacious, nice shower
Lots of local, walkable (within a few blocks) interesting shops and restaurants
A little noise from other rooms, not enough to be bothersome
October 2025
Greg
Couple
7.0
Mattress and bedding were exceptional! Great Location! Very Quiet property! Friendly helpful staff. efficient check in and out! They remembered our anniversary at front desk! That was impressive! Thank you!
corner king balcony room that was a little dated and under appointed. No sitting area other than desk chair for what was a supposed upgraded room.
October 2025
Giovanna
young couple
10.0
Great location. Loved the coffee station in the morning and happy hour time in the afternoon!
Cleaning of the hallway and the room.
October 2025
Valerie
Solo Traveler
7.0
Room was nice and clean. Staff was very friendly and helpful. Loved the wine happy hour when I checked in.
Restaurant was reservations only, 11 courses and over $140. Wish there was another dining option in hotel. Felt hotel was overpriced.
November 2025
James
Couple
9.0
Location was awesome
November 2025
Stephen
Couple
10.0
Safe location and facilities very clean
November 2025
Karin
Group Traveler
8.0
Nice and clean. Located in a safe area yet we were still able to walk to the sites and visit family in the area
WiFi was slower than expected. Hard to do work while there
November 2025
Timothy
Couple
9.0
The location of the hotel was AMAZING. We loved how close we were to Japantown, and it made it super easy to reach restaurants, shops, and more.
The pillows were a bit too soft and weren't super comfortable.
December 2025
A.c.
family with young children
10.0
Central Location, very comfortable bed, excellent service, accommodating.
Street noise/road noise, couldn't be helped. We were on 7th floor, and its at heart of Japantown. Better quality bath and wash towels needed.
December 2025
A.C. D.
Family with young children
10.0
Central Location, very comfortable bed, excellent service, accommodating.
Street noise/road noise, couldn't be helped. We were on 7th floor, and its at heart of Japantown. Better quality bath and wash towels needed.
December 2025
Anonymous
Unknown
10.0
location, style, attentive staff
December 2025
Sergey
Solo Traveler
7.0
Great location in the Japantown and close to O’Farrell street.
No ramp for suitcases at the entrance. Rooms can be quite noisy. Water pressure was rather weak. Room service was too late in the day.
December 2025
Thomas
Couple
9.0
Very helpful staff, great location, and nice rooms. Each room seems to have a bay window which makes them really enjoyable. The rooms are comfortable and clean, the beds are great, and the environment is relaxing.
The lobby is down a half level, which makes it a little dark. Perhaps a little more lighting and more separate seating groups would improve it. Otherwise, this is a wonderful hotel.
January 2026
Robert
Couple
10.0
Room was comfortable and light. Staff was uniformly frindly and helpful.
January 2026
Fang
Family with young children
9.0
The bed was very comfortable! The room is spacious and beautifully decorated. The daybed by the window is lovely. The location is convenient to all the major sights. The staff was very attentive and helpful.
The bathtub was not always clean.
January 2026
Jolie
Group Traveler
10.0
Excellent location, great access to public transportation, clean, and spacious !
Nothing
January 2026
Krystyna
Family with young children
10.0
Clean, welcoming staff, convenient, great location, comfortable bed, quiet and the water refill stations were a plus!
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