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SureStay by Best Western San Francisco Marina District

1940 Lombard St | San Francisco, CALIFORNIA 94123-2807, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Francisco
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
Free Breakfast
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi

SureStay by Best Western San Francisco Marina District - San Francisco

Located in San Francisco's Marina District, this centrally located hotel offers guest rooms with free WiFi. Fisherman's Wharf is 0.7 mi away.

Free limited guest parking is offered based on availability at SureStay by Best Western San Francisco Marina District. Guest rooms at this hotel include a flat-screen cable TV and a coffee machine. SureStay by Best Western San Francisco Marina District features a continental breakfast in the lobby each morning.

The knowledgeable hotel staff at can arrange tours and day trips around the Bay Area. AT&T Park, home of the San Francisco Giants professional baseball team, is 25 minutes’ drive away. San Francisco’s vibrant Union Square is 2.

2 mi away.

Rooms Types
Double Room with Two Double Beds - Non-Smoking room in SureStay by Best Western San Francisco Marina District
Room Details
Double Room with Two Double Beds - Non-Smoking
2 double beds 33.45m² Type: Quadruple
Internet facilities Bathtub Safe Telephone Hairdryer Wake-up service/Alarm clock Kitchenette Desk Shared bathroom DVD player Microwave Dishwasher Extra long beds (> 6.5 ft) Walk-in closet Towels/Sheets (extra fee) Sauna Books, DVDs or music for children Pool with a view Bottle of water Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

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King Room - Non-Smoking room in SureStay by Best Western San Francisco Marina District
Room Details
King Room - Non-Smoking
1 extra-large double bed 27.87m² Type: Double
Internet facilities Bathtub Safe Telephone Hairdryer Wake-up service/Alarm clock Kitchenette Desk Shared bathroom DVD player Microwave Dishwasher Extra long beds (> 6.5 ft) Walk-in closet Towels/Sheets (extra fee) Sauna Books, DVDs or music for children Pool with a view Bottle of water Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

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King Suite with Sofa Bed and Walk-In Shower - Fireplace room in SureStay by Best Western San Francisco Marina District
Room Details
King Suite with Sofa Bed and Walk-In Shower - Fireplace
1 extra-large double bed, 1 sofa bed 50.17m² Type: Suite
Internet facilities Bathtub Telephone Hairdryer Wake-up service/Alarm clock Kitchenette Desk Shared bathroom Free toiletries DVD player Microwave Dishwasher Extra long beds (> 6.5 ft) Walk-in closet Towels/Sheets (extra fee) Sauna Dryer Books, DVDs or music for children Pool with a view Bottle of water Toothbrush Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

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Double Room with Bath Tub - Disability Access/Non-Smoking room in SureStay by Best Western San Francisco Marina District
Room Details
Double Room with Bath Tub - Disability Access/Non-Smoking
1 double bed 33.45m² Type: Double
Internet facilities Bathtub Safe Telephone Hairdryer Wake-up service/Alarm clock Kitchenette Desk Shared bathroom DVD player Microwave Dishwasher Extra long beds (> 6.5 ft) Walk-in closet Towels/Sheets (extra fee) Sauna Books, DVDs or music for children Pool with a view Heated pool Bottle of water Game console - Wii U Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

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Guest Score and Reviews
6.7 /10

Pleasant

321 Reviews

Cleanliness
6.7
Facilities
7.5
Location
7.2
Service
6.6

Schlegel-perry

young couple

5.0

Breakfast and am desk clerk made the stay better

October 2025

Schlegel-Perry

Couple

5.0

Breakfast and am desk clerk made the stay better

October 2025

Services & Facilities

Most popular facilities
Wheelchair accessible
Free Breakfast
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room Service
Air Conditioning
Hair dryer
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Food & Drinks
Free Breakfast
Vending Machine
General
24-Hour Front Desk
Express Check-In/Check-Out
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Daily Disinfection
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service
Safety Deposit Box
Air Conditioning
Hair Dryer
Microwave
Coffee/tea Maker
Refrigerator
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Telephone
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Desk/workspace Available
Tour Services
Transportation
Free Parking
Health Services
First Aid Kit Available
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 11:00

Front Desk Hours: 24/7

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is possible on site (reservation is not possible).

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.

Property Surroundings

1940 Lombard St | San Francisco, CALIFORNIA 94123-2807, US

Famous

Historical

Park & Beaches

Closest Airports

SureStay By Best Western San Francisco Marina District FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Food & Drinks
Free Breakfast
Vending Machine
General
24-Hour Front Desk
Express Check-In/Check-Out
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Daily Disinfection
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service
Safety Deposit Box
Air Conditioning
Hair Dryer
Microwave
Coffee/tea Maker
Refrigerator
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Telephone
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Desk/workspace Available
Tour Services
Transportation
Free Parking
Health Services
First Aid Kit Available
All Guest Score and Reviews
6.7 /10

Pleasant

321 Reviews

Cleanliness
6.7
Facilities
7.5
Location
7.2
Service
6.6

Schlegel-perry

young couple

5.0

Breakfast and am desk clerk made the stay better

October 2025

Schlegel-Perry

Couple

5.0

Breakfast and am desk clerk made the stay better

October 2025

Jacobo

Couple

7.0

I loved the location. The hotel is a great walking distance to everything. Getting to and from the bus was fairly easy as well.

My only draw back is the parking situation. It is first come first serve. Which I never had a problem finding parking. The only issue was that the spaces were TIGHT and made it difficult to park your car. Only leaving a little space to get in and out of your car. I was worried about other guest dinging my car with their door when they would get in and out of their car.

November 2025

Ya

young couple

7.0

Quiet and convenient area

Refrige and air com makes loud noise all the time

November 2025

Maria

Family with young children

3.0

I liked how clean it was and the location.

Unfortunately I had requested this room exactly because it had a fireplace. The dissatisfaction of finding out the fireplace did not work and the person at the front desk calling back my room at the time stating that it would be getting fixed the next day and sure enough it wasn't. Next time don't sell a misrepresentation of a room stating it has an amenity that doesn't work. Ontop of that the sofa was stained with idk what. Pictures are posted. For the price I paid I could have placed myself, husband and baby somewhere else.

November 2025

Bev

Family with young children

10.0

The price. Nice room

Not much parking

November 2025

Prashant

family with young children

10.0

Location was good.

Should have more parking space

December 2025

Francisco

Family with young children

9.0

Location and value

They didn't mention that payment should be made with a card under the same name of the person who is booking. So we wasted time and money when it could've been avoided.

December 2025

Izamar

Family with young children

8.0

Location and the courtyard- walk to the rooms was comfortable

The rooms were cleanish. .

December 2025

Angie

Couple

1.0

the clerk that we check out

mainly no parking unless you pay the nite clerks $25 cash theres just 10 parking spaces and half of them have cones you can park there only if you pay $25 cash mold in bathroom

December 2025

Alexandra

Family with young children

8.0

The room was spacious and clean. The location was close to public transportation and walking distance to Fisherman's Wharf. Breakfast was basic but okay.

The window was on the street side and close to the main stairs. There was a lot of noise from other people staying at the hotel and dragging up luggage due to the lack of an elevator.

December 2025

Josanlo

Solo Traveler

10.0

The accommodation and assistance of Riya. She is so nice and great!

None. So far so good!

January 2026

Helen

Family with young children

10.0

It was a nice and quiet place. I got some much needed rest. Staff was great.

Everything was fine

January 2026

Alexei

young couple

8.0

Location, recently renovated, quiet

January 2026

Ashley

family with young children

8.0

Staff was friendly and help

Road noise

January 2026

Ashley s.

Family with young children

8.0

Staff was friendly and help

Road noise

January 2026

Louie

Solo Traveler

2.0

Location was near where I wanted to go. I didn't have breakfast but I was told about it. The room was okay had what it needed lots of room to store the things I had. Mirror was big and bright which was nice.

The safety lock on top of the door in my room was missing so that was concering and made me feel unsafe but luckly no one came into my room as I slept. Also as I walked on one side of my room it kept creeking so something wrong with the flooring maybe wasn't a big deal I just slept on the other side. Problem the wall was thin so you can hear people next door and at the time I stayed there were people making loud nosies.

January 2026

Diana

family with young children

6.0

The location is good, near lots of shops and restaurants. Near The famous Lombard Street with the curvy road.

Did not that or for place was not working. And we were getting bitten by mosquitoes due to the large gap underneath the door.

January 2026

Diana “.

Family with young children

6.0

The location is good, near lots of shops and restaurants. Near The famous Lombard Street with the curvy road.

Did not that or for place was not working. And we were getting bitten by mosquitoes due to the large gap underneath the door.

January 2026

Truckee

family with young children

6.0

Was a good room comfy

Paid for a fireplace and it didn't work and no discount!

February 2026

Truckee L.

Family with young children

6.0

Was a good room comfy

Paid for a fireplace and it didn't work and no discount!

February 2026

Thomas

Solo Traveler

8.0

Cleanliness, friendly staff, spacious, perfect budget friendly.

I got the king suite. Fireplace doesn’t work, and the fridge doesn’t work.

February 2026

Kimberly

solo traveller

10.0

It was quiet.

February 2026

Artemio

Couple

5.0

Not it’s ok but staff it’s taken time to fine a room because the first room was for disabled and bathroom was not working so it was the water is all over the bathroom

I am so happy because he did not solve problems as soon as possible

February 2026

Mariana

Couple

1.0

Bed was comfortable and location was good

Best Western has always been an incredible option for me. On this trip, I chose to stay twice at two different Best Western properties because I trust the brand. In Yosemite, I stayed at Best Western Yosemite Gateway Inn, and it exceeded all my expectations. It was very clean, the staff was excellent, the property was wonderful, and I felt comfortable and safe at all times. However, I am currently staying at Best Western SureStay in San Francisco, and the experience has been a nightmare. When we arrived, we were informed that parking might not be available. While I understand limited parking can happen, the staff was not helpful at all and did nothing to assist us in finding a solution. The room itself is not clean. When walking barefoot, you can clearly feel and see that the floor is dirty. But the most frightening part happened last night. While I was trying to sleep, two people right outside my room got into a physical fight. They were screaming at each other, shouting slurs, and hitting each other. The fight went on for what felt like 30 minutes to an hour. I was shaking in fear in my bed the entire time. I could hear the blows and the yelling, and no one intervened. No one stopped it. I felt completely unsafe. It was a terrible experience. I barely slept. I woke up exhausted, and next day plans in San Francisco were affected because I was so tired and shaken. This strongly compromised my overall trip experience. I am deeply disappointed because Best Western had always been a reliable and safe option for me. I don’t know what can be done at this point whether a refund, compensation, or at the very least a warning on the listing that this property may not be safe but I felt it was important to formally report this situation.

March 2026

Camila

family with young children

9.0

SureStay is a good hotel: clean, well located, and with very friendly staff. The check-in process was easy, and the manager kindly allowed us to check in early, which we really appreciated. Parking is limited, so make sure to arrive early or ask the front desk for assistance. Breakfast is simple, but it includes fruit, coffee, yogurt, oatmeal, and pancakes — enough to have a good start to the day. Overall, it offers great value for money. It’s close to major attractions and surrounded by many restaurants and bars. I would stay here again

We did have one inconvenient night because of a couple arguing loudly. However, this was an isolated incident caused by rude guests and was beyond the hotel’s control.

March 2026

Cindy

group

9.0

It was close to main attractions, house keepers were super nice and always asking if we need it anything.

Front staff was rude most of the time. had requested adjacent rooms and they told me I had to check in early for that, parking was an issue most of the stay, they do parking reservations but they say they don’t over the phone, bathrooms needs to be updated.

March 2026

cindy

Group Traveler

9.0

It was close to main attractions, house keepers were super nice and always asking if we need it anything.

Front staff was rude most of the time. had requested adjacent rooms and they told me I had to check in early for that, parking was an issue most of the stay, they do parking reservations but they say they don’t over the phone, bathrooms needs to be updated.

March 2026

Peter

young couple

10.0

Very clean, perfect for the price

March 2026

Peter N.

Couple

10.0

Very clean, perfect for the price

March 2026

Hsing

family with young children

7.0

Breakfast was averagea and the the hot dish is selfmade muffins. The location is slightly suburban, but is quiet. There are several available bus routes and may be convinent. There aren't many small restaurants nearby, so I suggest eating a proper meal before taking public transport back.

The top floor is the second floor. Although there's no elevator, my luggage wasn't heavy, so I could still carry it up. Some hotels in Japan don't provide elevators for passengers, but they do provide elevators for luggage. I'm not sure if this hotel has that facility.

March 2026

Steve

young couple

5.0

It’s was clean and location was good

Fixtures in room need some attention a up grade would do wonders

March 2026

Hsing C.

Family with young children

7.0

Breakfast was averagea and the the hot dish is selfmade muffins. The location is slightly suburban, but is quiet. There are several available bus routes and may be convinent. There aren't many small restaurants nearby, so I suggest eating a proper meal before taking public transport back.

The top floor is the second floor. Although there's no elevator, my luggage wasn't heavy, so I could still carry it up. Some hotels in Japan don't provide elevators for passengers, but they do provide elevators for luggage. I'm not sure if this hotel has that facility.

March 2026

Victor

Couple

10.0

I’ve stayed here 2 other times.

It was with in walking distance for the conference.

March 2026

Maryann

Couple

6.0

The shower was hot and the bed was comfortable. It was in the Marina district. The room was clean. We luckily did get the as advertised free parking but this is on a first come first serve basis and not guaranteed which we didn’t realise at the time of booking.

Fairly basic accomodation. It felt a bit unsecured. The included breakfast was okay but a very basic continental.

March 2026

Ethan

Solo Traveler

7.0

Inside rooms were quiet, for the city. Close to good restaurants and the Palace of Fine Arts. Parking very secure.

March 2026

Daniil

young couple

6.0

Great check-in, convenient location

Floor was dirty a little, noise coming from the side whole night.

April 2026

Victoria

Solo Traveler

7.0

Close to everything

Limited parking, the showerhead fell out and they never came to fix it

April 2026

Naomi

young couple

7.0

Was nice and central to everything

The parking was a bit hard

April 2026

Robbie

Family with young children

7.0

Loved the ac…

The fire place nor dryer worked

April 2026

Edward

young couple

8.0

This is a good option when travelling on a budget. We did quite a lot of looking into the different areas of the city and felt this would be the best location and it did not disappoint. Really easy to get to the main sights, good public transport options on the road right outside, and parking wasn't an issue whilst we were there. We arrived late on the first night so emptied car completely (highly recommend you leave any compartments open to show the car is empty) and parked on the road with no issue round the corner, then first thing the next morning when the car park had emptied we got a spot inside. There was a slight hiccup at check in, but the staff member working was very helpful and kindly sorted this out for us. The staff on the whole were really helpful.

Don't book the accessible room, book a standard or a larger room, it is worth the extra for the additional space. It's a little odd there is an accessible room at the top of 2 flights of stairs with no elevator! We booked this in error, but please note that it is not really an accessible room, if you require a ground floor accessible room, LOOK ELSEWHERE.

April 2026

Brian

Solo Traveler

2.0

Conveniently located in Marina District Room was clean. Housekeeping staff helpful

Paid for suite with fireplace. Fireplace did not work. Informed front desk and was told “it doesn’t work” TV remote not working. Smoke detector missing with loose wires hanging from bracket. Electrical outlet under desk not secured into box and was sticking out past wall with bare wires exposed. Toilet paper holder missing with exposed hole in wall. TP roll’s sitting on floor beside toilet When hair dryer plugged into wall socket bathroom lights turn off

April 2026

Olena

Solo Traveler

3.0

Overall, the hotel isn't bad. Its main advantage is the location in a wonderful neighborhood. Street noise isn't very noticeable because the rooms face an inner courtyard.

However, there are some downsides. The parking is extremely tight; you have to unload all passengers and luggage first and then somehow squeeze out of the car yourself. The staff is also very loud, and it was unpleasant being woken up by their shouting. The condition of the rooms is mediocre: the toilet paper holder was broken, so the roll was just sitting on the toilet tank. What’s worse, it wasn't even a new roll — they didn't even bother to change it after the previous guests. I’ve never seen anything like it before.

May 2026

Dana

Solo Traveler

10.0

The location was perfect for walking to the piers and had awesome little restaurants, coffee shops, and scenery Was beautiful

May 2026

Marie

solo traveller

8.0

Good location... good size rooms

Breakfast

May 2026

Pavla

family with young children

7.0

Good location, convenient parking

There was light in the room the whole night even with curtains closed, the socket was broken and dangerous especially for kids, one day there was only almost boiling water in the shower.

May 2026

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