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Grand Fiesta Americana Chapultepec

Mariano Escobedo 756 Colonia Anzures | Mexico City, DISTRITO FEDERAL 11590, MX
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Grand Fiesta Americana Chapultepec - image 1
Highlights
Front desk [24-hour]
Airport transfer
Great for activities
Located in heart of Mexico City
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows

Grand Fiesta Americana Chapultepec - Mexico City

Overlooking Chapultepec Park in one of the best neighborhoods in Mexico City, this hotel offers relaxing spa services and gourmet dining within minutes of the city's main business, commercial and entertainment districts. Grand Fiesta Americana Chapultepec features the sophisticated Spa 19th. Specialty services include massages, body scrubs, hydrotherapy and aromatherapy.

Feel pampered with the spa's use of unique ingredients such as wine, chocolate, clay, milk and coffee. There is also a gym. The spacious, air-conditioned rooms at Grand Fiesta Americana Chapultepec have modern décor and offer views of Chapultepec Castle.

Enjoy international cuisine for lunch and dinner in a contemporary atmosphere at Azur Restaurant. You can enjoy a drink in the Azur Bar.

Rooms Types
Deluxe Double Room room in Grand Fiesta Americana Chapultepec
Room Details
Deluxe Double Room
2 Full bed 35.02m² Type: Double
Internet facilities Shower Bathtub Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area DVD player Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Oven Toaster Game console - Xbox 360 Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Private apartment in building Books, DVDs or music for children Baby safety gates Adapted bath Heated pool Shallow end Bottle of water Chocolate/Cookies Game console - PS4 Shampoo Streaming service (like Netflix) Fire extinguisher Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources Complimentary afternoon snacks and drinks in the executive lounge Free gym access Access to private pool

Select dates to see prices

Deluxe Double Room with Park View room in Grand Fiesta Americana Chapultepec
Room Details
Deluxe Double Room with Park View
2 Full bed 35.02m² Type: Double
Internet facilities Shower Bathtub Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area DVD player Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Oven Toaster Game console - Xbox 360 Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Entire unit wheelchair accessible Private apartment in building Books, DVDs or music for children Adapted bath Heated pool Shallow end Bottle of water Game console - PS4 Childrens' cribs Shampoo Shower cap Streaming service (like Netflix) Fire extinguisher Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources Complimentary afternoon snacks and drinks in the executive lounge Free gym access Access to private pool

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Deluxe King Room room in Grand Fiesta Americana Chapultepec
Room Details
Deluxe King Room
1 King bed 35.02m² Type: Double
Internet facilities Shower Bathtub Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area DVD player Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Toaster Game console - Xbox 360 Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Private apartment in building Books, DVDs or music for children Adapted bath Heated pool Shallow end Bottle of water Game console - PS4 Shampoo Streaming service (like Netflix) Fire extinguisher Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources Complimentary afternoon snacks and drinks in the executive lounge Access to private pool

Select dates to see prices

Deluxe King Room with Park View room in Grand Fiesta Americana Chapultepec
Room Details
Deluxe King Room with Park View
1 King bed 35.02m² Type: Double
Internet facilities Shower Bathtub Pay-per-view channels Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area DVD player Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Toaster Game console - Xbox 360 Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Entire unit wheelchair accessible Private apartment in building Books, DVDs or music for children Baby safety gates Adapted bath Heated pool Shallow end Bottle of water Game console - PS4 Shampoo Streaming service (like Netflix) Fire extinguisher Privacy curtain Window Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Carbon monoxide sources Complimentary afternoon snacks and drinks in the executive lounge Access to private pool

Select dates to see prices

Guest Score and Reviews
8.8 /10

V. good

361 Reviews

Cleanliness
9.2
Facilities
9.6
Location
8.7
Service
9.4

Sauro

Business Traveler

4.0

The bed and the location

The bathroom is outdated, the hot water needs ages to come out. The room cannot be darken completely during the night, there is a round window with a transparent curtain where the light passes through completely, during the night from the outside lights till the sun rise. The breakfast it's supposed to be a buffet but there you only find cold stuffs (bread, fruits, corn flakes and vegetables). All the hot dishes like eggs (prepared in any way), bacon, tortilla etc etc, you need to order it from the waitress and it takes a very long time both, ordering it and then getting the order at the table. And this happened very early in the morning when the breakfast room was almost empty. The juices are claimed to be natural but are just made of concentrated fruits with syrup, and among the 5 or 6 offered you need to guess what they are made of because there is not a single indication/writing about what is what. And this, in fact, applies to the entire "buffet".

February 2025

Anonymous

Couple

10.0

Outstanding in all aspects

February 2025

Services & Facilities

Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
More Amenities
Accessibility
Facilities For Disabled Guests Available
Audible Alarm
Wheelchair Accessible
Activities & Things to do
Entertainment Services
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Alternative Meal Arrangement
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Private Check-in/check-out
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Private Entrance
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
French
Spanish
Media & Technology
TV & Movies/Shows
Mobile App For Room Service
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Window
Clothes Drying Rack
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Radio
Air Conditioning
Slippers
Hair Dryer
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Adapter
Xerox/fax In Business Center
Ticket Services
Concierge Services
Massage Services
Gift/souvenir Shop
Designated Smoking Area
Swimming & Soaking
Hot Tub/Whirlpool
Spa/sauna
Transportation
Airport Shuttle
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
Electric Vehicle Charging Station
Shuttle Service
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 12:00

Front Desk Hours: 24/7

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is possible on site (reservation is not needed) and costs USD 11 per day.

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. Children up to and including 12 years old stay for free when using an existing bed. Children from 2 years old to 12 years old stay for free when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Property Surroundings

Mariano Escobedo 756 Colonia Anzures | Mexico City, DISTRITO FEDERAL 11590, MX

Famous

Historical

Grand Fiesta Americana Chapultepec FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Audible Alarm
Wheelchair Accessible
Activities & Things to do
Entertainment Services
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Alternative Meal Arrangement
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Private Check-in/check-out
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Private Entrance
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
French
Spanish
Media & Technology
TV & Movies/Shows
Mobile App For Room Service
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Window
Clothes Drying Rack
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Radio
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Bathrobes
Carpeting
Room Towels Provided
Heating
Mirror
Smoke Alarms
Fire Extinguishers
Mini Bar
Ironing Amenities
Telephone
Alarm Clock
Trash Cans
Kitchenware
Toiletries Provided
Linens
Socket Near The Bed
Allergy-free Rooms Available
Sleep Comfort Items
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Adapter
Xerox/fax In Business Center
Ticket Services
Concierge Services
Massage Services
Gift/souvenir Shop
Designated Smoking Area
Invoices
Doorman
Spa Services
Laundry Services
Desk/workspace Available
Shops On Site
Tour Services
Swimming & Soaking
Hot Tub/Whirlpool
Spa/sauna
Transportation
Airport Shuttle
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
Electric Vehicle Charging Station
Shuttle Service
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.8 /10

V. good

361 Reviews

Cleanliness
9.2
Facilities
9.6
Location
8.7
Service
9.4

Sauro

Business Traveler

4.0

The bed and the location

The bathroom is outdated, the hot water needs ages to come out. The room cannot be darken completely during the night, there is a round window with a transparent curtain where the light passes through completely, during the night from the outside lights till the sun rise. The breakfast it's supposed to be a buffet but there you only find cold stuffs (bread, fruits, corn flakes and vegetables). All the hot dishes like eggs (prepared in any way), bacon, tortilla etc etc, you need to order it from the waitress and it takes a very long time both, ordering it and then getting the order at the table. And this happened very early in the morning when the breakfast room was almost empty. The juices are claimed to be natural but are just made of concentrated fruits with syrup, and among the 5 or 6 offered you need to guess what they are made of because there is not a single indication/writing about what is what. And this, in fact, applies to the entire "buffet".

February 2025

Anonymous

Couple

10.0

Outstanding in all aspects

February 2025

Mm

young couple

9.0

We really enjoyed our stay at the Grand Fiesta Americana Chapultepec. We were at the Fiesta Club level and thus had free access to the Grand Lounge, which included excellent breakfast in the morning and drinks and canapees in the evening, and a great view of the city. Rooms were very clean and well appointed. There is a lot of traffic around the hotel but the rooms are well soundproofed. The people were super friendly and helpful. WiFi worked well. Access to elevators secured by key card. Great location across from the Chapultepec Park and Castle, and in walking distance to Polanco. Their restaurant Azures has outstanding modern Mexican cuisine and excellent service and ambience. Our pre-payment through Booking was accepted without any problems, and there were no billing issues. The other guests were mainly business people and well behaved. We will come back.

I wish they would have a nice outdoor patio.

March 2025

MM

Couple

9.0

We really enjoyed our stay at the Grand Fiesta Americana Chapultepec. We were at the Fiesta Club level and thus had free access to the Grand Lounge, which included excellent breakfast in the morning and drinks and canapees in the evening, and a great view of the city. Rooms were very clean and well appointed. There is a lot of traffic around the hotel but the rooms are well soundproofed. The people were super friendly and helpful. WiFi worked well. Access to elevators secured by key card. Great location across from the Chapultepec Park and Castle, and in walking distance to Polanco. Their restaurant Azures has outstanding modern Mexican cuisine and excellent service and ambience. Our pre-payment through Booking was accepted without any problems, and there were no billing issues. The other guests were mainly business people and well behaved. We will come back.

I wish they would have a nice outdoor patio.

March 2025

Leo

Solo Traveler

2.0

Good service and very attentive staff

1. Noisy - the rooms are not sound proof and the lower your room is , the more noise exposed you are to the Main Street which has track , motorcycles and ambulances noise 24/7. 2. Equipment is old and not maintained 3. Bathroom floor and shower specifically is a slip hazard. 4. Prices are outrageous! 250$ a room is only the start - the restaurant has decent food but they charge 3 or 4 times higher than a high fine restaurant outside. 5. English is not spoken with many staff members.

March 2025

Stephen

Couple

8.0

Good hotel for a short stay in CDMX. Room was very large and comfortable.

March 2025

Bentonne

Couple

10.0

Very attractive lobby, restaurant and rooms. Excellent service all around, good food and cocktails. Exceptional assistance provided after my husband got ill, including sending a doctor, getting us all needed medications and keeping the room extra-clean.

March 2025

Majdei

Family with young children

8.0

The only thing that i didnt like, that the Waitors at teh breakfast Area, when you ask them for Coffee or tea, there english is very average, and there was big delay and confusion in our orders, and at the end teh guy who came to us, he only knows one word in Englidh, (Tip not Included!) which I really didn't like .

what i mentioned at the begining location cleanless

April 2025

Marina

family with young children

10.0

Location and beautiful hotel with wonderful staff.

It’s perfect!

April 2025

Marina S.

Family with young children

10.0

Location and beautiful hotel with wonderful staff.

It’s perfect!

April 2025

William

review category business travellers

8.0

The location is good but it can be a bit noise. The service is excellent, specially at the restaurant. The food is also very good. The breakfast has a good variety and you can order food a la carte at no extra cost. Although, they only have one restaurant, the menu is good for a few days' stay.

Although the location is good, it is at a busy corner and it can be a bit loud depending on your floor level and room direction. There is no pool (all other similar hotels have).

May 2025

Orestis

young couple

9.0

Clean rooms, nice staff. Beds are comfortable, shower was really nice.

The park is close but otherwise the location is not really close by walking to many cafes and restaurants Slightly pricy but overall a fair price for Mexico City

June 2025

Diego

solo traveller

8.0

Breakfast was excellent!

I always stay at Fiesta Americana hotels when I travel to Mexico City (usually 2–3 times per year). Given my loyalty to the hotel, I was expecting to stay on the "Fiesta Rewards" floors. However, this time I was assigned a room on the first floor, which did not meet my expectations.

July 2025

David

family with young children

10.0

Food and service, exceptional - room service, bar service. Amazing view of the castle.

August 2025

Stanislav

review category business travellers

10.0

Nice view from the room to Chapultepec park. Beds are comfortable, room service comes twice a day to tide up the room.

Breakfast on 16th floor was basic, it might have more variety.

September 2025

Mydroneservices

solo traveller

9.0

Great Location

October 2025

Louis

solo traveller

7.0

Central, food good room good.

No hot water in the morning. It was stated that there would be transport to the airport however it was ordinary taxi called by hotel which costed much more than front desk told me)

October 2025

Ernst

young couple

10.0

Very elegant, clean and sophisticated

October 2025

Ernst A.

Couple

10.0

Very elegant, clean and sophisticated

October 2025

Maria

Couple

5.0

The staff was very nice

It felt old even it had been renovated

October 2025

Jerry

Couple

10.0

Located across the street from Chapultepec park and about two blocks from Paseo de la Reforma. Easy to get to many locations around the city. Hotel staff were very helpful and friendly. Excellent breakfast buffet. Very nice and comfortable room.

November 2025

Ronnie

Couple

10.0

We were on the 16th floor with the Lounge and we enjoyed having this extra space to hang out and have a nice cup of coffee or tea. The staff there is exceptional. All the staff is well trained and welcoming. The front desk was amazing as well. Check-in is so easy, and the room is superbly cleaned. this was our second stay here and we won’t stay anywhere else when we come to Mexico City. You will also love the views. We met some nice people here too and shared travel tips.

November 2025

Izaguirre

Solo Traveler

10.0

Everything was really comfortable

November 2025

Diane

Couple

9.0

The staff is very friendly and helpful, the rooms are cleaned every day by efficient housekeepers, the gym on the 17th floor has a terrific view of the city. We arrived just prior to “Dia de los Muertos” so the lobby had been decorated with orange marigolds and skeletons.

we asked for a wake up call at 2am for Friday morning…the day we were checking out…as we had to get to the airport for a 5am flight. Unfortunately the front desk called us as 2am WEDNESDAY morning!

November 2025

Kenneth

Family with young children

8.0

The staff was amazing

All of the amenities at the wet bar, even the coffee you have to pay for...

November 2025

Civan

young couple

10.0

It was amazing ! Everything was great

December 2025

Elena

Couple

8.0

Staff. Location. Comfortable beds. Good pillows and linens. Good size shower with plenty of hot water.

The decor is not that beautiful. Rather boring and feels a bit outdated. Room needs lighting in the entryway as you enter the room. Needed more hooks to hang towels. The club level was disappointing - I have had better food options at airport lounges. But staff were lovely.

December 2025

Oleksandra

Family with young children

9.0

This was the first place we stayed at in Mexico. We arrived very tired after a long and difficult journey, and we were welcomed so warmly. The restaurant is excellent, and the breakfasts were absolutely delicious. The work of the restaurant team is simply outstanding — I rarely encounter such a high level of service in my travels around the world. I would especially like to mention the cottage cheese buns served in that wonderful round heated container that opens in two halves — with the pastries inside, like a dragon’s treasure. These clever Mexican treats completely destroyed my diet, but resisting them was absolutely impossible! My deepest respect to the person who created them ? The rooms were immaculately clean. Thank you very much — thanks to you, our stay in Mexico City was truly wonderful.

December 2025

John

young couple

8.0

A larger than normal room comfortable bed, walk in shower. Superb mini bar. Most staff are bi lingual, very helpful for me. Rapid room service but take care, ensure you are very specific.

For the price, coffee or tea in the room should be free and clearly marked on the mini bar menu. Ordering an item on room service and two were delivered, same in the Restaurant, if you want one make sure to say one, of course they charge next time I will make a fuss.

January 2026

Daniel

Couple

9.0

Its got a great central location - walkable to the Museum and Castle in Chapultepec Park or to grab that Hop On/Off bus down Reforma Ave. Its a short Uber to Condesa and Roma Norte, easy exit to the highways to the Pyramids. I recommend the Clube Level for breakfasts and snacks throughout your stay.

Nothing - even with Clube they charged me for a Mini bar (same drinks, but they charged me!)

January 2026

George

Solo Traveler

8.0

Quick check in . No hassles. Restaurant is first class.

January 2026

Alejandro

Couple

9.0

Room was large and the view of Chapultepec park was incredible. However, window cleaning on the outside would have helped to enjoy the view.

Located on a busy corner.

January 2026

Theresa

family with young children

5.0

Decent location, clean place

Mattress was awful hard and lumpy, zero water pressure in shower (it just slowly dripped), ac barely worked and room stayed hot, park view is a parking lot, food was way overpriced and apparently guests get 25% discount but nobody told us so we paid full price even though they asked for our room number each time. Very dated decor. Maid service was bad.

February 2026

THERESA

Family with young children

5.0

Decent location, clean place

Mattress was awful hard and lumpy, zero water pressure in shower (it just slowly dripped), ac barely worked and room stayed hot, park view is a parking lot, food was way overpriced and apparently guests get 25% discount but nobody told us so we paid full price even though they asked for our room number each time. Very dated decor. Maid service was bad.

February 2026

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