230 North Michigan Avenue | Chicago, ILLINOIS 60601, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of Chicago
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
Coffee shop
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Shared lounge/TV area
Pendry Chicago - Chicago
Prime Location Pendry Chicago is located in Chicago city center, offering easy access to key attractions. Ohio Street Beach is a 19-minute walk away, while the Art Institute of Chicago lies less than 0.6 mi from the hotel.
Exceptional Facilities Guests enjoy a fitness center, free bicycles, terrace, restaurant, bar, and complimentary WiFi. Additional amenities include a lounge, games room, and electric vehicle charging station. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, city or river views, and modern amenities such as mini-bars and flat-screen TVs.
Interconnected rooms and sofa beds cater to families and groups. Dining Experience The modern, romantic restaurant serves French and American cuisines for lunch, dinner, high tea, and cocktails. Breakfast is available as an American à la carte.
Nearby Activities Guests can enjoy bike tours, ice-skating, kayaking, and canoeing in the surrounding area. Midway International Airport is 11 mi away, and Union Station is 1.4 mi from the hotel.
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Bottle of water
Toothbrush
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Select dates to see prices
King Guestroom
1 extra-large double bed
27.41m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Bottle of water
Toothbrush
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Room Description:
The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a tiled floor, as well as a flat-screen TV. The unit offers 1 bed.
Room Details
Queen Queen Guestroom
2 large double beds
28.34m²
Type: Double
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Bottle of water
Toothbrush
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Select dates to see prices
Queen Queen Guestroom
2 large double beds
28.34m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Bottle of water
Toothbrush
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Room Description:
The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a tiled floor, as well as a flat-screen TV. The unit has 2 beds.
Room Details
Accessible King Guest Room
1 extra-large double bed
30.19m²
Type: Double
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Heated pool
Bottle of water
Toothbrush
Shower cap
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Select dates to see prices
Accessible King Guest Room
1 extra-large double bed
30.19m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Heated pool
Bottle of water
Toothbrush
Shower cap
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Room Description:
The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV. The unit has 1 bed.
Room Details
Accessible 2 Queen Guestroom
2 large double beds
29.26m²
Type: Double
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Heated pool
Bottle of water
Toothbrush
Shower cap
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Select dates to see prices
Accessible 2 Queen Guestroom
2 large double beds
29.26m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
DVD player
Microwave
Extra long beds (> 6.5 ft)
Satellite channels
Sauna
Oven
Toaster
Game console
Game console - Xbox 360
Game console - Nintendo Wii
Additional bathroom
Drying rack for clothing
Books, DVDs or music for children
Adapted bath
Heated pool
Bottle of water
Toothbrush
Shower cap
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free spa access
Access to private pool
Room Description:
The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a tiled floor, as well as a flat-screen TV. The unit has 2 beds.
Guest Score and Reviews
9.1/10
Superb
701 Reviews
Cleanliness
9.8
Facilities
9.7
Location
9.8
Service
9.9
Dawn
Group Traveler
8.0
like the bed location
staff at front desk were not friendly
July 2025
Ely
Couple
5.0
Only the location
We had been there for two nights and we could not sleep at all. The constant noise from the street can be heard as if there were opened windows. Even more their condition itself was so noisy.
August 2025
Services & Facilities
Most popular facilities
Wheelchair accessible
Coffee shop
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Shared lounge/TV area
Free Wi-Fi
Room service available
Room Service
More Amenities
Accessibility
Visual Aids Braille/Tactile Signs
Facilities For Disabled Guests Available
Accessible Toilet
Audible Alarm
Wheelchair Accessible
Accessible Parking
Lower Bathroom Sinks Available
Activities & Things to do
Game Room
Billiards
Live Entertainment
Temporary Art Galleries
Nightclub/DJ
Evening Entertainment
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Packed Lunches
Snack Bar
Takeout Dining Services Available
Wine/champagne
Fruits
Happy Hour
General
Pets Allowed
24-Hour Front Desk
Elevator
Non-smoking Property
Electronic Room Key
Private Check-in/check-out
Key Access
Pets Allowed (charges May Apply)
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Professional Cleaning Services
Kid Friendly
Kid-friendly Dining
Strollers
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Bike Tours
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Trouser Press
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Emergency Cord In Bathroom
Ironing Amenities
Allergy-free Rooms Available
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Grocery Delivery
Concierge Services
Designated Smoking Area
Invoices
ATM Or Cash Withdraw On Site
Pet Bowls
Laundry Services
Tour Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Valet Parking (charges May Apply)
On-site Parking
Electric Vehicle Charging Station
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 12:00
Front Desk Hours: 24/7
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and costs USD 79 per day.
Pets
Pets are allowed. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 16 years old stay for free when using an existing bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Property Surroundings
230 North Michigan Avenue | Chicago, ILLINOIS 60601, US
Check-in begins at 16:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Bridgehouse and Chicago River Museum, Chicago Vietnam Veterans Memorial, Chicago s First Lady Architectural Tours, Herald Square, Mercury the Skyline Cruiseline, Chicago Theater, Gallery 37, Loop Tour Train, Theatre District, Spa Di La Fronza Salon and others.
The Hotel offers On-site parking.
Yes, Pets Allowed, , but it's always best to call ahead to confirm.
Yes, hotel offers Business Center, Meeting/Banquet Facilities, Fax/photocopying.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Professional Cleaning Services
Kid Friendly
Kid-friendly Dining
Strollers
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Bike Tours
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Trouser Press
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Emergency Cord In Bathroom
Ironing Amenities
Allergy-free Rooms Available
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Grocery Delivery
Concierge Services
Designated Smoking Area
Invoices
ATM Or Cash Withdraw On Site
Pet Bowls
Laundry Services
Tour Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Valet Parking (charges May Apply)
On-site Parking
Electric Vehicle Charging Station
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
9.1/10
Superb
701 Reviews
Cleanliness
9.8
Facilities
9.7
Location
9.8
Service
9.9
Dawn
Group Traveler
8.0
like the bed location
staff at front desk were not friendly
July 2025
Ely
Couple
5.0
Only the location
We had been there for two nights and we could not sleep at all. The constant noise from the street can be heard as if there were opened windows. Even more their condition itself was so noisy.
August 2025
Alexander
Couple
1.0
The location was great. We had no issues walking almost everywhere. The building itself is incredibly beautiful with rich history. It was designed to look like a champagne bottle, and the top is even made out of real gold!
We feel mislead. This hotel certainly DID NOT feel like a two MICHELIN Key hotel.
1) "Included breakfast" is a lie. It's a breakfast "credit" we received of $60. According to my booking reservation, "Breakfast is included in the final price". No - it's not, you only get $60 and must pay beyond that. Our first breakfast (two cappuccinos, croissant egg sandwich, and pancakes) was $63. There goes our "included breakfast", after only one meal!
2) The hotel room was subpar for a "two MICHELIN Key" hotel. We originally booked a City King, but were offered a discounted upgrade to a tower suite, which we happily took. The room just had so many little issues. For instance:
- The front door would not close by itself, you had to really pull on it. And the bathroom door wouldn't latch at all. You could shut it, but the mechanism wouldn't engage (and you couldn't lock it).
- The closet light would intermittently not work, which was annoying because it contained the only full body mirror.
- The clothing steamer was on its last legs. There was metal debris within the water reservoir, and the steamer itself sounded like a helicopter when running.
- The bathroom light automatically turns off after a bit. So, while taking a shower, all of a sudden the lights turned off!
- A few other small things but not enough space here to write about.
3) House keeping turned on a 6am alarm TWICE on our alarm clock. We were sleeping and all of a sudden we get jump scared by a loud alarm clock! Easy mistake to happen, because all you have to do is press the button on the top once. After that I checked each night and saw they engaged the alarm once more. Good thing I caught it.
4) The elevators were horrendous. It appeared that only 1/3 were working. The lobby would get filled with people waiting up to 5 minutes or more.
In short, I don't believe these things are acceptable for a "two MICHELIN Key"...
August 2025
Monet
Couple
3.0
Small rooms. Not worth the money.
Staff seemed to be too busy to pay attention.
August 2025
Julia
Solo Traveler
9.0
I had a beautiful, comfortable room that was very clean and had all the amenities I needed. Room service was quick and the fitness centre was well stocked.
Elevators could be slow at times.
August 2025
Diego
Couple
9.0
Location, price, the bed (oh, God, the bed), the tea at the reception (?)
Cleanliness (it could be better, specially the robes) it’s my third time at the hotel and this is a recurrent problem
September 2025
Lindsay
Couple
6.0
Amazing historic building, great location, nice rooms, clean. Nice staff.
First, we had “guaranteed check in” at 3pm. We arrived at 3:30 and our room was not ready. We had to wait until 4:15 which for a multi-star hotel with guaranteed check in is actually not good at all. They comped a drink at the bar but still… not good.
Not sure if this is different the higher up your floor is (we were on 4) but the street noise was TERRIBLY LOUD. All night long. Surprised me.
September 2025
Lopadchak
family with young children
10.0
Really clean room!
September 2025
Lopadchak E.
Family with young children
10.0
Really clean room!
September 2025
Nomita
young couple
8.0
Location
Cleanliness
Friendly and helpful staff
Our room has a strange smell ..
September 2025
nomita
Couple
8.0
Location
Cleanliness
Friendly and helpful staff
Our room has a strange smell ..
September 2025
Alan
young couple
9.0
The accommodation was in a historic building with lots of interesting art deco features. The room was large and comfortable.
whilst the room was large and comfortable, there were only two small windows and it was quite dark. Although we were on the top floor, the views were limited because of the tall buildings surrounding it.
September 2025
Dalila
with friends
10.0
It’s in a fantastic location and easy to get to loads of other places within a short amount of time. The staff were very helpful and they have a fantastic concierge that knew everything and I’m very sure if he didn’t know it, it wasn’t worth knowing.
September 2025
Jill
young couple
10.0
Central Chicago, very walkable to all our destinations
In-room information
September 2025
Jennifer
Family with young children
10.0
Hotel was fantastic!! The staff? Exceptional! I will be going back in a heart beat.
Michigan Ave is quite noisy on Friday and Saturday evening. Not quite the Hotel's fault but it is a very busy area.
October 2025
Casey
Couple
8.0
It’s a great location and they gave our boys a welcome penguin.
We couldn’t see the rooftop view bc our boys were 8 & 10 and it’s 21 and up. We would’ve loved to have a “free” family picture. The room service food was about a 5 (crudités, pasta and a chicken sandwich $150)
Only one side of the elevators went to our floor, spent a little time waiting.
October 2025
Mikew49
young couple
8.0
Location, comfortable bed
Very noisy, even on 21st floor. Traffic noise especially bad on our first night. Wardrobe in our room was awkward to access.
October 2025
Duncan
Couple
6.0
Beautiful building in a very central location. Also a fantastic bar, which is worth visiting if staying nearby.
We arrived at 5pm after a long flight and were told our room wasn’t ready. We walked around for an hour and received no phone call. When we decided to go back and ask, the room was ready - they just didn’t bother to tell us. No apology.
Front desk then asked for payment immediately. I had provided card details already at the time of booking but they wanted physical payment. They wouldn’t take Apple Pay (?!), so I was forced to rummage through my luggage in the foyer while other guests waited to find a card.
Upon checkout I was told the payment hadn’t gone through, despite me showing evidence to the contrary via my banking app. They demanded that I make a second payment, insisting that the original would be refunded. Interestingly they were now somehow able to take payment from the original card they had on system, which they had previously told me I could not use.
This meant I was out of pocket several thousand dollars. It took a full month for the original payment to be reversed to my account.
The worst part is they were not at all apologetic about any of this. I understand these things can happen, but as this was no fault of my own I expected some basic level of courtesy.
If you want luxury and service, try the Langham or the Peninsula.
I won’t be returning to a Pendry property.
October 2025
Don
young couple
10.0
A very beautiful hotel, a large light filled room with tasteful styling
October 2025
Burkley
young couple
7.0
The atmosphere
It was very noisy outside but I guess the hotel can’t help that. Coffee pot didn’t work and remote needed to be fixed bit staff handled it immediately
December 2025
Amy
Family with young children
8.0
Corner room on upper floor was quiet. Bed was comfy and warm. Staff was friendly all over the hotel from front desk to restaurants to cleaning crew.
Room service was late but server was friendly. Wish the bathroom had a lit 10x mirror!
December 2025
Nassyre
Couple
9.0
Breakfast inside the hotel was pretty good and convenient when not looking to leave the room. The complementary water and espresso shots in the room also make for a great jump start or night cap when you wanted to maintain your comfort. Perry did everything to make sure any question, concern, or need was handled promptly.
After a long morning of moving about the city we returned to the hotel bar area with food that we had purchased before returning and were told that outside food was not allowed in the bar/restaurant area. We returned during check in time so the small lobby was full and there was nowhere else to dine while our room was being turned.
January 2026
Cathy
Couple
8.0
The people who worked there were great! Quick
Quick service.
January 2026
Nikki
Couple
10.0
We were speechless walking into our room. Staff and room exceeded our expectations and we cannot wait to book again.
January 2026
Megan
Family with young children
7.0
Location was great! Walking distance to Chicago highlights, restaurants, and the river.
Front desk and Concierge were not welcoming, friendly, or helpful.
January 2026
Justin
Couple
8.0
Staff and housekeeping were amazing! The location is perfect - we walked everywhere and took the redline to most places.
There were two elevators out of the three and you had to wait sometimes up to 15 minutes for an elevator to be free and not filled with people and you couldn’t fit. The sounds from the streets is crazy - we faced the street and it was so loud. From the fire trucks - to the protestors - to the honking. It was all night long.
January 2026
Kenny
Couple
10.0
I was able to walk around in please ??. We enjoyed the Soul feeling .
We enjoyed everything ? ❤️
January 2026
Spriha
Couple
10.0
Great location and amazingly good value. We received a complimentary upgrade because our room wasn't ready and they even comped us some drinks at the bar while we waited. The concierge texted us a few days in advance to ask how they could help which was a nice touch. Great service that made it truly feel like a luxury hotel. And you can't beat the unique architecture.
The on-site restaurant is just so-so but in room dining was excellent. Did think it was a bit odd they charged both an $8 delivery fee and a 22% service charge for it, thought it should have been one or the either given the service is just in the delivery
January 2026
Jamie
Couple
7.0
The decor was beautiful and the room was large and comfortable. Location was perfect for what we needed for our trip. The gym was convenient and had decent amenities, but it was a little small and a view would have been nice.
The elevators were incredibly slow, which became a nuisance after one or two days. Our room was right next to a staff room, so it was often loud right outside - that was disappointing for the price we paid. Room service was efficient, but very expensive. We had a meal on the rooftop that was pretty mediocre, even though the view was beautiful.
January 2026
Siu-hung
family with young children
6.0
The restaurant was nice and bar area was cosy.
The room was tiny and stuffy.
February 2026
Kortni
Group Traveler
10.0
Loved our stay!!! The staff was so friendly and they even surprised me with a bottle of champagne and cupcakes for my birthday. The room was super spacious and clean. This was by far one of my favorite hotel stays.
Only wished the rooftop was open on Sunday for brunch!
March 2026
Miguel
Couple
8.0
Our room was huge, appreciated that.
Pretty loud at night, from outside noise. Not hotel’s fault.
March 2026
Andrea
Couple
10.0
Great location. Walking distance to a lot of attractions: art institute,river, bus and train stops
March 2026
Abigail
Group Traveler
10.0
The staff was extremely accommodating. The room was cleaned to perfection every day we were there. Above and beyond.
March 2026
Todd
Couple
8.0
Spacious room and a fantastic location
Traffic noise was very loud… but quieted late in the evenings
May 2026
Kirrily
Couple
10.0
Gorgeously appointed hotel in a fantastic location. The building is iconic and the staff were so helpful and delightful. They could not have done enough to assist.
Nothing. It was perfect!
May 2026
Steven
young couple
7.0
Staff was very friendly and accommodating. Sent us to an excellent restaurant. Helpful in planning our activities for a short stay (3 nights) in Chicago. Nice breakfast experience at the restaurant. Again, excellent service.
Room was not all that clean. Stains on the carpet which would not be expected from a hotel of this caliber. Towels were frayed which was unusual for a hotel at this level and supplies not ample. Would stay there again based on quality of service and location.
June 2026
Lisa
young couple
10.0
historic building location
exceptional staff; above and beyond bellman service; we felt well taken care of
no cashier at the property
June 2026
Bernadette
review category business travellers
10.0
Elegant but not pretentious. Great location and friendly staff. The beds were very comfortable and the rooms were clean. Will definitely stay there again.
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