1250 Columbus Avenue | San Francisco, CALIFORNIA 94133, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Francisco
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Free Wi-Fi
Air Conditioning
San Francisco Marriott Fisherman's Wharf - San Francisco
This San Francisco hotel is within 10 minutes' walk of Fisherman’s Wharf. The hotel offers a refrigerator in every room. Marriott San Francisco Fisherman’s Wharf rooms include a coffee maker and hairdryer.
The rooms are equipped with cable TV and feature pay-per-view movies. The San Francisco Marriott is a pet-friendly hotel. The hotel features a business center and a gym.
Free coffee is offered in the lobby each morning. The Marriott San Francisco is within 5 minutes' walk of Ghirardelli Square, which features dining and shopping. The Golden Gate Bridge is 3 miles from the hotel.
Pier 39 is within 15 minutes' walk of the hotel.
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8.3/10
V. good
606 Reviews
The location is perfect.The property is near Fisherman’s Wharf. The HoHo Bus pass by the hotel itself.
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Barbecue
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Wii U
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Body soap
Shower cap
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Select dates to see prices
King Room
1 extra-large double bed
29.73m²
Has window
Type: Double
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Barbecue
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Wii U
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Body soap
Shower cap
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Room Description:
This room is equipped with cable TV, tea and coffee-making facilities and a refrigerator.
Room Details
King Room with Courtyard View
1 extra-large double bed
29.73m²
Type: Double
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Stovetop
Toaster
Barbecue
iPad
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Entire unit wheelchair accessible
Fold-up bed
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Transfer shower
Select dates to see prices
King Room with Courtyard View
1 extra-large double bed
29.73m²
Has window
Type: Double
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Stovetop
Toaster
Barbecue
iPad
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Entire unit wheelchair accessible
Fold-up bed
Books, DVDs or music for children
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Transfer shower
Room Description:
Boasting courtyard views, this room features a satellite TV, tea and coffee-making facilities and a fridge.
Room Details
Junior Suite with King Bed
1 extra-large double bed
39.95m²
Type: Suite
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Stovetop
Toaster
Barbecue
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Select dates to see prices
Junior Suite with King Bed
1 extra-large double bed
39.95m²
Has window
Type: Suite
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Stovetop
Toaster
Barbecue
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Room Description:
Featuring a spacious seating area, this suite is equipped with cable TV, tea and coffee-making facilities and a refrigerator.
Room Details
Queen Room with Two Queen Beds
2 large double beds
29.73m²
Type: Family
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Barbecue
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Wii U
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Body soap
Shower cap
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Select dates to see prices
Queen Room with Two Queen Beds
2 large double beds
29.73m²
Has window
Type: Family
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Sauna
Oven
Stovetop
Toaster
Barbecue
iPad
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Wii U
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Body soap
Shower cap
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Room Description:
Featuring free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned family room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit has 2 beds.
Guest Score and Reviews
8.3/10
V. good
606 Reviews
Cleanliness
7.9
Facilities
7.8
Location
7.9
Service
7.8
dorothy g.
Family with young children
8.0
The location is perfect.The property is near Fisherman’s Wharf. The HoHo Bus pass by the hotel itself.
The hotel did not have ample staff to assist guests with their luggage. We had several huge luggage and the staff at the reception told us that they do not have bellboy/ porter service to assist us. This was a big let down for us.
May 2025
Nicholas
family with young children
9.0
Great location. Very comfortable room and facilities
May 2025
Services & Facilities
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Free Wi-Fi
Air Conditioning
Hair dryer
Family Rooms
On-site parking
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
Alternative Meal Arrangement
Vending Machine
Happy Hour
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Chinese [Mandarin]
Spanish
Media & Technology
Free Wi-Fi
Room Amenities
Cleaning Products Available
Safety Deposit Box
Air Conditioning
Hair Dryer
Coffee/tea Maker
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Alarm Clock
Kitchenware
Family Rooms
Allergy-free Rooms Available
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Invoices
ATM Or Cash Withdraw On Site
Laundry Services
Convenience Store
Transportation
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in public areas and is free of charge.
Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Property Surroundings
1250 Columbus Avenue | San Francisco, CALIFORNIA 94133, US
Check-in begins at 16:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are San Francisco Duck Tours, San Francisco Fire Engine Tours & Adventures, San Francisco International Toy Museum, Fisherman's Wharf, The Anchorage Shopping Center, American Carousel Museum, San Francisco Art Institute, Museum of Ophthalmology, The Cannery Shopping Center, Ripleys Bleve It Or Not Museum and others.
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Chinese [Mandarin]
Spanish
Media & Technology
Free Wi-Fi
Room Amenities
Cleaning Products Available
Safety Deposit Box
Air Conditioning
Hair Dryer
Coffee/tea Maker
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Alarm Clock
Kitchenware
Family Rooms
Allergy-free Rooms Available
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Hair/Beauty Salon
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Invoices
ATM Or Cash Withdraw On Site
Laundry Services
Convenience Store
Transportation
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.3/10
V. good
606 Reviews
Cleanliness
7.9
Facilities
7.8
Location
7.9
Service
7.8
dorothy g.
Family with young children
8.0
The location is perfect.The property is near Fisherman’s Wharf. The HoHo Bus pass by the hotel itself.
The hotel did not have ample staff to assist guests with their luggage. We had several huge luggage and the staff at the reception told us that they do not have bellboy/ porter service to assist us. This was a big let down for us.
May 2025
Nicholas
family with young children
9.0
Great location. Very comfortable room and facilities
May 2025
William
Couple
8.0
The room was spacious, clean and in good condition. The bed was very comfortable.
The breakfast deal, which was very good, could have been explained a little more clearly; although tbf we were quite jet lagged when we arrived.
May 2025
Dmitrijs
young couple
10.0
Excellent location by tourist spots, easy to get around. Staff was friendly and helpful.
May 2025
Farhan
family with young children
5.0
Primary benefit was Location; was very good, close to Fisherman's Wharf.
Staff was surly, elderly and impatient with little or no empathy for Guests. At one point we were told, 'that's not my problem!' Never had a hotel brand show that attitude before (ever! in 40 years of travelling the world)
Reception staff was matter-of-fact, although Rachel was almost apologetic to the excess charges being forced onto Guests.
The Daily Destination Charge was a complete scam!
Parking charge of USD 75 was also an irritant - so we did the drill of a Daily Car Rental!
Laundry machine for self-laundry was a joke! Free detergent from the Reception and Coins for Cash ridiculed the image of it being a Marriott hotel...
But the cake was taken by the absence of a Bell Boy or help of any kind with our 7 pieces of luggage. I personally helped an elderly couple (in their late 70's) load and push their large Hotel trolley to the elevator. Confirmed to me the gap between the marketing campaigns vs the dismal reality of Marriott - now a money grabbing, commercial enterprise!
June 2025
Josh
Family with young children
2.0
Proximity to fisherman whatf
75/day dollar parking. 30/day mandatory destination fee. Loud air conditioner kept waking us up.
June 2025
Ronelia
review category business travellers
9.0
Hotel perfectly located - close to airport especially for overlay flights
June 2025
Bridie
family with young children
5.0
Hotel rooms were fine and price was good.
The prices were very high in the bar and breakfast buffet was $35 each. $20 for a 5 year old.. no baggage kept at hotel after checkout. Referred to another hotel which was $4 for each piece of luggage plus tax. I would not book this hotel again
June 2025
Tonia
family with young children
4.0
We liked the recycled bottles.
The room not so spacey for a family. The WiFi was very poor. The digital credit/ or debit was not accepted. The checkout was not possible to be done the previous evening. The restaurant service was very poor and the food was poor in quantity and quality. We arrived very tired after 19 hour of flight and check in was very complicated and difficult.
June 2025
Andy
group
7.0
Based in Fisherman's Wharf; restaurants, bars and trams all close by
Some of the staff were very abrupt/unhelpful
July 2025
Abdulaziz
Solo Traveler
7.0
Bed was comfortable, shower was OK
I was charged twice for my booking and had I not noticed it would have been very difficult to rectify given I was only there for a few days. Manager quickly revoked the second transaction but it took some time to be reflected on my account. Staff were not that welcoming (they smile but don't seem that happy).
July 2025
Tracy
Family with young children
9.0
Even though the room I booked wasn't what I reserved they accommodated us and it ended up working out better for us. Thank you.
The value and quality of the breakfast buffet.
July 2025
Chi
Family with young children
9.0
Really nice and comfy bed
I can't think of any :)
July 2025
Najib
family with young children
10.0
Clean and close to Pier 39.
I prefer if they have safe
July 2025
NAJIB
Family with young children
10.0
Clean and close to Pier 39.
I prefer if they have safe
July 2025
Jennifer
Unknown
8.0
The location was great!
Our room was not ready at check-in time. The fee for valet parking was a bit much with all the taxes applied.
August 2025
Aaron
family with young children
9.0
Location really good for Fisherman's Wharf and getting around.
$35 dollars a day 'amenity tax' which we were not pre warned about.
August 2025
Jeff
family with young children
1.0
Good location close to fisherman’s wharf and some key attractions- Golden Gate Bridge, street trolleys (trams), fisherman’s wharf.
Staff were horrendous. Didn’t care at all about the (paying) customer. Service at breakfast was awful. Total rip off. $9 (plus tax) for a measly bagel; $14 (plus tax) for yoghurt waiter poured coffee and didn’t say you had to pay for it. Then said it’s $6 (plus tax) and tasted like crap! There’s a Starbucks on the next corner where you can get a proper coffee for $4 or across the road at Eight Am. Didn’t even tell us about the free bike hire. Not a mention at all which annoyed me as I bought separate bike hire
August 2025
Andrea
Family with young children
9.0
clean and spacious
comfortable beds
quiet
pretty good fitness room
staff was very accommodating, friendly and professional whether valet, desk staff or restaurant staff
Windows don't open, bathrooms lack good ventilation
September 2025
Paul
Couple
6.0
Clean and well maintained. .staff was great
Dated facility. Old popcorn sound dampening ceiling. No info on the hotel given out or in the room.$35 Destination property charge is ridiculous.
September 2025
Richard
Couple
8.0
Convenient location. Easy to walk to the places we wanted to go.
You need to put two comfortable chairs for sitting in your rooms in addition to the desk chair.
September 2025
Shaila
Couple
9.0
Great location. Clean rooms, free WiFi, helpful staff.
Coffee maker in room was not good. Bottles were provided but getting water from gym on 2nd floor or from lobby was not convenient. Perhaps a dispenser near the lift on every floor would be helpful. Shower caps could be provided.
September 2025
Janine
family with young children
9.0
Great hotel, well located and rooms were clean and comfortable.
Make sure you use your room credit and take advantage of the 2hr free bike hire.
No pool unfortunately.
Hotel won't hold bags if you have a late departure, you need to go next door to Hotel Caza who will hold bags which you need to book online through a 3rd party app.
September 2025
Jacob
Couple
5.0
Close to everthing
The price was way over the average range on a daily basis!!! Next added another $75.00 just to park our car not including all the taxes !! I would expect the appearance to be on point from the Marriot !!!
September 2025
Luigi
family with young children
10.0
the hotel was clean, amazing and in a strategic position in the city. SanFran is already a city you can easily discover, but thanks to the AMAZING and SUPER FRIENDLY AND PROFESSIONAL staff, it was even easier. Everything was special. Communication through booking messages was really tough tho.
the only thing you should work on is the communication through email and booking, because it was really slow, and i saw that the staff was really numerous compared to other hotels, even if the work amount is surely higher.
October 2025
Lonne
young couple
5.0
Nice and clean room, good location and safe parking garage.
When arriving at the hotel, a additional 30eu / day was mandatory and could be used e.g. for breakfast or at the bar. We did not want to use it for breakfast, because we wanted to eat in the city and the bar closed very early so difficult to use there. Although it was mentioned in the small letters of our reservation, this is a scam of 30 euros per day that you might not even be able to use.
October 2025
Firfiris
young couple
10.0
excellent all 3
Nothing to dislike
October 2025
Michelle
Group Traveler
10.0
Comfy bed. $20 credit at the bar.
October 2025
Rickey
Group Traveler
10.0
The location is perfect for a first time visitor to San Francisco.
No onsite Coffee shop. Coffee stops at 11am with breakfast.
October 2025
Linda
Couple
8.0
Nearby restaurants and stores.
N/a
November 2025
Yuya
family with young children
10.0
Cleanliness, amenities, location etc., were all great.
December 2025
David
family with young children
5.0
Good location clean and comfortable
Too many hidden fees!!!!!
They will nickel and dime you at every turn
The buffet was not worth the price
They even taxed the parking fee in a separate line item on the bill $10.50 tax per day on $75 parking fee!!!! That's not right!!!
December 2025
Patricia
Couple
8.0
Great location - room was comfortable - clean
Pillows on the bed were completely flat - very uncomfortable
Ordered a single egg and sausage for breakfast and was given an “American Breakfast “ at $33 which I didn’t want or eat all of.
January 2026
Fleur
family with young children
8.0
Location, cleanliness, size of room
Small bathroom
January 2026
DAVID
Family with young children
5.0
Good location clean and comfortable
Too many hidden fees!!!!!
They will nickel and dime you at every turn
The buffet was not worth the price
They even taxed the parking fee in a separate line item on the bill $10.50 tax per day on $75 parking fee!!!! That's not right!!!
February 2026
Jessica
Couple
10.0
Proximity to Fisherman’s Wharf and Buena Vista Cafe. Walkable!
Restaurant had ridiculous prices even for San Francisco
March 2026
Anu-kaisa
family with young children
7.0
Location was good and room ok
Breakfast was horrible with a monsterous price tag
April 2026
Marcus
Family with young children
6.0
The room was pretty good, and the housekeeping staff were consistently excellent and accommodating. The location is extremely good if you're visiting San Francisco regarding things to see/do and how easy it is to get transport.
I had a fairly long stay, but the fire alarm went off twice in a week. That was quite annoying, there was no fire thankfully but while leaving the hotel and waiting at the muster point, there was no notable guidance from staff. If it was a real fire, that's less than ideal.
The most annoying thing was that I paid for my reservation on booking.com. However, the hotel did not register my payment and charged me again for my stay. I got no help from the staff at the front desk while trying to explain my situation, and it took a long while after contacting support to get my money back. I had to send my receipt of payment multiple times. Honestly the hotel offers good value for money but the lack of help from the front desk and lack of transparency about how they're charging me makes it hard to recommend.
April 2026
Penny
solo traveller
7.0
Location, in-house coin laundry, water dispenser.
Front desk manager Welly, he is thoughtful and helpful.
Noisy environments.
The second floor is street level, window towards footpath and road.
Got told lies by two front desk ladies, one old lady wears mask lied in my face and the other indian lady on the phone just kept on interrupting me till I told her I need to talk to her manager.
April 2026
Graham
solo traveller
9.0
It was a good location near Fisherman’s Wharf which is a central tourist location. They provided a restaurant which was reasonably priced and good food.
I had to check out before leaving the area and the luggage lockers were outsourced and a bit pricey.
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