Hotel Kaiserin Elisabeth is located in the heart of Vienna, only a few steps away from Vienna's best-known landmark, St. Stephen's Cathedral. The elegantly furnished rooms are air-conditioned and have free access to WiFi.
Each room has a flat-screen TV with satellite channels and some also have a work desk. The modern bathrooms are equipped with toiletries and a hairdryer. This 4-star hotel is only a few steps away from the famous Kärtner Straße shopping street.
The State Opera, Hofburg Imperial Palace and many restaurants can be found within a few steps. Stephansplatz Underground Station is only a few yards away. Guests can enjoy a rich buffet breakfast in the breakfast room or in the privacy of their own room.
Warm and cold dishes are offered. Hotel Kaiserin Elisabeth’s front desk is open 24 hours a day. The hotel’s staff assists with booking tickets for the Opera, various concerts and cultural events.
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9.1/10
Superb
434 Reviews
The property is excellent, clean, very very close location to all the attractions
staff are very friendly and helpful
Everything was perfect and I enjoyed my stay so much thank you
The room size is also decent
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are allowed
Getting around
Train Stations
Stephansplatz0.1 km
Karlsplatz0.7 km
Rooms Types
Room Details
Superior Double Room
1 King bed
36m²
Type: Double
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Stovetop
Toaster
Bidet
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Lake view
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Xbox One
Childrens' cribs
Shower cap
Fire extinguisher
Key access
Open-air bath
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Access to a private beach
Private check-in/out in the executive lounge
Select dates to see prices
Superior Double Room
1 King bed
36m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Sauna
Stovetop
Toaster
Bidet
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Lake view
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Xbox One
Childrens' cribs
Shower cap
Fire extinguisher
Key access
Open-air bath
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Access to a private beach
Private check-in/out in the executive lounge
Room Description:
This spacious room comes with elegant furnishings, partly separated living and sleeping areas, air-conditioning, a private bathroom and a flat-screen TV with satellite channels.
Room Details
Double Room
1 King bed
25m²
Type: Double
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Stovetop
Toaster
Bidet
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Terrace
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Xbox One
Childrens' cribs
Shower cap
Fire extinguisher
Key access
Open-air bath
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Access to a private beach
Private check-in/out in the executive lounge
Select dates to see prices
Double Room
1 King bed
25m²
Has window
Type: Double
Room all facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Stovetop
Toaster
Bidet
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Terrace
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Game console - Xbox One
Childrens' cribs
Shower cap
Fire extinguisher
Key access
Open-air bath
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Access to a private beach
Private check-in/out in the executive lounge
Room Description:
This room is very spacious, has elegant furnishings, air conditioning, a private bathroom and a flat-screen TV with satellite channels.
Room Details
Single Room
1 Twin bed
17m²
Type: Single
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Stovetop
Toaster
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Terrace
Private apartment in building
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Childrens' cribs
Shower cap
Fire extinguisher
Key access
Open-air bath
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Access to a private beach
Private check-in/out in the executive lounge
Select dates to see prices
Single Room
1 Twin bed
17m²
Has window
Type: Single
Room all facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Stovetop
Toaster
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Terrace
Private apartment in building
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Childrens' cribs
Shower cap
Fire extinguisher
Key access
Open-air bath
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Access to a private beach
Private check-in/out in the executive lounge
Room Description:
This spacious room has elegant furnishings, air conditioning, a private bathroom and a flat-screen TV with satellite channels.
Guest Score and Reviews
9.1/10
Superb
434 Reviews
Cleanliness
9.7
Facilities
9.1
Location
9.7
Service
9.3
Farah
solo traveller
9.0
The property is excellent, clean, very very close location to all the attractions
staff are very friendly and helpful
Everything was perfect and I enjoyed my stay so much thank you
The room size is also decent
I wish the room had a kettle and some coffee/teabags and that the hotel had some room service
But otherwise it was perfect
June 2025
farah
Solo Traveler
9.0
The property is excellent, clean, very very close location to all the attractions
staff are very friendly and helpful
Everything was perfect and I enjoyed my stay so much thank you
The room size is also decent
I wish the room had a kettle and some coffee/teabags and that the hotel had some room service
But otherwise it was perfect
June 2025
Services & Facilities
Most popular facilities
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Pet bowls
Business Center
More Amenities
Food & Drinks
Food Delivery
General
Pets Allowed
24-Hour Front Desk
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Media & Technology
Free Wi-Fi
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Pet Bowls
Laundry Services
Tour Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Shuttle Service (charges May Apply)
Electric Vehicle Charging Station
Airport Shuttle (charges May Apply)
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Adults stay for € 80 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Check-in begins at 15:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Department Store Steffl, Steffl, World of Mozart GmbH, Vergilius Chapel, Schatzkammer des Deutschen Ordens, Judisches Museum der Stadt Wien Ges.mbH, KarntnerstraSSe, The Imperial Crypt, St. Stephan's cathedral, Wagner:Werk Museum Postsparkasse and others.
Yes, Pets Allowed, , but it's always best to call ahead to confirm.
Yes, hotel offers Business Center, Meeting/Banquet Facilities, Fax/photocopying.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Media & Technology
Free Wi-Fi
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Pet Bowls
Laundry Services
Tour Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Shuttle Service (charges May Apply)
Electric Vehicle Charging Station
Airport Shuttle (charges May Apply)
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
9.1/10
Superb
434 Reviews
Cleanliness
9.7
Facilities
9.1
Location
9.7
Service
9.3
Farah
solo traveller
9.0
The property is excellent, clean, very very close location to all the attractions
staff are very friendly and helpful
Everything was perfect and I enjoyed my stay so much thank you
The room size is also decent
I wish the room had a kettle and some coffee/teabags and that the hotel had some room service
But otherwise it was perfect
June 2025
farah
Solo Traveler
9.0
The property is excellent, clean, very very close location to all the attractions
staff are very friendly and helpful
Everything was perfect and I enjoyed my stay so much thank you
The room size is also decent
I wish the room had a kettle and some coffee/teabags and that the hotel had some room service
But otherwise it was perfect
June 2025
Elizabeth
Couple
10.0
Fantastic hotel in a phenomenal location. Everything maintained to the highest level. Extraordinary place! The location surpassed all expectations. We love it.
Nothing
June 2025
Giovana
Solo Traveler
9.0
Excellent location
The shower wasn’t the best
June 2025
Ilker
family with young children
1.0
hotel is the center of the city
The Hotel room’s price was EUR 81 cheaper at the Hotel’s own web site. I applied to Booking.com for price match and they accepted my application. But then I couldn’t get refund. Booking.com doesn’t even reply my emails.
I feel disappointed.
July 2025
Cathy
Couple
10.0
Location, room and staff
Nothing
July 2025
Alex
family with young children
10.0
Very comfortable room
Bit more variety for breakfast
July 2025
Carol
solo traveller
10.0
Requested a kettle as prefer to only drink boiled water when out of Australia. This was no issue. Kettle in room.
The cleaning ladies very cheerful, smiling as were the breakfast staff & reception.
Such a nice vibe in this Hotel. All staff happy to chat & help you.
Room & bed comfortable too. Excellent AC. Nice linens & towels. Would stay again as location excellent too.
Absolutely nothing.
August 2025
Shelley
Solo Traveler
10.0
My flight arrived early in the morning, and I was told they'd be happy to store my luggage til check in at 3. They saw that I was tired and invited to rest in the lobby. A half hour later they came and told me my room was ready! What a life saver! I loved my room-- super high ceilings, thoughtfully furnished and ultra clean.
I really did like everything! I highly recommend this hotel. So centrally located but on a quiet side street off of Kartnerstrasse.
August 2025
Eric
Group Traveler
8.0
Location near the subway was nice. Rooms were spacious, clean, and comfortable. The staff were very accommodating and friendly.
We did not use the hotel breakfast as it looked meager for such a nice place. However, there are many options nearby so this is only a minor quibble.
August 2025
Gabor
Couple
10.0
Excellent friendly staff go out of the way to help you.
Towels are too small. The tub for taking the shower is ok but very hard to get in and out of for seniors. Coat of breakfasts is very high.
August 2025
Eileanora
young couple
10.0
Location excellent . Staff very welcoming
Maybe a kettle in the room but not a big problem
August 2025
Ola
Solo Traveler
8.0
Superb location and a charming traditional hotel
They thankfully gave me an early check in and I was upgraded to a double room as well
They are trying to keep the old charm but there are some outdated furniture that needs renovation
The room could do with an electric kettle or a coffee maker!
August 2025
Julia
solo traveller
9.0
The staff were all so lovely. The location was perfect, just moments away from Stephansplatz and the U-bahn. The room was very comfortable and bigger than I'd expected for a single room. The hotel was charming and it felt like a home away from home.
The AC unit randomly made crackly/banging noises, which wasn't great in the middle of the night. Also, the blackout portion of the window dressings didn't cover the entire window.
August 2025
Mohammadjafar
family with young children
9.0
Location ,staff
Both my daughter and our room safe box have problem
September 2025
Angela
young couple
9.0
Lovely staff. Large room, very comfortable beds, great shower, lovely breakfast.
Would have liked to be able to make tea or coffee in our room. Otherwise everything was wonderful
September 2025
Arie
young couple
9.0
Older hotel in a great location and central to all the museums and tourist attractions as well as restaurants and coffee shops. The hotel was very clean and the rooms were spacious. Breakfast was very good as was the coffee.
The shower didn’t drain properly.
September 2025
Saman
Group Traveler
7.0
Location is amazing , hotel is classical 700 hundred years old yet up to shape
Single rooms are like dorms
September 2025
Daniela
Couple
10.0
Excellent location
September 2025
Edd
young couple
10.0
Breakfast is comparable to other European hotels the staff is very nice location is outstanding very enjoyable four night stay we will returning to Vienna in a few weeks and look forward to staying there again
September 2025
edd
Couple
10.0
Breakfast is comparable to other European hotels the staff is very nice location is outstanding very enjoyable four night stay we will returning to Vienna in a few weeks and look forward to staying there again
September 2025
Paul
young couple
7.0
The relatively high cost of rooms is due to the hotel's excellent location. The room we had was small; the TV tiny; closet space was limited; and the prior guest's bar soap was left in the bathroom sink. There were no robes or slipper provided. The breakfast had limited offerings. But again, an excellent location and the front-desk staff were always friendly and very helpful on all inquiries.
September 2025
Kieran
young couple
7.0
Clean and great location
No coffee making facilities, bedrooms and bathrooms could do with update.
September 2025
Gino
young couple
10.0
Location is perfect, rooms feel like period Vienna….delightful, staff are discreet and always keen to help, I can’t fault the place.
Maybe a kettle for a cup of tea or coffee wouldn’t be too much to ask given the price
September 2025
Lisa
Couple
10.0
Our room was beautiful and large. It was cleaned everyday to a very high standard. Breakfast was really excellent. Location cannot be beaten. Everything we wanted to see was walkable.
Nothing!
October 2025
Galia
review category business travellers
10.0
Great location - in the center of executing , outstanding staff and very beautiful property
October 2025
galia
Solo Traveler
10.0
Great location - in the center of executing , outstanding staff and very beautiful property
October 2025
Dominique
young couple
8.0
Breakfast was good/service very good at breakfast.
Bed was large and very comfortable.
Bathroom was very good as well.
Liked the "authenticity" of the place.
We wanted to take a taxi at 7:15am.
My husband asked the young lady at reception to book a cab for us for 7:15.
He came up to the room to help me bring the luggage down and when we got there, she still had not ordered a cab and we had a 30 min ride to the train station. I was livid as he had asked her at least 15 minutes prior and she argued that she was waiting for both of us to be there BEFORE ordering the cab. Then, she started to defend her position... I was getting really tense as I was afraid that we might miss our train !
Another employee came to our rescue and told her not to speak anymore to us and that he would handle it. He apologised sincerely for the error and said that she was a "trainee". We were not happy !!!
My German isn't that great, so I asked the gentleman to please find us a cab and explain that we were in a hurry.
He did find one and the driver was excellent, running some amber lights to get us to our train on time :)
Vielen dank, Hotel Kaiserin
October 2025
Maria
Solo Traveler
9.0
Superb location and elegant ambiance with very professional staff and good breakfast.
The room was small with no desk or table and chair to sit and write. The interiors are a bit faded and worn though I like the old wood floors.
October 2025
Julian
review category business travellers
9.0
I have stayed at this hotel for more than 35 years that is why I come back
All good
October 2025
James
solo traveller
10.0
Rooms were very quiet inside and breakfast was great
October 2025
Peadar
young couple
10.0
Excellent in every respect. The reception was exceptional at all times. The staff were so helpful. Many thanks.
October 2025
Zorica
solo traveller
10.0
Central position, lovely hotel and friendly staff
November 2025
Eduardo
review category business travellers
1.0
THE WORST PEOPLE I EVER CONTACT. THEY JUST WANTED MY MONEY AND THAT'S IT
HORRIBLE PEOPLE
November 2025
Aeree
solo traveller
10.0
Clean and cozy and kind staffs
November 2025
AEREE
Solo Traveler
10.0
Clean and cozy and kind staffs
November 2025
Johanna
young couple
10.0
Excellent location to see Vienna sights by foot and to see shops and Stephansdom
And authentic Sissi vibe!
Nothing was wrong !
November 2025
Joanne
family with young children
9.0
The hotel was to a high standard, looked recently refurbished. The rooms were sizeable and clean.
Its location was very central so hugely convenient.
November 2025
Adrian
Solo Traveler
7.0
Excellent location, clean, well appointed rooms. Nice staff.
Uncomfortable besding (pillows and mattress)
December 2025
eduardo
Family with young children
1.0
THE WORST PEOPLE I EVER CONTACT. THEY JUST WANTED MY MONEY AND THAT'S IT
HORRIBLE PEOPLE
December 2025
Michael
solo traveller
10.0
Everything perfect.
Nothing.
December 2025
Moussalli
Solo Traveler
9.0
Was my third time staying there , where all changes are for better services.
The pillow was too thin
December 2025
Mohamed
Solo Traveler
10.0
The staff was very helpful and it has a prime location, the hotel is very clean and they have a coffee machine 24 hours free of charge.
The breakfast was very limited
December 2025
V
review category business travellers
9.0
Comfortable accomodation in the hart of Vienna
December 2025
Philip
young couple
10.0
This hotel is centrally located that visiting major tourists attractions is so convenient and walkable. The history of this hotel is unique, too!!! Mozart was a guest here....how "fun fact" is that ?? At any great hotel, rooms and cleanliness is key. But what makes an EXTRAORDINARY hotel is the staff. The front desk staff, notably Michele and Katarina, made us feel like family. They made us feel at home right away and answered our queries and offered excellent suggestions. Thank you to the housekeeping staff, the friendly and wonderful breakfast servers (excellent variety of breakfast foods,BTW), and everyone who makes this hotel a place that you would want to return to. You really go BEYOND!!!
All was exceptional!!!
December 2025
Eva
solo traveller
9.0
Breakfast was excellent.The athmospere was quiet .The food was tasty especially the cakes
Location very good. My room was very good its that im not used to single room but it had all the facsilities I needed
December 2025
Richard
young couple
9.0
Good value for money. Unbeatable location. Extremely helpful and polite staff.
December 2025
Merissa
Family with young children
3.0
The staff were nice, good location.
The bed is hard as a rock, pillows are like pancakes, lots of City noise and our heat unit made awful noises throughout the night. I barely slept.
December 2025
Katherine
Solo Traveler
9.0
The location is perfect for touring and shopping. It is clean and very quiet. The staff is so kind and helpful and perfectly polite. I cannot praise the front desk staff enough for advice and helpfulness.
While my husband loved the firm mattress, I found it too hard. Otherwise there was nothing we didn’t like.
December 2025
Jiri
young couple
9.0
Great location
December 2025
Grigorios
family with young children
10.0
Excellent hotel. It is located just a stone’s throw from St. Stephen’s Cathedral. Extremely polite and friendly staff. Very rich breakfast. Our room was very beautiful and spacious, and they also provided a baby cot for our 2.5-year-old child. They arranged our transfer from the airport to the hotel and from the hotel to Westbahnhof. The only things that could be added to the amenities are disposable slippers and a smart TV with access to YouTube and Netflix. Of course, in any case, this hotel will be among our top choices when we visit Vienna again (very soon).
December 2025
Cecilia
family with young children
9.0
Wonderful hotel, perfectly situated, friendly and helpful staff, nice room - love the way it's furnished and decorated, good breakfast, would love to stay there again.
A bit pricey, but I guess that's expected just before Christmas
January 2026
Marlene
solo traveller
9.0
Location was in the centre.. Quiet room Charming communal space downstairs. Really helpful staff who volunteered to help me with boarding pass printing.. A new bathroom and a rekiable shower.
Room was a bit small and there wasn't much space to unpack the case. The shower was over the bath and I had to be very carefil not to slip as I stepped in and out.
January 2026
Kenji
solo traveller
10.0
They upgraded me from a single to a double room on arrival. Everything I needed for my stay was in my room and the front desk were more than happy to help me if I needed anything. The breakfasts were great too and same with the beautiful interiors in the common areas. It was fantastic value for money
It didn't have a gym as far as I was aware, but I spent most of the day walking, sightseeing and going to concerts and the opera, so this wasn't necessary at all.
January 2026
Vladimir
solo traveller
10.0
Location and cleanliness, nice staff
January 2026
Petro
young couple
10.0
Fabulous room, delicious breakfast , and excellent location!
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