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InterContinental Mark Hopkins San Francisco By IHG

999 California Street | San Francisco, CALIFORNIA 94108, US
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InterContinental Mark Hopkins San Francisco By IHG - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Francisco
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi

InterContinental Mark Hopkins San Francisco By IHG - San Francisco

This towering historic landmark on Nob Hill features a top-floor restaurant with beautiful views of San Francisco and the Golden Gate Bridge. Cable car stops are just outside the hotel. The InterContinental Mark Hopkins San Francisco provides modern, elegant rooms with a mini-bar, cable TV and a coffee maker.

Bathrobes, a work desk and ironing facilities are included. The Top of the Mark sky lounge serves gourmet creations from the top of the Mark Hopkins. Guests can try one of 100 different martinis on the menu.

A 24-hour fitness center is open to all guests at the the InterContinental Mark Hopkins San Francisco. A business center, valet parking and babysitting services are also available. The Intercontinental is a 5-minute walk from Union Square and 1.

5 miles from Fisherman’s Wharf.

Rooms Types
Classic Room room in InterContinental Mark Hopkins San Francisco By IHG
Room Details
Classic Room
2 double beds / 1 extra-large double bed 28.99m² Type: Double
Bathtub Safe Pay-per-view channels TV Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Private pool Wardrobe or closet Oven Stovetop Toaster Barbecue iPad Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Drying rack for clothing Adapted bath Roll-in shower Infinity Pool Shallow end Bottle of water Game console - Wii U Game console - PS4 Childrens' cribs Body soap Shower cap Fire extinguisher Privacy curtain Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Complimentary evening snacks and drinks in the executive lounge Free spa access Free gym access Complimentary access to conference room/business areas Access to private pool

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Upgraded Classic Room room in InterContinental Mark Hopkins San Francisco By IHG
Room Details
Upgraded Classic Room
2 double beds / 1 extra-large double bed 33.82m² Type: Double
Bathtub Safe Pay-per-view channels TV Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Private pool Wardrobe or closet Oven Stovetop Toaster Barbecue iPad Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Drying rack for clothing Baby safety gates Adapted bath Roll-in shower Infinity Pool Shallow end Bottle of water Fire extinguisher Privacy curtain Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Complimentary evening snacks and drinks in the executive lounge Free spa access Free gym access Complimentary access to conference room/business areas Access to private pool

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Classic King Room room in InterContinental Mark Hopkins San Francisco By IHG
Room Details
Classic King Room
1 extra-large double bed 33.82m² Type: Double
Bathtub Safe Pay-per-view channels TV Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Private pool Wardrobe or closet Oven Stovetop Toaster Barbecue iPad Game console - Xbox 360 Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Drying rack for clothing Baby safety gates Adapted bath Roll-in shower Infinity Pool Shallow end Bottle of water Fire extinguisher Privacy curtain Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Complimentary evening snacks and drinks in the executive lounge Free spa access Free gym access Complimentary access to conference room/business areas Access to private pool

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Classic Double Room with Two Double Beds room in InterContinental Mark Hopkins San Francisco By IHG
Room Details
Classic Double Room with Two Double Beds
2 double beds 33.82m² Type: Double
Internet facilities Bathtub Safe Pay-per-view channels TV Telephone Fax Hairdryer Wake-up service/Alarm clock Hot tub Kitchenette Spa tub Refrigerator Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Satellite channels Kitchen Towels/Sheets (extra fee) Sauna Private pool Wardrobe or closet Oven Stovetop Toaster Barbecue iPad Game console - Xbox 360 Game console - PS3 Game console - Nintendo Wii Pool view Additional bathroom Drying rack for clothing Adapted bath Roll-in shower Infinity Pool Shallow end Bottle of water Fire extinguisher Privacy curtain Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Complimentary evening snacks and drinks in the executive lounge Free spa access Free gym access Complimentary access to conference room/business areas Access to private pool

Select dates to see prices

Guest Score and Reviews
8.5 /10

V. good

929 Reviews

Cleanliness
8.3
Facilities
8.3
Location
9.1
Service
8.4

Merlene

Traveling as Couple

10.0

We liked how helpful the staff were . The beds were so comfortable and nothing was too much trouble for them to help you .

Nothing

October 2023

Sumont

Solo Traveler

10.0

I return because this is an extraordinary property. I'll be back because it's incredible.

October 2023

Services & Facilities

Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room Service
Air Conditioning
Hair dryer
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
English
Chinese [Mandarin]
French
German
Italian
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Window
Room Service
Safety Deposit Box
Air Conditioning
Hair Dryer
Shower
Room Towels Provided
Balcony/Terrace
Ironing Amenities
Telephone
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Invoices
Doorman
ATM Or Cash Withdraw On Site
Laundry Services
Desk/workspace Available
Shops On Site
Tour Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
On-site Parking
Electric Vehicle Charging Station
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 16:00
Check-out: before 12:00

Front Desk Hours: 24/7

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in public areas and costs USD 14.95 per 24 hours.

Parking

Private parking is possible on site (reservation is not needed) and costs USD 87.78 per day.

Pets

Pets are allowed. No extra charges.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Property Surroundings

999 California Street | San Francisco, CALIFORNIA 94108, US

Famous

Historical

Park & Beaches

Closest Airports

InterContinental Mark Hopkins San Francisco By IHG FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
English
Chinese [Mandarin]
French
German
Italian
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Window
Room Service
Safety Deposit Box
Air Conditioning
Hair Dryer
Shower
Room Towels Provided
Balcony/Terrace
Ironing Amenities
Telephone
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Invoices
Doorman
ATM Or Cash Withdraw On Site
Laundry Services
Desk/workspace Available
Shops On Site
Tour Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
On-site Parking
Electric Vehicle Charging Station
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.5 /10

V. good

929 Reviews

Cleanliness
8.3
Facilities
8.3
Location
9.1
Service
8.4

Merlene

Traveling as Couple

10.0

We liked how helpful the staff were . The beds were so comfortable and nothing was too much trouble for them to help you .

Nothing

October 2023

Sumont

Solo Traveler

10.0

I return because this is an extraordinary property. I'll be back because it's incredible.

October 2023

Cece

10.0

Beautiful and great location

Nothing comes to mind

October 2023

Marc

review category business travellers

8.0

Good location and view.

High tax on our receipts.

October 2023

Ariane

family with young children

9.0

Beautiful location and view !!!

Honestly and this is may be silly but the floral arrangement in the center of the lobby looked cheap . It was a vessel with multiple colors of artificial flowers that looked and were fake . I understand it was a Halloween theme but the flowers should be real either fresh or dried as they were in the Palace Hotel .

October 2023

Michelle

group

4.0

Location and service were excellent!

The room was so loud, we were missing a blackout curtain on one side, we were right over the entrance of the hotel on the 2nd floor.

November 2023

Anthony

young couple

8.0

location was excellent with good views of the city; also right next to the cable car. The lounge area was very comfortable with pleasant (not too loud) music.

as we stayed several days, our only complaint was that the tea and coffee were not automatically refreshed. The desk staff were helpful however and supplied the necessary.

November 2023

Currie

family with young children

7.0

Location was amazing. Same w views.

Property is a little tired and food/beverage items were lackluster esp breakfast. Rooms were small and a little dated.

November 2023

Wurtman

young couple

10.0

The Mark Hopkins is such a classic old hotel, but not short on amenities. Our room had a view of the Fairmont Hotel across the street. In room coffee maker to get the day started.

Absolutley nothing

November 2023

Calvin

with friends

10.0

Staff were amazing. Room spotless. Perfect location for touring ..

December 2023

Linda

group

10.0

My bestie and I came up to San Francisco for an overnight stay to see a concert (at the Regency Ballroom). We wanted a clean, affordable, classic hotel room and the Mark Hopkins more than met our expectations. Although the room was small (and the bathroom was a bit challenging), the room was lovely, clean and comfortable, with a beautiful view of the city. I have no complaints whatsoever. Hotel staff were lovely and accommodating. The only thing I would recommend would be easier access to bottled water that is NOT in a mini-bar (which there wasn't in ours anyway - maybe in a vending machine either in each floor or in the lobby???).

No clean bottled water available anywhere! We got cups from the concierge and filled them up from the dispenser in the lobby. Really tacky! Provide bottled water GRATIS to hotel guests in their rooms!

December 2023

Theresa

family with young children

10.0

We loved this boutique hotel. The staff was very pleasant, always had a smile on their face. The corner room had fantastic views and very comfortable beds. The Top of the Mark was incredible. Took the cable car down to Union Square which was nearby and very festive. We love you Mark Hopkins hotel & San Francisco!

We loved everything about this hotel

December 2023

Dawn

young couple

9.0

Great room, great staff (Issa), lovely location, of course!

One sconce was out in the bathroom, and the vanity mirror didn't work. baseboards need paint on floor 17, and some old wallpaper was peeling, giving it a slightly run-down feeling.

December 2023

Monika

family with young children

8.0

Pet friendly Traditional historic

December 2023

Cemil

young couple

8.0

Good location, clean rooms, good vibe and atmosphere

No water bottles in the room, bed and pillows not comfortable, check-in staff (Marcelo) was not friendly

December 2023

Gemma

family with young children

6.0

Location and the Top of the Mark bar

The housekeeping was poor we never got our coffee sachets and milk renewed . Seemed to be a breakdown in communication between the chambermaids who were great and housekeeping . The place felt run down and breakfast whilst good took ages .

January 2024

Kate

young couple

8.0

Location, view

Room was near the elevator and guests were noisy until after 1 am

January 2024

Andrew

young couple

10.0

Location, quality and convenience

Parking costs are high

January 2024

Mark

review category business travellers

8.0

the staff was very professional and accommodating

January 2024

Melissa

review category business travellers

10.0

Issa why so polite and helpful and make sure I got the exact room I wanted. He made everything perfect.

Nothing

January 2024

Hillary

group

10.0

We hosted my daughter's 13th birthday party and she invited a few friends for a sleepover. They had a HUGE suite and I was in a room just down the way. It was fantastic. The holiday decor was up and the hotel looked fabulous. A friend and I met for dinner in the lobby restaurant and it was delicious. We love the Mark Hopkins for it's historic charm and beautiful rooms.

It took a very long time to get the car out of Valet parking after we checked out. We called down for it well in advance, and it still took 30+ minutes for the car to come around. I think they need more valet staff or a better system in general.

January 2024

Vicki

young couple

9.0

Location and friendliness of the staff.

January 2024

Steven

young couple

10.0

Dancing at the Top of the Mark. Memorable and wonderful.

A little shop off of the main lobby would have been nice to get a snack or whatever.

January 2024

Joyce

young couple

10.0

The view was wonderful.

February 2024

Jennifer

young couple

6.0

Liked location.

Older property showing its age. Recent changes to the Top of the Mark bar are disappointing. Staff at checkin desk at computer ignoring guests waiting in line. Expensive for what it is.

February 2024

Michael

group

8.0

I love The Mark

It's a little tired

February 2024

Jen

young couple

10.0

Great location! Neighborhood is beautiful and walkable

It is an old property- could use an update

February 2024

Verified Hotel Guest

Group Traveler

7.0

It was clean, staff was friendly and drinks at Top of Mark were good.

We got an upgrade to a junior suite, which seems awesome but it was not. When it was time to sleep we realized that we were right next to the elevator shaft. We could hear elevators all night. It was AWFUL.

March 2024

Frank

family with young children

10.0

The rooms were spacious. The view out towards the Golden Gate Bridge was outstanding. The food in the Nob Hill Cafe was very well prepared. We especially enjoyed the bread with dips. Having whole garlic cloves baked into the bread were a nice touch.

The cocktails and mocktails were boring.

March 2024

Deborah

family with young children

9.0

It’s hard to beat staying in a Nob Hill hotel while in San Francisco. Staff courteous and friendly. Breakfast was wonderful with a full menu and plenty of fresh coffee. The bed was quite comfortable. Nice lobby and watching the sunset from top of the Mark is a must.

Everything was great. No complaints.

March 2024

Mary

young couple

10.0

The property was absolutely beautiful! The staff was amazing came right out to get our bags and asked us what we needed in the top of the mark was exceptional

That we had to leave

March 2024

John

young couple

9.0

Location was perfect. Staff was very helpful and friendly.

March 2024

Scott

young couple

8.0

The luscious soft and thick towels

The hotel is beginning to fee a bit tired....

April 2024

Louise

young couple

9.0

Location is good

It is time for the rooms to be updated. We had a ripped curtain and another with holes. The carpets are stained and old looking. Furniture needs attention.

April 2024

Angela

young couple

8.0

View was amazing! Staff are very friendly and courteous.

Wall were thin, could her people talking and water running in the pipes. The wall paper in the bathroom was peeling off the wall

April 2024

Francis

young couple

10.0

Old school customer service. They are all willing to help!

May 2024

Josephine

solo traveller

9.0

Beautiful old building. Very well maintained. Large rooms. Comfortable bed.

Not a lot of places to eat.

May 2024

Fiammetta

young couple

8.0

the size of the room, the view, the bathroom

May 2024

Rosanne

young couple

7.0

Most everything. It was a bit pricey, but it was in a safe area and we brought our dog. A huge plus was that we weren’t charged and pet fee. The park is located across the street and up a very short ways. I enjoyed the view from our Room.

There was duck tape on the carpet right outside of the elevator on the 10th floor and it looked like the carpet in our room needed to be stretched. We decided to view the top of the Mark and we were very disappointed that we were seated next to a support pole by the bar and facing the kitchen. There was lots of open setting with beautiful views but we were taken to the back of the area. As a guest staying at the hotel that was very disappointing. It seems strange to me that the host asked if we were staying at the hotel and then took us to the back table by the kitchen. When we left, I saw that people were sitting at the windows facing the ocean. I wonder why I wasn’t deemed worthy to sit in the area with the ocean view when the section was open and available.

May 2024

Chantalle

young couple

8.0

king corner room has 2 great views and comfortable size

food was average

May 2024

Megan

solo traveller

8.0

Classic, lovely, great location.

Limited room service and restaurant hours in the evening.

May 2024

Ronald

young couple

10.0

Location, value, view

June 2024

Robin

family with young children

8.0

Hotel staff was wonderful. Views and location amazing. Valet parking easy. Food and drinks at the Top of the Mark were fair. Very close to Union Square, cable car, Grace Cathedral, good restaurants and shopping.

First impressions being everything, it's a beautiful old hotel. When entering the lobby there is a huge urn in the middle of the room and it's filled with tired looking artificial flowers. I think the hotel can do better than that and support some local florists while they're at it.

June 2024

Martha

family with young children

10.0

The hotel entrance is beautiful and comfortable for sitting as our family gathered here before leaving the premises each time. Our rooms were very comfortable and clean with nice views. The location of the hotel was perfect for sightseeing and the staff was always exceptionally helpful and cheery. We also enjoyed going to the top floor each night for a drink and to look out over the city.

I can't really think of anything.

June 2024

Violet

with friends

10.0

Service. 0price, location view

None

June 2024

Amandine

solo traveller

4.0

The valet staff was genuinely kind, my car was brought back promptly. The room was clean, the bed was comfortable, internet worked great. The breakfast was good; the restaurant, when open, is beautiful.

Some of the staff was utterly unprofessional, after a 16 hours flight, I expected better. I have been treated unkindly by the staff at the Top of the Mark which was their only dining option on a Sunday night where they offer things like vegetables and hummus so no complicated dishes. I have been looked up and down then turned away at 9:22 pm when I was told by the front desk to make sure to arrive before 9:30 as the kitchen closes at 10pm. Other guests were shocked by the treatment I received. When asking the front desk for a solution to have food after hours of flight, I was met with bored indifference and told to "just Doordash". My room was next to the elevators and you can hear everything through the door, the locks also feel quite old and flimsy. There is no water refill station, but you can get a 20cl bottle of water in your mini bar for $6. If you're hungry, you can get a box of 1.5oz (15g) of chips for $15. Some of staff the next day was kind to me, although I could tell that my young age and my lack of "moneybags" appearance deterred a few of the staff to interact with me when I obviously was looking to get help. Staff pretending to appear busy or making long idle conversation with much more important people than this young woman uneasily trying to get attention. Pathetic.

June 2024

Arvindra

review category business travellers

3.0

Very disappointed with the service and front desk .

Very disappointed with the service

June 2024

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