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Hotel Hayden

127 West 28th Street | New York City, NEW YORK 10001, US
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Hotel Hayden - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of New York City
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi

Hotel Hayden - New York City

Hotel Hayden is set in the Chelsea district in New York, 1585 feet from Madison Square Garden and 2113 feet from Macy's. A flat-screen TV with cable channels. Certain units feature a seating area where you can relax.

Every room is equipped with a private bathroom. Hotel Hayden features free WiFi. You will find a 24-hour front desk at the property.

Empire State Building and Flatiron Building are 2641 feet away. The nearest airport is LaGuardia Airport, 9.5 mi from Hotel Hayden.

The resort fee includes the following: โ€ข Complimentary WiFi in sleeping rooms and public spaces โ€ข 24 Hours onsite fitness center โ€ข Continental breakfast served daily.

Rooms Types
Double Room with Two Double Beds room in Hotel Hayden
Room Details
Double Room with Two Double Beds
2 double beds 21.37mยฒ Type: Double
Internet facilities Bathtub Pay-per-view channels Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom Sitting area DVD player Walk-in closet Cable channels Towels/Sheets (extra fee) Toaster Game console - PS3 Game console - Nintendo Wii Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

Select dates to see prices

King Room - Disability Access room in Hotel Hayden
Room Details
King Room - Disability Access
1 extra-large double bed 19.51mยฒ Type: Double
Internet facilities Pay-per-view channels Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom Sitting area DVD player Walk-in closet Cable channels Towels/Sheets (extra fee) Toaster Game console - PS3 Game console - Nintendo Wii Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

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Double Room room in Hotel Hayden
Room Details
Double Room
2 double beds 21.37mยฒ Type: Double
Internet facilities Pay-per-view channels Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom Sitting area DVD player Walk-in closet Cable channels Towels/Sheets (extra fee) Toaster Game console - PS3 Game console - Nintendo Wii Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

Select dates to see prices

Suite room in Hotel Hayden
Room Details
Suite
1 large double bed 39.02mยฒ Type: Suite
Internet facilities Bathtub Pay-per-view channels Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom Sitting area Free toiletries DVD player Walk-in closet Cable channels Towels/Sheets (extra fee) Oven Toaster Game console - PS3 Game console - Nintendo Wii Privacy curtain Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector

Select dates to see prices

Guest Score and Reviews
7.1 /10

Good

1781 Reviews

Cleanliness
6.5
Facilities
7.0
Location
6.9
Service
6.6

Pฤฑnar

solo traveller

5.0

Location is perfect. Two mins to metro station and easy to walk to landmarks.

April 2024

Justin

solo traveller

10.0

Friendly staff at check in was nice for a change. Would definitely book again soon!

April 2024

Services & Facilities

Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room Service
Air Conditioning
Hair dryer
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Library
Private Check-in/check-out
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Professional Cleaning Services
Staff Trained In Safety Protocol
Kid Friendly
Babysitting/Child Services
Languages spoken
English
French
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Cleaning Products Available
Window
Room Service
Safety Deposit Box
Air Conditioning
Slippers
Hair Dryer
Shower
Microwave
Coffee/tea Maker
Refrigerator
Bathrobes
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Ticket Services
Concierge Services
Designated Smoking Area
Invoices
Doorman
Laundry Services
Desk/workspace Available
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 12:00

Front Desk Hours: 24/7

Internet

WiFi is available in the hotel rooms and charges are applicable.

Parking

Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Pets

Pets are allowed on request. Charges may be applicable.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Property Surroundings

127 West 28th Street | New York City, NEW YORK 10001, US

Hotel Hayden FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Library
Private Check-in/check-out
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Professional Cleaning Services
Staff Trained In Safety Protocol
Kid Friendly
Babysitting/Child Services
Languages spoken
English
French
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Cleaning Products Available
Window
Room Service
Safety Deposit Box
Air Conditioning
Slippers
Hair Dryer
Shower
Microwave
Coffee/tea Maker
Refrigerator
Bathrobes
Room Towels Provided
Heating
Smoke Alarms
Fire Extinguishers
Mini Bar
Ironing Amenities
Telephone
Alarm Clock
Kitchenware
Toiletries Provided
Family Rooms
Linens
Allergy-free Rooms Available
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Ticket Services
Concierge Services
Designated Smoking Area
Invoices
Doorman
Laundry Services
Desk/workspace Available
Tour Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
7.1 /10

Good

1781 Reviews

Cleanliness
6.5
Facilities
7.0
Location
6.9
Service
6.6

Pฤฑnar

solo traveller

5.0

Location is perfect. Two mins to metro station and easy to walk to landmarks.

April 2024

Justin

solo traveller

10.0

Friendly staff at check in was nice for a change. Would definitely book again soon!

April 2024

Byrd

family with young children

7.0

The room was mostly clean. There was a bathrobe and slippers provided. A small continental breakfast was provided with a dining room. There was a small gym area that provided enough equipment to get a workout in. We had a refrigerator and safe in the room, which was really nice. The staff was attentive and responded quickly to any issues we had. They were very nice and accommodating. I will definitely stay there again! Hopefully, when the rooftop bar has reopened.

When we first checked in, it was sweltering in the room. When we let the front know, they quickly fixed the thermostat. The bathroom smelled of urine when we checked in, but once we had housekeeping reclean the bathroom, it was fine. The bed was VERY FIRM. When we woke up in the morning, we felt sore with stiff backs and hips. There is a rooftop area, but it was closed for renovations. The hotel had one ice machine at the lower level. One thing that was a little weird is that the shower does not have a closing door or curtain, so water splashed onto the floor, and we had to use towels to get the water up.

April 2024

Shachar

family with young children

2.0

The hotel was in a good location. The breakfast bartender was nice and smiley.

Really disappointed with this booking. Normally, everything goes smooth, but this time was different. Had issues like a bloodstained blanket and missing housekeeping (had only 2 out of 5 room cleaning), hotel facilities were super cheap (small gym, "meeting room" is basically an old PC), air conditioner was not working at all. Didn't even mention the fact that it was rediculously expensive. I thought the booking site would help sort this out, but they just told me to deal with the hotel directly.

April 2024

Anna

young couple

1.0

Good location

Staff tried to add almost $500 in facility fees that were NOT disclosed at check in or booking. Management insisted this was correct and only corrected the mistake after we got booking involved. They were rude and said it was our fault, even though we confirmed our total cost multiple times with the hotel before our visit and at check in. They did not show any interest in correcting their mistake until we got booking involved. I would understand if this was a one off mistake, however they have attempted this with multiple customers based on their previous reviews and have clearly made no effort to correct this issue.

April 2024

Barry

solo traveller

9.0

Good firm bed. Pillows were too soft, but bed was so comfortable that it overcame the pillows. Location is perfectly convenient to the #1 train. The Flower District is a wonderful neighborhood. Room was quite large for a NYC room at the price, quite surprising. Shower was hot & powerful, but the structure of the shower cabinet is terrible. It's difficult to shower without wetting the floor despite a towel down. Lots of unexpected supplies in the bathroom: dental kit, shaving kit, etc. Excellent breakfast: many choices and delicious. Lighting in breakfast room is terrible. It looks like disco lighting. People want to see what they are eating and who they are eating with. Staff was helpful, friendly, and informative. We have stayed on W. 28th St before, and will definitely return to this hotel. Cleaning staff was excellent.

See above: pillows, shower structure, breakfast room lighting. The room was surprisingly nice, and I was surprised because the lobby is a little shabby. So the room was a real pleasure because it was not run down at all.

April 2024

Yogesh

family with young children

7.0

The hotel was in a good location and staff were friendly and accommodating.

The smell of marijuana as soon as you step out the hotel, not the hotels fault. Also the room was not very clean and th

April 2024

Wilson

family with young children

7.0

convenient located

pillow too soft. Some difficult to handle the hot water in the shower

April 2024

Giovanni

young couple

9.0

Staff was really nice and helpful. After we checked out they offered to store out luggage. Very nice will stay again!

The bed it felt like it had a sinkhole

May 2024

M

review category business travellers

3.0

Dirty floors, walls scuffed up, light in bathroom not working, broken corner of mirror in bathroom could have scratched someone, shower did not adjust to hand held option, uncomfortable mattress, malfunctioning thermostat. I liked the robe and slippers, but the rundown condition of everything else was disappointing.

May 2024

Rachel

review category business travellers

8.0

Comfortable and quite spacious room in mid town close to Amtrak and Penn for easy overnight access for travel. Nice little gym snd workout space also. Great breakfast included.

The room was very dark

May 2024

Asadeem

solo traveller

8.0

Location and view was great

Kept having to call to have the toilet plunged. The bed needs an upgrade and a microwave was needed.

May 2024

Michael

review category business travellers

1.0

dirty and disgusting ventilation

everything dirty

May 2024

Melanie

family with young children

10.0

The front desk staff

Nothing

May 2024

Krissi

family with young children

10.0

Staff were very nice. Very nice continental breakfast. Good coffee.

Room had some.dings here and there.

May 2024

Anda

review category business travellers

7.0

The room was spacious, clean and perfect for a solo traveler

The internet on the 15th floor was terrible. I connected but was either painfully slow or kept disconnecting. I have messaged the reception via booking.com but they do not monitor the inbox regularly and their only advice was to come to the reception. Which first of all I did not have time to stop in the morning and late at night I was in no mood to wait to talk to someone when there were people in front of me . I think the hotel is good if you do not need to contact reception.

May 2024

Cindy

young couple

10.0

The person at the restaurant

May 2024

Roxy

young couple

5.0

Location was great and staff were very nice. Room size was good.

It was very outdated, and the bathroom wasnโ€™t that clean and mildew was just painted over. The room was so hot. Trust what the reviews say about the ac. The ac doesnโ€™t go low enough at all. Finally, found it morally reprehensible that the Epoch Times was displayed in several places around the lobby.

May 2024

Paul

young couple

7.0

Great staff

Clean and spacious

May 2024

Capello

family with young children

6.0

The location was close to where we needed to go.

Friday we had NO AC. Basically we had to tough it out because no maintenance available until the next morning. They said 9a, however I had to go down there at 10a and wait and additional almost 30 mins. Then it finally started to kick in after 12 noon Saturday. We didn't get sleep Friday due to having to sleep with the window open to get air. Lots of honking and noise. But front desk didn't seem to really be bothered and no other accommodations made for us that night. Not even fans! TOO MUCH MONEY for issues to happen like that and no backup or resolutions timely.

May 2024

Ada

young couple

7.0

Hotels best parts: - location is SO GOOD. (times square 1km, central park 3km tms, close to everything) - neighbourhood was super nice. Calm and felt safe even when I was walking alone (as a woman). Some homeless people but they dont bother nobody. - subway/metro (number 1) is super close. Metro is very easy to use once you figure it out. Take the unlimited ride metrocard for 7 days (34$)! - breakfast included in price. It wasnt super big but it was very nice. Coffee/Tea/Hot Choco, Pastries and croissants, yoghurt and fruits. - King room was cozy and big. - Safety box and free luggage storage. - Free bathroom essentials (shampoo, body lotion, vanity kit, shaving kit tms..)

Hotels not so great qualitys: - Showers (in our King room atleast) had two options only. Very hot or VERY cold. There was nothing inbetween. But the hotel free essencials were so nice (shampoo, vanity kit tms) - Wifi was very very bad in the hotel room. We bought an eSIM for our trip. Made life easier when investigating the city also. - Non-Noise cancellation rooms tms is something you need to be ready in NYC. Sirens are to be heard all the time from morning to night hours. Rooms had blackout curtains tho that were amazing.

May 2024

Alexandru

family with young children

6.0

Staff was super nice

Fact that i paid my deposit and i still have not got it back... 14 days later

May 2024

Anonymous

Traveling as Couple

2.0

Location good

No help with bags. Air conditioner was broken requiring engineers on 2 occasions. Had to sleep through a night of sweltering New York heat before room change. New room did not have a headboard, and outlet was broken so phone didn?t charge.

May 2024

Gershon

young couple

9.0

Excelent Facilities & location , good breakfast , welcoming staff. As the hotel is located at the 28th Street where many flowers shops are based at ,It was very nice each morning to walk along side the flowers and plants standing on the sidewalk .

May 2024

Kate

young couple

6.0

Location was great. Rooms were tidy. Bathroom was good size. Breakfast included was decent.

Air conditioner sucked, they fixed it but it didn't really change much. Needs major upgrades to it. Staff did what they could to assist. Wish the continental breakfast would be different stuff each day instead of the same.

May 2024

Ivy

young couple

5.0

The staff was great

The AC wasnโ€™t very strong/cool but cool enough for the warm spring days

May 2024

Andrea

young couple

3.0

Was in a good location.

My ac didnโ€™t work the first 2 nights, they swapped me to a different room finally, but the ac hardly worked & the shower wouldnโ€™t drain.

May 2024

Nic

young couple

8.0

Room service everyday was excellent, staff throughout the hotel were friendly and helpful, facilities were great and considering where the hotel is located, amazing value for money. Breakfast was nice and the gentleman in charge of it was so welcoming and friendly.

Air con in room didn't manage to cool the room sufficiently to be comfortable overnight. Shower was lacking in pressure.

May 2024

Alessia

family with young children

1.0

Nothing, everything was just horrible

We booked a familiar room (3 people) accessible with wheelchair and it turned out that, even though it was advertised as accessible, it wasnโ€™t. A person alone on a wheelchair wasnโ€™t able to open the roomโ€™s door, nor any other in the hotel, since they are very heavy and the automatic buttons to open them donโ€™t work at all. Many things in the room were broken (handle of the bathroom door, the main ceiling light in the bathroom was broken and not working - thus we only had a little mirror light for the whole bathroom, the mirror was broken, a drawar handle was broken and fell off just by walking close to it, we had no safe in the room even though we were supposed to have one). When we confronted the staff about these flaws they always replied by saying that they would send someone to have a look but this never happened. The cleaning service was very poor both in the room and in the public areas. The staff was very indifferent towards the guests and their needs (we confronted other guests about the conditions of the hotel and they were all upset as we were). The area is not safe at all, cosidering that some beggars slept on the forniture right outside of the hotelโ€™s main door. When we checked in the first day we were given two room (instead of a familiar for 3 people) because the technicians were supposedly fixing something in the room we had booked (but given the status of the familiar room described above I really canโ€™t see what was fixed). Plus, the following day reception moved us to our original room, but to do so we were requested to check out from our two provisional rooms early morning and only after 15 pm we were given access to the familiar room, thus staying half a day without any room (and no compensation whatsoever was applied nor proposed). Lastly, during one of the night somone managed to open our roomโ€™s door from the outside and tried to get in. Lucky we had the lock inserted and the outsiders didnโ€™t manage to enter.

May 2024

Heather

review category business travellers

8.0

Very friendly and helpful staff

Breakfast was a little lacking for people with allergies

May 2024

Debora

solo traveller

8.0

Location was great.

The scaffolding at the entrance.

May 2024

Nihal

family with young children

3.0

Just the location is ok.

Our expectations were low about NYC hotels but this stay was a very annoying one. We had a AC problem, it was extremely noisy. Even though I informed the staff, nothing really changed until the last day of our 5 day stay. Breakfast room has a very interesting lightings (like a night club) and itโ€™s far from being a cosy environment.

May 2024

David

solo traveller

10.0

I liked the continental breakfast every morning which was included for free, a nice bonus

I arrived at 10.00 am after a 24-hour journey from Australia, which included a 2-hour cab ride from the airport, and I couldn't get access to my pre-booked room until 3 pm, so I had to wander around the city for another 5 hours. That was a bit of a trek. I organsied a car to pick me up at 6am on the morning I was leaving and it wasn't booked for me when I went to leave. Then I just wanted to jump in a cab but the guy with the beard got me out of the cab and told me I had to use the car that he just booked. 10 minutes later and 15 minutes after I needed to have left he told me that the car was 10 minutes away so I realised I was being courteous to someone who didn't have the courtesy to book my car in the first place so I jumped in a cab which was $15 cheaper than the "pre-booked" car would have been.

May 2024

Marlon

group

3.0

AC is broken in the room. It was very hot. I asked the front desk to get me another room but thereโ€™s no available. I asked a portable bed so we can sleep to our friends room they donโ€™t have one. So we slept in the room with open windows. Next day the manager said technician will fix the AC and $35 refund. We came back to the hotel from our sightseeing tour the AC is running but with a loud noise. We called the front desk. Technician came looked at it and said the AC was not working properly. He told the manager to move us to another room. We moved to a new room. The manager will refund us one night price of our stay. We checked out May 30 asked the front desk about the refund and said it will be Booking.Com will pay us the refund. I need the refund back to my account.

Thereโ€™s no immediate resolution if problems arises. Rooms should always be checked if all amenities are working properly before and after occupancy.

May 2024

Katarzyna

with friends

8.0

Location, size of the bed, price

Floors weren't cleaned. Towels were not replaced on one occasion. Bathrobe was taken away after 3rd day.

June 2024

Wee

family with young children

9.0

Like the location of the hotel. It is within working distance to Times Square, subway and eateries. It is not as crowded and nosy compared to Times Square.

Lack of apparatus to boil water to make beverage. Breakfast is simple but nice. However breakfast place might need a refurbishment as the lights are dim and place looks a bit rundown.

June 2024

Isabela

family with young children

6.0

The location is great, the room was clean, shower was good.

Terrible wi-fi, breakfast could have more healthy options, hotel in general looks old (furniture, bed, curtains, decoration etc) and needs repair. Coffee maker in the room was also bad, could be replaced by better machines.

June 2024

Roger

family with young children

10.0

This is an excellent place to stay. Nothing like walking outside your hotel and seeing tons of flowers and plants. This is in the flower district and it was by far absolutely wonderful and beautiful. The staff greeter us everytime we stepped out or when we came back from sightseeing. Breakfast had the best person ever to greet you and he had the biggest smile. He made sure nothing was low in quantity and the pastries were delish. So was the coffee. Rooms were quiet and very clean. You could get to the subway easily walking just one block away in either direction. Would stay here in a heartbeat if I ever returned to NYC.

June 2024

Beny

review category business travellers

8.0

great location

poor breakfast

June 2024

Kimia

with friends

8.0

The location is excellent, literally walking distance of major subway lines, with lots of good restaurants and bars nearby. The staff are very attentive. Every request we made was fulfilled within minutes, and they kindly accommodated us with an early check-in..

We were told upon check-in that the hotel had a continental breakfast. It was however, just yogurt, croissants and apples, which does not make it a proper continental breakfast (or even a proper breakfast really.)

June 2024

Helen

review category business travellers

10.0

The staff was very nice and the room was clean.

June 2024

Kai

review category business travellers

8.0

It was close to Times Square

The bar and restaurant not being open

June 2024

Soon

young couple

10.0

Great location

Small room

June 2024

Pushkar

review category business travellers

7.0

Room was Okay. But got the dust from vent.

June 2024

Alejandro

family with young children

8.0

Good location personal great in breakfast seccion Amenities very good

Nothing

June 2024

Christine

solo traveller

10.0

Great Staff..Very Accommodating..Close to Everything,, Breakfast is Awesome..ILL VISIT AGAIN..โค๏ธโค๏ธโค๏ธโค๏ธโค๏ธโค๏ธ

June 2024

Samuel

young couple

10.0

the room was very clean and the staff was very friendly and kind.

June 2024

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